All around great experience. I was very sketchy at first but after exchanging messages and doing some research, I went ahead with a custom order. They customized the shoes exactly how I wanted and the... Voir plus
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Ik heb nooit emails gekregen van jullie dat het pakketje verzonden ,onderweg of toekomen was. En toen we uiteindelijk gehoord hebben na lang wachten en sturen met Schoenmaten waar het pakje ligt reden... Voir plus
Shoes arrived about a month after purchased, I'm in the UK so probably why it took longer than others say on their site. Great quality shoes, really striking and different. Like others I was worried w... Voir plus
L'entreprise a répondu
I would not recommend shoemate. The coustomer service was terrible. We ordered our product and never received our shoes. We reached out to get information several times and they sent us a tracking num... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Shoesmates, we understand that shoes are not just a fashion accessory, but a way to express your unique style and interests. That’s why we offer a diverse collection of shoes that cater to popular themes and trends. Our goal is to provide you with a pair of shoes that truly reflect your love for these beloved franchises and themes.
Coordonnées de contact
Etats-Unis
- shoesmates.com
3,5
Moyen
37 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The shoes we ordered are great
The shoes we ordered are great. We did have some issues with shipping due to the holidays, however they were responsive and helpful in taking care of the issues.
31 décembre 2024
Avis spontané
Réponse de Shoesmates
Thank you so much. I look forward to serving you even better in the future.
TERRIBLE shipping time
I placed an order of the middle of November. I got a message that my order was complete and arrived in Illinois on December 7. I emailed the company on December 11. Wondering when I would get my shoes. They responded that USPS shipping takes 11 to 15 days. It is now December 26. I have still not received my shoes. I would rate this company with a one star, but I am hoping the shoes will at least give it a two star. All of this makes me wonder if this is a scam or a real company. If they don’t arrive soon, I will dispute them with my credit card company.
26 décembre 2024
Avis spontané
Réponse de Shoesmates
We sincerely apologize for your order. We are very sad about this situation as well. The shipping company has not did well. According to what they told us, the recent peak season has caused many orders to be delayed due to strict customs inspections. This is an unavoidable circumstance. I hope you can understand our position. We are working hard to urge the shipping company to expedite the delivery process for you. I kindly ask for your patience a little longer. Thank you very much.
Poor quality shoes
Poor quality shoes. Incomplete printing. Expensive. Did I mention very poor quality and expensive.
16 octobre 2024
Avis spontané
Réponse de Shoesmates
I'm sorry to hear about your experience with your order. Could you please provide your order number? Please reach out to our customer service team at support@shoesmates.com and they will assist you with a resolution.
Shoes arrived about a month after…
Shoes arrived about a month after purchased, I'm in the UK so probably why it took longer than others say on their site. Great quality shoes, really striking and different. Like others I was worried whether it was a genuine site due to lack of reviews and the longer delivery time but happy to report it's genuine and a great company!
22 novembre 2024
Avis spontané
Réponse de Shoesmates
Thank you very much for your feedback! I’d like to offer you a special discount that you can use forever. In the future, if you’d like to place another order, please reach out to us to take advantage of it.
These are great!
I must admit that I wasn't sure if these shoes were a scam, and the postage took a while which didn't help the anxiety but when they arrived and I opened the box! WOW! 😲 They are awesome! The colours are great and the images are very sharp. There is no bleeding between the colours. Even the stitching looks great! I'm more than happy with them. 👌
10 novembre 2024
Avis spontané
Réponse de Shoesmates
Thank you for your feedback! I’d like to offer you a special discount that you can use indefinitely. In the future, if you’d like to place another order, please reach out to us to take advantage of it.
The shoes are amazing and well built
The shoes are amazing and well built. It was well worth the wait
17 octobre 2024
Avis spontané
Réponse de Shoesmates
Thank you very much for your feedback. If you want to buy other shoes, please contact us to receive the special discount for you.
The product received was exactly as…
The product received was exactly as described. Customer service was great.
20 août 2024
Avis spontané
Absolutely wonderful
great and fast response to queries. great design, great fit!!
7 août 2024
Avis spontané
The quality is great and shipping was…
The quality is great and shipping was fast
14 août 2024
Avis spontané
Some paint is coming off but other than…
Some paint is coming off but other than that, they are so baller. Totally kickass. I love em. I wear them when I want to feel better than everyone else (all the time).
7 septembre 2024
Avis spontané
Very good customer service
the customer support is on a different level, every question i asked was answered within 30 minutes. the shoes are insanely high quality, i will definitely be shopping here again
29 août 2024
Avis spontané
Réponse de Shoesmates
Thank you very much! I hope that I can serve you more in the future.
Girlfriend loves them
18 août 2024
Avis spontané
Love the shoes
17 août 2024
Avis spontané
I love It!!!
12 août 2024
Avis spontané
Réponse de Shoesmates
Thank you very much! We hope to serve you in the future.
Very great experience
Very great experience! Problem resolved quickly! Many thanks to the seller! I love the shoes.
10 juillet 2024
Avis spontané
Réponse de Shoesmates
Thank you very much for your feedback, Charlotte!
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