Eat Sleep Cycle Online Shop - GIRHUB Avis 19

Quiero actualizar mi reseña anterior.
Desde la tienda Eat Sleep Cycle se han puesto en contacto conmigo personalmente para pedir disculpas por lo ocurrido y tratar de aclarar toda la situación. He agradecido mucho la llamada y la actitud, porque demuestra interés real por el cliente.
A veces hay errores o problemas en los procesos, pero lo importante es cómo se gestionan después, y en este caso han dado la cara. Por eso quería reescribir mi reseña y agradecerles el gesto y el trato recibido en esta segunda etapa.
Gracias por contactar y por intentar arreglarlo.

Booked a custom tour for extended family of 8 -- parents in 70s and adult children and partners -- based in Girona. Everything was absolutely amazing -- guides, routes, food, bikes, communication, organization, value. Kudos to ESC, they are the real deal.

Super service, thanks for everything. We will come back 👍

I hired a road bike as well as 2 friends. My experience was that the hire bikes are poorly maintained, loose chains and worn componentry. My brake pds were worn out so clearly the descents were tricky. Competitively, they are not cheap so I was disappointed with the standard of care.

Doubted about posting this review, as I am frequently helped well.
I didn’t get any compensation for a cassette of myself ESC Girona lost, as it was “too long ago,” so it was not their responsibility anymore.
This was in contrast with what had previously been communicated. When my teammate wanted to pick up my cassette (as I had left already) they told her to come back later, because they couldn’t find the box on which my name was written. The next time she came by the same story. Then she left for 3 weeks and came back again. Same story. Then I called the shop and was told they would try to find it. This was already about 2- months later. When they couldn’t find it, they said it wasn’t their responsibility, because it was so long ago. But the cassette was already lost 2 weeks later, and they hadn’t communicated any unwritten rules about when it’s too late. I imagine it’s not a rule to keep customers stuff, but that was what I was promised. I communicated clearly that my teammate would pick it up etc. For me, the costs of a cassette, are not nothing, so to me it’s not very ‘service’ to do not compensate anything.

Very friendly and quick service! It was a pleasure buying a bike with them. Would definetly do again!

Excelente servicio, responden rápido y te ayudan en todo momento!!! 🥳🙌🏻

Expensive relative to service and flexibility. 10 people - 4 days renting.
Paid 125 EUR more for the same bike as a friend in my group.
50% of the bikes had serious defects that needed fixing in the store. One of the bikes had to be changed. We used half a day on that.
When sending 10 bike to a group outside the city, then why not ask if they need some tools to change pedals etc or provide a good pump.

I found the store via buycycle.

Unfortunately, the frame was found to be damaged before shipping. I was then offered great alternatives and we were able to agree on a different frame!

The communication was super friendly and professional! I would order a bike here again at any time.

Best regards from Germany

I bought a Rotor crankset during the Black Friday sale which was sold to me as a new item. Upon arrival, there were minor imperfections in the crank arms which were cosmetic in nature.

I reached out to the company to discuss a remedy here and received an email response which said it may have been a display item but that I could either return it “at my cost” (not cheap as I’d be sending it from UK to Spain) or that “we can always work something out”.

A small token gesture would have been enough for me to know the company had acknowledged the issue and on we go - after all I’m likely to ding the cranks myself within a few weeks of use.

After a couple of missed emails due to busyness in the lead up to Xmas and the black Friday sales, the company has been in touch and remedied this to my satisfaction.

Thank you to Mike for resolving this in a positive manner.

Pagáis y os devuelven el pedido por qué no lo tienen.
Y no una vez .
Los responsables incompetentes total mejor se dediquen a vender cafe

Great customer service. Adaptable and really helpful, especially considering I was ordering from outside EU. Would recommend

Gracias por la rapidez 👌🏻

I just wanted to take a moment to express my gratitude to the amazing team at Eat Sleep Cycle. First and foremost, a big thank you for organising the Airpot pick-up, after the long flight from Australia with two bikes and a ton of luggage having the airport pickup made our experience so much smoother and hassle-free in getting to Girona, our driver Raimon was absolutely fantastic. He was super helpful, friendly, and truly went above and beyond.
Now, let's talk about the workshop. I was thoroughly impressed! Not only was it well-equipped, but the atmosphere was welcoming, and the staff were incredibly professional. I had the pleasure of interacting with Pablo the bike mechanic, and he was an absolute delight. Nothing was too difficult, he was patient listened to my concerns and allowed me to sort out a few things on my bike while I was there as well. 
Overall, I can't praise Eat Sleep Cycle enough. The service provided is top-notch, and the people working there are simply amazing. I highly recommend them to anyone in need of bike-related services. 
Thanks again for everything!

Rápido, efectivo y buen precio en relación al mercado. Compré un casco Smith signal color couldgrey que no encontraba en ningún lado.

I recently bought an ex demo/rental bike from ESC. Was told the bike was in great condition by the owner and subsequently store manager, but when i finally received the bike it wasn't so. The bike had crashed before with scratch marks all over and worst of all the interface system of the shifter was broken and the bike would not shift at all. Then the blame game started. Fortunately the situation got doused and handled very professionally by a staff named Sara. Finally about a month later i got a replacement interphase unit. If it had not been for Sara, i would have given these guys no stars. Thank you Sara. Keep up the good work.
Owners of ESC, Lee and Louise, please take NOTE!!!!!

Rapidez en el envío y precio muy competitivo. Muy satisfecho