I bought an iPhone 16; to start with, there were significant delivery delays, it took about 15 days to arrive, and in the end, they had to change the color because the one I wanted didn't pass their q... Voir plus
L'entreprise a répondu
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i bought an iphone 16 in december 2025. i waited a week just to get my phone. the condition was a bit disappointing despite me purchasing it in excellent condition. however, up until today (1/10/2026)... Voir plus
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HORRIBLE EXPERIENCE. I purchased a device on their website. It has been 2 weeks and the device still hasn’t been delivered nor has there been a status update. I reached out to their Whatsapp repeated... Voir plus
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I'd been buying 2 products with CompAsia. Iphone 13 pro & Apple Smart Watch. All is good and functioning perfectly 😊👌🏻 The delivery is also fast n smooth within 2-3days working days after purchasin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de débloquage et de recyclage de téléphones
- aussi dans
- Magasin de produits d'occasion
- Magasin de téléphonie mobile
Écrit par l'entreprise
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Coordonnées de contact
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Malaisie
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3,3
Moyen
465 avis
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its a scam
Dear CompAsia Support Team,
I am writing to follow up yet again on order #CAM83607.
It is now April 22, 2026, and nearly the end of working hours, yet I still have not received a tracking number. My order was confirmed on April 11, 2026, and based on your advertising, delivery should only take 5-7 days.
Despite your previous assurances that the order would be shipped by today, there has been no update. I am also disappointed to see identical, scripted responses to customer reviews, which suggests a lack of genuine, reliable customer service.
I have already posted multiple reviews regarding this delay and am prepared to share screenshots of our exact communication to warn other customers of this experience if this is not resolved immediately.
I expect the tracking information for my replacement device today.
Regards,
Nadarul Aiman
22 avril 2026
Avis spontané
Réponse de CompAsia
Dear Muhammad Nadarul Aiman,
We sincerely apologize for the frustration and the negative experience you have had with us.
Upon checking, we have reviewed your issue for order CAM83607 and have been providing updates via email regarding the delivery issue. We apologize again for any inconvenience caused.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
All in good condition and excellent…
All in good condition and excellent items
This company are so friendly 🥰
21 avril 2026
Avis spontané
Réponse de CompAsia
Hi Michel Pablo,
Thank you so much for your kind words and wonderful feedback. We’re truly happy to hear that you received your items in excellent condition and had a pleasant experience with our team.
Your support means a lot to us, and we hope to serve you again in the future. Thank you for choosing CompAsia!
Best regards,
CompAsia Support Team
“Sold item they didn’t have in stock — 16 days wasted”
Ordered an Apple Watch Series 6 on April 4th. Was promised 3-5 working days delivery. After 16 days, multiple follow-ups via email and WhatsApp, they finally admitted they never had the item in stock and offered a refund. Zero proactive communication throughout. This is not the first time this has happened with CompAsia. Buyers beware — verify stock availability before paying.
20 avril 2026
Avis spontané
Réponse de CompAsia
Hi BRIGHT GATE
We sincerely apologize for the negative experience you’ve had with our service and stock availability.
We truly value your feedback. At the moment, your issue regarding this order CAM83258, has been escalated to the respective team for further checking. We will do our best to resolve your issue and keep you updated via email.
Thank you for your kind understanding and patience.
Best regards,
CompAsia Support Team
Compasia
my first order was an ipad, it was up to my liking with the service. However on my second purchase for and apple watch, it was so slow and i ended up cancelling it. So far product are good. I suggest to polish more on efficiency and customer service in future. Thanks
20 avril 2026
Avis spontané
Réponse de CompAsia
Hi Natalie J Walter,
Thank you very much for your 4-star rating, and we sincerely apologize for the delay in delivery.
We truly appreciate your patience and understanding, and we remain committed to improving our communication and overall service. Your feedback is very valuable to us, and we will continue to enhance our delivery process to serve you better.
If you need any assistance, please feel free to reach out to us via email or WhatsApp. Once again, thank you for your support and patience.
Warm Regards,
CompAsia Support Team
CompAsia has been an absolute nightmare…
CompAsia has been an absolute nightmare of delays and disorganized support. I placed order #CAM83195 for an Apple Watch on April 4, 2026. I was promised a 3–5 working day processing window, yet as of April 17, the status is still "Unfulfilled."
The highlights of this terrible experience:
• Total Lack of Coordination: Their WhatsApp support told me my order was canceled and a refund was being processed, while their email support simultaneously told me they were still "awaiting feedback" from their team. It’s clear their departments don’t talk to each other.
• Constant Excuses: Every time I ask for an update, I get the same generic "high volume of orders/enquiries" automated response. If you can't handle the volume, don't take the orders.
• The "Holding Money" Game: They are quick to take your money, but when they fail to ship the item, they claim a refund takes 7 to 14 business days to process. It shouldn't take weeks to return money for an item that never even left the warehouse.
This was my first and definitely my last time buying from them. If you value your time and your money, go elsewhere.
17 avril 2026
Avis spontané
Réponse de CompAsia
Hi Syahmi,
We sincerely apologize for the delay in responding, and for the frustration and negative experience you’ve had with us.
Upon checking, our respective team has reviewed your issue - CAM83195 for further checking. We will continue to keep you updated via email regarding your device issue.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
I enjoyed my new iphone
I enjoyed my new iphone. The battery health aren’t drained and the phone won’t heat too much. So far i really comfortable with their services. They offer me a help and guidance to ensure my phone aren’t damaged. Thank you compasia
15 avril 2026
Avis spontané
Réponse de CompAsia
Hi Dato' Zahir,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
I bought 2 devices from Compasia
I bought 2 devices from Compasia. 1 online and another store bought. The online experience was a bit troubling but it was all sorted out by Compasia Customer Service in the end. Store bought experience was much better. I was in and out within 15mins and no hassle at all. Best of all, both my devices have no issues so far.
16 décembre 2025
Avis spontané
Réponse de CompAsia
Hi kemp,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
It is fast and the service is good
2 janvier 2026
Avis spontané
Réponse de CompAsia
Hi nur ishika,
Thank you for your 3-stars rating! We truly appreciate your support. We’re glad to hear that you are satisfied our service.
Your kind words motivate us to continue providing the best service possible. Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team.
Thumbs up
I have been buying from CompAsia many times. They have never disappoint. Good customer service with tip top money for value devices.
13 mars 2026
Avis spontané
Réponse de CompAsia
Hi Chee Chuen Loh,
Thank you so much for your 5-stars rating! We truly appreciate your support, and it means a lot to us! We’re delighted to hear that you are satisfied with the device and our service.
Your kind words motivate us to continue providing the best service possible. Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team.
2 ipad bought at here
2 ipad bought at here . So far ok. First purchase got problem return and checking replace a new for me. Trusted seller
13 août 2025
Avis spontané
Réponse de CompAsia
Hi Laykun Tee,
Thank you so much for your 5-stars rating! We truly appreciate your support, and it means a lot to us! We’re glad to hear that you are satisfied with the device and service.
Your kind words motivate us to continue providing the best service possible. Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team.
The devices is top notch
The devices is top notch, feel like having devices that I bought from the official store brand new devices.
13 avril 2026
Avis spontané
Réponse de CompAsia
Hi Shahrizal Norishyam,
Thank you so much for your 5-stars rating! We truly appreciate your support, and it means a lot to us! We’re glad to hear that you are satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team.
I like this shop becous good seller…
I like this shop becous good seller tanks u seller
13 avril 2026
Avis spontané
Réponse de CompAsia
Dear Wartini Johari,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re delighted to hear that you’re satisfied with the products and delivery service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Bought iPhone 15 Pro Max
Very fast delivery, items are authentic and good for the price.
23 janvier 2026
Avis spontané
Réponse de CompAsia
Hi Ian Chua Tonelete,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re delighted to hear that you’re satisfied with the products and delivery service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Honest review from experience
Its great to know, there is a place we can trust to buy used gadget tht 100℅ original and good service, its been more than 3 years i keep buy ( upgrade) my device from compasia so far, each time good service and fast moving. Thats why i recommend compasia to all my friends and to anyone want to buy used device to Compasia
18 mai 2025
Avis spontané
Réponse de CompAsia
Hi Vinothan Gowry,
Thank you so much for your 5-star rating! We truly appreciate your support and trust — it means a lot to us. We’re delighted to hear that you are satisfied with our products and service, and we sincerely appreciate your recommendation.
Your kind words motivate us to continue providing the best service possible.
Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team
Superb experience getting a iPhone 14…
Superb experience getting a iPhone 14 from CompAsia SG! I received the device on the 3rd day upon placing order. The physical outlook & condition of the phone were within my expectations and as promised, the battery health is 100%!
Here’s a tip: you can get more discounts purchasing devices from CompAsia via Atome or Grabpaylater. You pay in 3 or 4 instalments with absolutely no additional charge at all. CompAsia + Paylater = Recommended!!
26 mars 2026
Avis spontané
Réponse de CompAsia
Hi Lee anon,
Thank you so much for your 5-star rating! We truly appreciate your support — it means a lot to us. We’re delighted to hear that you are satisfied with our products and service, and we also appreciate you sharing your discount tips.
Your kind words motivate us to continue providing the best service possible.
Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team
It has been great shopping experience…
It has been great shopping experience with Compasia
The products bought are in good condition and the price paid for the product is also fair
Thanks
Vishal
2 avril 2026
Avis spontané
Réponse de CompAsia
Hi Vishal Salvi,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our products.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Never update the trade-in progress
I handed over my device on 14 March, and I was informed that payment would be processed within 14 days. The timeline has already passed, but I still have not received the payment or a clear update. I have also tried contacting your team via WhatsApp and email without any response.
How can I know my status of payment and device ?
Order Id: MYSMMY26003054
14 mars 2026
Avis spontané
Réponse de CompAsia
Hi Ethan,
Thank you for reaching out and we sincerely apologize for the delay in your payment, as well as for the lack of response via our previous channels. We completely understand how concerning this must be for you.
Upon checking, your device has been successfully received and is currently in the final stages of processing for payment. While this has taken longer than the initially advised timeline, please rest assured that your case is being actively followed up with the relevant team to ensure completion as soon as possible.
We kindly ask for a little more time for us to finalize the necessary steps, and we will provide you with a confirmed update on your payment status shortly. Please be assured that your payment is being prioritized and will be processed accordingly.
Thank you for your continued patience and understanding. We truly appreciate it, and we remain committed to resolving this for you as soon as possible.
Warmest Regards,
CompAsia Support Team
Trusted source of Apple products
Trusted source of Apple products . We were pleasantly surprised that the products were all In excellent condition as advertised.
7 avril 2026
Avis spontané
Réponse de CompAsia
Hi Verghese Alvin,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
One of the better watches I had…
One of the better watches I had purchased, with the staff being honest and helpful.
7 avril 2026
Avis spontané
Réponse de CompAsia
Hi RD Rai,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Got a iphone 13 pro max for my son
Got a iphone 13 pro max for my son, he love the phone so much and the device are just like a new phone.
Thank you Compasia
24 mars 2026
Avis spontané
Réponse de CompAsia
Hi Tay Carina,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
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