Shipnsd Avis 9

Dropped 155 lb box on the skirt of my driveway this morning during a snowstorm. ...no notice, no knock on the door, no call...just dropped it and sped off. Police notified me as the plows didn't want to hit it as was partially in the street as well. What a sh!tty worthless shipping company.

Very poor and disappointing service. No clear contact info posted in delivery communication. Had to call Home Depot's manager for them to look up number in their system. Then, could only leave voicemail to get return call back with no one there to answer phones. Anytime info had to be communicated, they only sent repeated automated messages instead of calling and always gave conflicting information. I requested in advance for items to be rescheduled as I wasn't going to be home and needed to be to inspect for any damage prior to accepting the items, but they were very rude and not accommodating. Two women (forgot their names) were very uncooperative and unhelpful. They don't really care about damage to the items or to your property. I told them I needed to be present to make sure nothing on my property gets damaged and they said just let the delivery personnel damage it and then submit a claim. That's their attitude - go ahead and damage your expensive house with our careless delivery people and then waste your time filing claims to get a lowball amount less than what it costs to repair. I had to cancel appointments just to make it home by the unwavering scheduled delivery time that they so adamantly could not change to any other day whatsoever in the future no matter what. Then, the driver and helper wanted to use dollies to wheel huge boxes through a narrow passage that required the items to just be carried through. The guys agreed to carry the items, luckily, or else a lot of stuff would have been damaged or scraped in the process. Overall, this company makes it difficult, is not easy or friendly to deal with and has created very stringent policies without accommodating customers. Would highly recommend Home Depot, JCPenney, Wayfair, 1Stop Bedroom, Flex a Bed and Octane to find a better carrier to deal with. Even Home Depot staff was disappointed when I told them how hard it was to communicate and deal with these hard-headed employees.

Contracted through Amazon. This is the second time I have had the displeasure of waiting on a delivery from this company. The first time I actually went to the hub 60 miles away and picked it up myself. This time I cancelled the order. It's been sitting at the local hub for two weeks and no contact from them at all t schedule a delivery. Very poor customer service!

Bought a piece of furniture through home depot, NSD messed it up completely and won't take responsibility. Originally sent to the wrong City in the same state, then when we later States they delivered it to the address as described. Was not completed, was not delivered, will not take responsibility. They're chat function is a joke, they simply close the chat when you ask about the issue. Strongly recommend Home Depot avoid this company for further shipping needs and people need to inquire if their product is being shipped through NSD before they purchase. Read the reviews, I'm not the only one.

Don’t bother. They show up when you say not to, try to make it look as though it’s your fault the item couldn’t be delivered, and then disappear. There is never anybody who actually handles your delivery that is available to provide answers - all calls go to a call center overseas and it ends there. Spare yourself the BS!

this is proper bad service - have been waiting a month to have a parcel collected and just keep getting a message that someone will contact me in 2-3 business days, which, of course, never happens.

Impossible to get in contact via phone or chat.

Terrible service.
Can't understand why Wayfair is working with such unreliable partners.

NO STARS. They were supposed to contact me about scheduling a date and time for the 'white glove delivery' I was promised. They never did. The item has been held hostage by Shipnsd for over 2 weeks. Their phone rings and rings with no answer, then just hangs up. I sent several emails that were replied only by an automated system. I canceled the order through my credit card company.

Update on my review. The truck just arrived Monday as scheduled for the delivery promised for last Friday. However, when it arrived OUR FURNITURE WAS NOT ON THE TRUCK. These yokels had loaded it (along with other deliveries) on a truck which is now in PA and won't be back until late night. They promise a special run tomorrow, but we will see.

In fairness to NSD this is their sub-contractor who screwed up, but in the way of business they are accountable for their subs performance. And of course NSD is ultimately the sub for Amazon, so it is really Amazon which has failed. I will review the subcontractor when I get their full name.