shevoke.com Avis 

I bought the wrong pair of glasses and bought the right ones the next day and asked what i had to do to return the wrong pair of glasses. The kind team replied so quickly and also got the order before it got shipped overseas and corrected two oders to one order with the right sunglasses and also gave me the refund on the same day and nearly same time. The process was solved in no time and i didn’t have to worry about my orders at all she managed to correct my order and explained every step she made and will make. They are so Kind and quick i got more excited about my order now and can’t wait to receive it! I would def. Recommend Shevoke to anyone!

OBSESSED!!

These sunnies have been my pride & joy ever since I got them. I wear them rain, hail or shine & they have truly become part of my identity.

The quality is unmatched!! Recommended them to anyone who was considering buying.

Obsessed with all my sunglasses from here! So so cute and always get heaps of compliments. Great customer service too, team is extremely helpful 😊

Sunglasses are beautiful and were beautifully wrapped and very carefully packaged!!!
Customer service was top notch!!! Lauren responded very quickly to my inquiry and jumped right into action when I became worried about my package arriving on time for my daughter’s bday. Would highly recommend both the sunglasses and Shevoke in general!!! Great service all around!!!

The customer service from shevoke is next to none. The best experience I’ve had with customer service from any store! Extremely accommodating, fast at replying and trust worthy.

I had the best experience with Shevoke!

I had accidentally input the wrong address and my package got returned to sender.
I emailed their team and within 5 minutes I received a response advising they will update the address once it returns. Once my package returned to them, they sent it express to my address and didn't charge me for my mistake. They will so friendly and quick with their help - thank you Shelby and Lauren :) This was all done within 1 week, too.

The sunglasses arrived today and are incredible quality. They're gorgeous. Packaging is absolutely stunning too. Can't wait to purchase more styles, I've got my eye on 3 more! Gained a loyal customer and will highly recommend!

Always such a beautiful experience with the team. I ordered a pair over the busy XMAS period and the team were incredible accommodating with delayed shipping ~ they ensured they sent them express to a new address just so i could have them in time for a holiday! I also have had to return a seperate pair & the team also were fantastic & quick at solving this within the hour !! <3

I ordered sunglasses from Shevoke and was very disappointed. The quality is poor, with flimsy frames and unclear lenses. On top of that, shipping and customs fees made the total cost much higher than expected, and it definitely wasn't worth it. Be careful with customs charges if ordering from Europe – it's not worth the price.

Beautiful products and even better customer care team! They went above and beyond to help me solve both my exchange and faulty item. They were so quick and responsive, couldn’t be more appreciative. Feel confident knowing I can place many orders and always be well looked after!

Love my sunglasses and the customer service has been super helpful

I ordered a pair of glasses in November. Received several weeks later. They didn't look good on me and I was just going to sell them secondhand at a loss. (Don't even bother trying to return anything. It's useless and you will more than likely lose your money and waste time dealing with their worthless return process). SHOCKINGLY, I went to the Shevoke website to get stock photos and I ended up being automatically redirected to an order confirmation page. I assumed this was a glitch.

I was surprised and confused, but I emailed customer service within seconds of seeing the order confirmation page and notified the company to cancel the order and that this was an error. The response I got was something about how I can return sunglasses that haven't been tried on and in original condition??

To my surprise, ANOTHER pair of sunglasses (exact style and color) showed up at my door 2 weeks later. Customer service is hassling me, despite the fact that I never placed this order, never entered my shipping or payment information, and never consented to purchase OR authorized a charge on my credit card. Now I'm being hassled while trying to return an unopened box that I IMMEDIATELY requested not be sent to me. The questionable occurrence of this transaction now seems overwhelmingly more suspicious based on the shady responses I've received from customer service.

Be VERY careful with payment information and security when placing an order with Shevoke. Or, just buy sunglasses at a more reputable, trustworthy company.

Fantastic customer service, I ordered five pairs that were pre order for gifts for Christmas. They arrived within the advised time frame. Family love them. Highly recommend

I love my Shevoke sunnies! I don’t usually buy eyewear online because sunglasses don’t usually suit me, but I saw their ads on Instagram and decided to order. They did not disappoint, and the quality is so amazing!! Love their packaging too! I can't stop wearing my Zulu sunnies. Would definitely purchase again in other colours!

I purchased both the Zulu Brown and Kenny sunnies. I don’t usually write reviews, but I can’t say enough amazing things about my experience with Shevoke. From the moment I received each pair (purchased at different times), I was blown away by the care and attention to detail. They were packaged beautifully, which made the whole unboxing experience feel so special, not to mention the design, they fit my face perfectly and feel sturdy and well-made, but also lightweight and so comfortable to wear.

Every time I wear them, I get endless compliments and people asking where to get them. They make me feel stylish, put-together, and just overall at my best. As someone with an accessories brand myself, I’m incredibly picky about sunglasses, but these feel like they were made just for me.

On top of the stunning sunnies, Shevoke’s customer service was equally impressive. I reached out with a quick question about my order, and their team was so helpful and friendly. They replied almost immediately and went out of their way to make sure I felt confident in my purchase. It’s so refreshing to support a brand that truly values its customers.

I can’t recommend Shevoke enough and will definitely be back for another pair soon!

Ordered a pair of sunglasses on the 6th of December 2024, it is now the 7th of January 2025 and they still have not come... This is despite a returned email from Shevoke claiming that it would arrive between the 30th and the 6th of January, after the original 3-6 day express shipping from the 6th of December was obviously not met. Terrible experience and ruined Christmas present.

Ordered the Gini sunglasses on 28th November for a Xmas present. Was not advised that they wouldn’t arrive before Xmas. Now 3rd Jan and still no sunglasses or tracking advice despite being advised that they would arrive between 30th Dec and 6th Jan. So frustrating!

I placed an order with Shevoke on November 22nd, expecting it to arrive in time for Christmas based on their shipping policy. Shevoke claims orders ship within 12 hours of purchase, but my order wasn’t shipped until November 26th, four days later. Even after it shipped, tracking has shown no movement since November 29th in Sydney. It’s now December 17th, and I still don’t have my order or any real resolution!!!

I first reached out to Shevoke customer service on December 8th, sharing my concerns about the lack of updates and the likelihood that my package wouldn’t arrive in time for Christmas. Instead of taking immediate action, I was told they were “waiting on the courier for a response.” I have followed up multiple times via both email and direct messages, but the responses have been generic, dismissive, and unhelpful.

What’s worse is that, after over a month of waiting, Shevoke suggested that I place a new order and pay for expedited shipping to get my item in time for Christmas even though none of this is my fault. Why should I as the customer, have to absorb the additional costs caused by their logistics failure? It’s absolutely unacceptable.

This gift is deeply personal to me, meant for my sister who is battling cancer. I’ve expressed this repeatedly, but there has been no urgency or effort to truly resolve this issue. Instead, I feel dismissed and ignored, left scrambling at the last minute to find a replacement gift that could have been avoided with proper customer care.

At this point I’m beyond frustrated. I shouldn’t have to pay extra to fix a problem I didn’t cause. Shevoke’s unwillingness to offer a solution or prioritize my case shows a complete lack of care for their customers.

I won’t be ordering from Shevoke again and wouldn’t recommend them to others, especially for time sensitive orders.

I’ll be loyal to companies like Revolve who prioritize every aspect of customer service and quality. They make sure you’re happy no matter what. You as the customer always win with them.

My dad ordered a pair of sunnies for my birthday in october. It's mid december now and we still haven’t received them! After dozens of emails they refunded the express shipment fee only! The glasses are most likely lost and we haven’t gotten a new tracking link yet either.

EDIT:
They didn’t manage to change the address, but delivery lasted so long (Australian post delays overseas) that I was already back home from my trip. Unfortunately, there was no tracking number provided for the German carrier, so I had to figure out by stopping by delivery stations to find out if my parcel was being held there. As customer service did NOT get back to me with a response or tracking number other than they have been having delays in responding to messages. (I’ve been waiting since first week of December, now its January 20:)) I’m more than patient and it’s understandable that there is a lot to do during the holidays, but 7-8 weeks response time is just horrendous. When opening my parcel, I had to find out that they did not send me the sunglasses I pre-ordered, but the regular ones that had been in stock!! What?! I of course contacted customer service again, but I don’t expect to get a response at all. And if so, I won’t know how they gonna figure this out as I won’t pay for sending these glasses back either and have another struggle with them. Don’t waste your time with this brand. The sunnies are nice and quality doesn’t seem too bad either, but it’s not worth the hassle. Only reason for two stars are literally the sunnies, which you could possible get cheaper elsewhere.

I’ve been trying to contact customer service for weeks now to change the address for an pre-order that was only supposed to ship on December 10th. (Contacted them on November 30, first response on December 4, and nothing since then) They got back to me once saying it was no problem and asked to which address to ship it to. I responded right away, but no more answer and then I get an email on the 10th that my order has been shipped, but with the wrong address… I will be on holidays and will basically not able to welcome my order . The carrier will probably send it back and I really wanted that to not happen… improve your customer service response time please. Only 3 stars because the process isn’t over yet…

Do not buy from them if you are unsure about the style of the sunglasses. I've emailed them 4 times and they still haven't responded to me to process a return.