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Lisez les avis des autres

Noté 5 sur 5 étoiles

I've only completed two jobs with this company so far, so my judgement is limited to those experiences, but they've been fairly easy to follow. The instructions are very detailed so you know what t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have been using Shepper to earn a bit of extra income as a student, and it has been a game-changer! The tasks are well laid out, the support staff are so lovely, and there are a good amount of tasks... Voir plus

Noté 5 sur 5 étoiles

I e been working with Shepper for just over 3 months and find their App so easy to navigate. Their team communicates really well whenever you need them, and the chat forum on Discord is also really he... Voir plus

Noté 4 sur 5 étoiles

Have only just started with shepper so can only give a brief review. Seems to be quite bit of work but people taking on jobs must be aware no allowance for travelling to/from jobs or petrol/mileage. A... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Prestataire spécialisé en études de marché
  2. aussi dans
  3. Agence de presse et de marketing
  4. Commissaire aux comptes
  5. Service de développement des affaires

Écrit par l'entreprise

We help businesses put the power of accurate, real-time data at the heart of every business decision.


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4,6

Excellent

TrustScore 4.5 sur 5

588 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 37 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,6

Tous les avis

(588)

143 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent app if you love getting out…

Excellent app if you love getting out and about and the bonus of earning a few pounds, very easy to do and step by step instructions and so easy to follow.
The Shepper team are always on hand to help with any problems and give you guidance if needed.
All in all it’s fun to do and will help towards some Xmas presents I wouldn’t normally to get.
Thankyou Shepper

11 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great team verry helpful

Great team verry helpful. Tasks are easy to follow with great pay. Process of approval is fast and if it was incorrect slightly they do tell you what to do to correct it snd allow you to edit the task.

6 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

It's a great opportunity to work with

It's a great opportunity to work with.
Very helpful when we need them.
Discovering the new things.

29 mars 2025
Avis spontané
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Réponse de Shepper

Thanks for the 5-star review! Great to hear you found the Shepper Team helpful. We love helping our clients and community to discover new things! Really appreciate your feedback.

Noté 1 sur 5 étoiles

Gone downhill in a very weird way

First of all I’ve been on Shepper for ages and have done hundreds of jobs there, and I also use other mystery shopping apps and sites, so I know what I’m talking about.

Shepper used to be great but it’s fallen so far downhill, partly because of the increase in job complexity, but mainly because of the way they treat people. Over the past year there have been subtle changes in job rules, in which we’re expected to be mind readers, leading to an increase in jobs being sent back for retries for nonsensical reasons, most of which appear to be made up on the spot. The atmosphere recently has been frankly manipulative. It’s more than just lying. It is gaslighting and emotional abuse.

21 septembre 2025
Avis spontané
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Réponse de Shepper

Hi - thank you for taking the time to share your feedback and for being part of the Shepper community for so long. We’re genuinely sorry to hear about your recent experiences — this is not how we want any of our Sheps to feel.

The issues you’ve raised around job clarity and communication are important, and we take them seriously. Our friendly Live Support are always available and willing to help if ever there is a query on a job. While the vast majority of our community rate us as Excellent, we never want anyone to feel frustrated or unheard.

We’d love the chance to understand more about your experience and work with you to make it right. Please contact us at support@shepper.com so we can look into the specific jobs you’ve mentioned and address your concerns.

Thank you again for your contribution and for helping us improve.

Noté 5 sur 5 étoiles

Shepper is a great platform to use

Shepper is a great platform to use. I find the app is very user friendly and I have been able to accept jobs that are close by to me. It’s a great way to earn some extra money. Whenever I’ve had a question or query I’ve always received friendly and helpful advice.

24 septembre 2025
Avis spontané
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Réponse de Shepper

Thank you so much Millie for your 5-star review! We’re thrilled to hear you’ve had such a positive experience with Shepper. The Shepper Team try hard to provide friendly advice to help everyone in our community.

We look forward to supporting you on many more jobs in the future. Thanks again for taking the time to share your feedback — it means a lot!

Noté 5 sur 5 étoiles

A company you can trust!

The app is very easy to use. There are always jobs that are appropriate for me to try. I enjoy having a look and selecting which jobs I want to do.
The process is straightforward with easy and supportive instructions.
The tasks themselves are often fun and you get paid to do it! What’s not to like.
The staff are very friendly and helpful if you need support or guidance!!

23 septembre 2025
Avis spontané
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Réponse de Shepper

Hi Tomas thank you so much for your 5-star review! Our Shepper team works hard to make sure jobs are clear, rewarding, and easy to complete, so it’s fantastic to know this has come through for you. We'll keep bringing more jobs to the Shepper app for you.

Thank you for taking the time to share your feedback — it means a lot to us!

Noté 1 sur 5 étoiles

I thought long and hard about doing…

I thought long and hard about doing this review, especially as I earned over £1,000 with them, but they currently deserve a one star review for two things.
One, the amount of tasks required to receive payment is far higher than any other (a single task could be “take a photo of the outside of the store”). Their M&S mystery shop for example has 66 tasks for £6, a rival app has 6 tasks for £7.50.
Two, failing you for stupid reasons. Two I have failed recently were because M&S didn’t sell bananas. It was the hottest week of the year, and they removed them off sale. A visit, a revisit and asking multiple staff, yet apparently this is a fail for me. M&S probably thought I was a banana nutter. The other one failed because, when I asked staff when an item out of stock would be back in, and he said “tomorrow”, his answer wasn’t good enough.
My time is more valuable and I am glad to be deleting this app forever

18 septembre 2025
Avis spontané
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Réponse de Shepper

Hi Darren - thank you for sharing your thoughts and for all the time you’ve spent completing jobs with Shepper. We truly value the effort you’ve put in, and we’re sorry to hear that your recent experiences have left you feeling undervalued. This is never our intention.

We understand your concerns about job complexity and task requirements. We aim to balance client needs with fair and rewarding opportunities for our Sheps; fairness is a core value for us. On this occasion we may not have got that right. Your examples highlight how important it is that instructions and outcomes are clear and reasonable, and we’re sorry this hasn’t been your experience.

While the majority of our community continue to rate us as Excellent, we recognise that feedback like yours helps us identify where we need to do better. We’d really value the chance to discuss this with you directly and look into the specific jobs you’ve mentioned. Please do get in touch at support@shepper.com so we can review and address your concerns. We'd love to try to put this right for you.

Thank you again for your contribution to the Shepper community, and we wish you the best moving forward.

Noté 5 sur 5 étoiles

Friendly professional and helpful organisation

I've worked with Shepper for a few years and found them very professional, friendly and helpful. Tasks are reviewed promptly and any feedback is always constructive.

21 septembre 2025
Avis spontané
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Réponse de Shepper

Hi Paul - it's great to have pros like you in a our community of Sheps. Thank you so much for taking the time to share your 5-star experience. We appreciate it!

Noté 4 sur 5 étoiles

Shepper

Shepper has been great in helping me find extra work and earn additional income.
I would love to see more opportunities, as it has been fairly quiet recently. If more work becomes available, I’d happily give it 5 stars!

19 septembre 2025
Avis spontané
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Réponse de Shepper

Hi Ashley - great to hear we've helped on the extra work and top up income! We'll keep working hard to bring more jobs to the Shepper app for you. Thanks for being part of our community!

Noté 5 sur 5 étoiles

Highly recommend Shepper

Highly recommend Shepper. The rate pay is good and is easily paid out. The instructions for the tasks are very clear and the app is accessible and user friendly.

14 septembre 2025
Avis spontané
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Réponse de Shepper

Thank you so much for your 5-star review Alannah! We’re delighted you'd highly recommend Shepper. Our team works hard to make sure jobs are clear, accessible, and easy to complete. Thanks for taking the time to share your feedback!

Noté 5 sur 5 étoiles

Great opportunity to get extra cash

Great company to work for. Great app and friendly customer support. Best mystery shopping app for extra cash.

11 septembre 2025
Avis spontané
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Réponse de Shepper

Hey Denis we think you're great too! Thanks for leaving us a fab review.

Noté 4 sur 5 étoiles

It’s good app to make side money while…

It’s good app to make side money while having your day job. Pay quick and customer service is quite responsive. Downside of it will be some task are under-timed for the scale of the task. Some times you just need to take 6 photos for 20 minutes, some time you need to take 30 photos for 30 minutes.

10 septembre 2025
Avis spontané
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Réponse de Shepper

Big thanks for your feedback Leonard! We'll keep up the good work and listening to Shep feedback. Thanks for being part of our community.

Noté 5 sur 5 étoiles

Great app and user experience

Great app and user experience, all the tasks are reviewed and accepted quickly and I’ve managed to earn a little extra money. The support with any issues I have with completing the tasks are dealt with quickly. There is a good number and range of tasks available near me fairly regularly.

10 septembre 2025
Avis spontané
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Réponse de Shepper

Thanks Rebecca your support means the world to us too. Appreciate you taking the time to rate us Excellent!

Noté 5 sur 5 étoiles

Shepper, the mysterious experience with hidden benefits.

Shepper is a mystery shopping company for whom I have been very grateful. Not everyone can find a regular 9 - 5 opportunity, not everyone has that ability to commit. Shepper offers an opportunity to make a little extra money by reviewing goods and services by willing people of diverse backgrounds. As such the benefits are extended to the wider public, ensuring that standards are met and the public at large receives value for money. It’s not a get rich quick scheme, it is an opportunity for people with a diverse range of skills to influence the market place and make a little extra income on the side.

9 septembre 2025
Avis spontané
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Réponse de Shepper

Amazing to hear! Thanks for the glowing 5-star review. Shepper is here for people who need more flexibility, an alternative way to earn or a side hustle. Hearing we've helped you means the world to us. Thanks for taking the time to share your experience and explain how our community can influence the customer experience. We're here for you and the customer!

Noté 5 sur 5 étoiles

User-friendly mystery shopper app

Shepper is a very user-friendly mystery shopper app. It is easy to find tasks close by and instructions are clear. Shepper staff offer support where needed, and it is easy to access your earnings.

8 août 2025
Avis spontané
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Réponse de Shepper

Hey Rosie - thanks for the 5 stars! We’re so glad you’re enjoying Shepper and can’t wait to send more jobs your way.

Noté 5 sur 5 étoiles

Great fun pretending to be a spy and…

Great fun pretending to be a spy and getting paid for it too.

9 septembre 2025
Avis spontané
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Réponse de Shepper

Love this Philip! We’re so glad you’re enjoying your missions - who doesn’t want to be a paid undercover agent, right? Thanks for the 5 stars and for being part of the Shepper spy squad. We hope we haven't blown your cover.

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