Ridiculously Fast and Easy... Hopped on here to print a label for a package I was sending. I was shocked how fast and intuitive the process was. Reccomended.
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Lisez les avis des autres
I have been with Ship.com since 2017 when they were Zensales! Ship is very reliable, easy to use & customer service is very quick when there is an issue. Lexie responds to emails very quick! Posta... Voir plus
I use Ship.com multiple times a week to mail packages to friends/family and sometimes customers. I've been using it for over 4 years and I can say the pricing is as good as other mailing programs, bu... Voir plus
I love using Ship.com. It’s so nice that all my orders transfer automatically because it makes purchasing and printing labels very easy. I also really appreciate the marketing features available. I us... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ship Smarter. Grow Faster. Ship.com offers an all-in-one shipping platform just for small businesses. Easily integrates with your online store and instantly starts saving you up to 89% off on shipping costs and up to 95% of your time on your shipping process. No demo required, because you won't need it!
Coordonnées de contact
125 S Union Street, 14760, Olean, Etats-Unis
- help@ship.com
- ship.com
4,5
Excellent
416 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellant Customer Service
They were easy to contact, and a customer service rep contacted me quickly. And was able to help me solve the issue quickly. Very helpful, knowledgeable and wanted to help.
5 juin 2025
Avis spontané
Great customer service!
Quick response; accurate info from staff; very courteous and helpful!
30 mai 2025
Avis spontané
quick response
Ship.com is quick to respond to my concerns. I was surprised! I asked them to refund my automatic deduction I paid because I decided just to ship on demand for my business. I had a hard time though in sending my first package. It was confusing how to put the right weight of the products I would send in the app.
14 mai 2025
Avis spontané
Verification issue
I was having issues with the verification process and I emailed support my problem was resolved really fast and I am so thankful for that as I am on a new business journey and really needed to get my items shipped out to my customers!
28 avril 2025
Avis spontané
THIEVES
These people, shi+.com, charged my bank account $380 and NEVER shipped anything! I originally paid $50 for a pre paid shipping label and dropped my package off at USPS. The next day, I had to go pick up my package from the post office due to not enough postage paid for on my pre paid label. Not only did they NOT refund the $50, they then about a week later charged me an ADDITIONAL $380 claiming the package was delivered!!! They claim the package was delivered, post office charged them and now I owe them 380 bucks....total scammers, all they do is sell pre paid labels!!! Do NOT use and do NOT give them your bank information!!!!
23 avril 2025
Avis spontané
Réponse de Ship.com
Eric,
We’re very sorry for the confusion and frustration this situation caused. The charge in question was related to a fraudulent reuse of a previously refunded USPS label, an issue that has recently affected many customers across the shipping industry.
While we understand this was outside your control, we want to make things right. We’ve already issued a shipping credit for the full amount charged and provided a complimentary 3-month Executive subscription as a gesture of goodwill.
Our team member Jhoni-Rae is continuing to assist you directly to ensure everything is resolved. We value your trust and are working hard with USPS to strengthen protections against this kind of fraud.
Thank you for your patience and for bringing this to our attention.
— The Ship.com Team
So helpful
Jhoni M was so kind and helpful and help me resolve my issue immediately!
16 avril 2025
Avis spontané
Jhoni was excellent and she helped to…
Jhoni was excellent and she helped to the bitter end to find a solution!! I would highly recommend them!! Thank you for all you do!!
14 avril 2025
Avis spontané
highly recommend
it was very easy to navigate and print your label. Saved me a lot of money on 3 boxes of books I shipped. Highly recommend!
2 avril 2025
Avis spontané
I got a quick response and they were…
I got a quick response and they were very attentive.
8 avril 2025
Avis spontané
You have to create an account just to…
You have to create an account just to see what shipping costs will be. And after checking it out, their shipping costs are the same as ebay. They are high. They also don't offer media mail even though I was specifically looking for media mail. There are much cheaper services out there.
23 février 2025
Avis spontané
Réponse de Ship.com
Daniel, Yes, we offer a free 14 day executive trial that users need to sign up for in order to see shipping rates. Users are not required to provide credit card information to access rates and the free trial can be cancelled with no fees. If you would like to send more details to our help@ship.com about the specifics of your packages, we would be happy to offer more insights into our discounted shipping rates which are comparable, if not the same, as all industry leaders. Our software is easy to use and Ship.com offers support team members who you can speak with....
Mfs charged my card $30 when I have…
Mfs charged my card $30 when I have never even used their services and tryna tell me I can’t get a refund because it subscribed to there thing just by making an account.
14 janvier 2025
Avis spontané
Réponse de Ship.com
Connor, We've confirmed your Ship.com subscription was canceled at your request and you were refunded. I requested more information from you on what you experienced as customer support did in fact process your refund.
For all customers: Ship.com offers a 14-day free Executive trial with no credit card required to sign up - a payment method is only needed when purchasing shipping labels. The Ship subscription trial provides full access to premium shipping features during the trial, and if you continue using Ship.com afterward, you'll automatically transition to the Executive subscription or downgrade to a Growth or Starter plan. A detailed FAQ on this is provided on Ship.com under the Pricing Tab.
Ship.com believes in freedom and flexibility - you can cancel your subscription anytime with no strings attached through:
Your account settings
help@ship.com if you need assistance
Our customer support team
when reloading my account as I have…
when reloading my account as I have done many times before, ship.com charged my account 5 times but never credited my account. I am out $125 dollars with no shipping credits. I will be looking into switching shipping services. On top of all that the email I received from a customer service rep told me I wasn't charged even though i have a bank print out and email confirmations stating I was. She was most UNHELPFUL. Dont use ship .com if this is the service you get. I have been waiting 8 hours for a response back.
1 janvier 2025
Avis spontané
Réponse de Ship.com
Cheryl, I requested more information from you on what you experienced as customer support did, with your help, identify the issue you raised and made sure you were refunded. We regret the inconvenience you experienced due to a system issue which was identified and fixed.
Ship.com prides itself on providing a reliable service as you mentioned in your initial comment; we regret this issue occurred. I did request more information from you on what you experienced in full as you were refunded and the issue you experienced was resolved. We hope you will continue to use Ship.com and know that we will always work to support you. Our support team includes actual people, who work during normal business hours over a 12 hour period.
Great customer experience
Great customer experience, excellent communication and quick to respond.
13 décembre 2024
Avis spontané
Best shipping program I’ve used!
I’ve tried several shipping services and finally found one that works for all 3 of my businesses and seamlessly integrates with my square account and Etsy shop!
20 décembre 2024
Avis spontané
It has been easy to use and saves me…
It has been easy to use and saves me money on shipping! A ship upwards towards 50 packages a week and this makes my life so much easier with integration for my PayPal orders
20 décembre 2024
I've been using this shipping platform…
I've been using this shipping platform for almost 3 years now. I love the ability to connect to other platforms and have them interact with shipping details. This ability saves me so much time. Additionally, I've found the customer service to be very helpful. I've even had scenarios where they have proactively reached out to me to provide tips on saving money.
20 décembre 2024
Avis spontané
Good job on my package ring bomb party…
Good job on my package ring bomb party I love jewelry and Luis Robert and annie Marie and Lisa and Mike
16 décembre 2024
Avis spontané
They suck they was taking money from me…
They suck they was taking money from me even after I canceled my 3 day trial period. So I’d advise you to contact them to make sure they got the cancellation because I don’t check bank statements and they’ve been charging me since May and telling me they can’t issue me a refund that’s BULLSHIT
2 décembre 2024
Avis spontané
Réponse de Ship.com
Robert,
We've confirmed your Ship.com subscription is now canceled. Our team has reviewed your account history from May 2024 and has reached out to you directly regarding the charges you've mentioned.
For all customers: Ship.com offers a 14-day free Executive trial with no credit card required to sign up - a payment method is only needed when purchasing shipping labels. The Ship subscription trial provides full access to premium shipping features during the trial, and if you continue using Ship.com afterward, you'll automatically transition to the Executive subscription or downgrade to a Growth or Starter plan.
Ship.com believes in freedom and flexibility - you can cancel your subscription anytime with no strings attached through:
Your account settings
help@ship.com if you need assistance
Our customer support team
We appreciate you bringing your challenges in cancelling your account to our attention and helping us improve our service.
Ship.com treats their customers right …
When I had a missing package I was not sure what to do so I emailed Ship.com They responded to my email very quickly and explained to me who to contact (USPS) and gave me the website. The information I was given really got the ball rolling My package was located and is arriving today. I really appreciate helpful people. Thank you
23 octobre 2024
Avis spontané
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