Ordered a spare part for my godox speedlight but they sent the old plastic version which breaks very easily and not the updated metal one. Since the £10 shipping is non-refundable I have kept it but... Voir plus
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Lisez les avis des autres
Another fantastic effort by the team at photomart. Printer went down 2 days before an event. They sent me a replacement next day and repaired mine in super quick time. Can't fault them and have alw... Voir plus
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I recently bought a DNP printer from Photomart for an event the coming weekend. It was a beautiful printer but I noticed it had some trouble printing the 2nd photo. I called and Aaron was very p... Voir plus
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Just a few words , I had an issue with my DNP 820 Printer. After reaching out to various people I gave a photosmart a call and explained the issue I had been having. A gentleman on tech support by... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Photomart is a trusted UK-based distributor of professional photo printing equipment, media, and studio accessories. With over 30 years of experience, we proudly support event photographers, studios, retailers, and photo businesses across the UK and beyond. From industry-leading dye sublimation printers by DNP and HiTi to high-quality photo strut mounts and lighting solutions, we offer everything professionals need to deliver outstanding results. Our customers rely on us not only for quality products, but also for expert advice, fast technical support, and a friendly, knowledgeable team that’s here when it matters most. Whether you’re placing a bulk order, visiting our London showroom, or calling for printer support, we’re committed to providing exceptional service every step of the way.
Coordonnées de contact
Ellerman House, Redburn Industrial Estate, Woodall Road, EN3 4LQ, Enfield, Royaume-Uni
- 0208 527 6006
- sales@photomart.co.uk
- shop.photomart.co.uk
4,3
Excellent
48 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Awful customer service
I own a photobooth company, and am a regular buyer of printers and paper/ink. I bought some DNP printers and media from them, but they were unable to process due to unexplained security reasons (even though the transaction was processed through PayPal), and have had to wait almost 1 month to get a refund. I had to call them up 4 times and spoke to various people. No-one seemed to know what was going on, and it was only my prompting that made them process the refund. Disappointed, will not be using again.
25 novembre 2015
Avis spontané
Réponse de Photomart
Hi Jonathan,
We're very sorry to hear about the delay and confusion surrounding your refund. We understand how frustrating it must have been to chase this up multiple times, especially after ordering in good faith through a trusted platform like PayPal.
The situation should have been handled much more smoothly. We appreciate your patience and completely understand your disappointment. We've since reviewed the issue internally and are taking steps to prevent this kind of delay from happening again.
Thank you for your feedback. We're sorry to have lost your trust and will be working hard to improve.
Best regards,
The Photomart Team
Appalling customer service
Recieved a batch of CTP-3010 media paper which was faulty (paper on roll the wrong way). We called several times to be told we would be called back, which never happened. After chasing over several days we were finally given a parcel tracking number and were left to chase the delivery ourselves.
Absolutely appalling customer service to leave a company who rely on being able to print images without any replacement paper or even an apology. If Photomart were not the only providers of this paper I would certainly never order from them again.
3 juillet 2015
Avis spontané
Réponse de Photomart
Hi Jen,
We're really sorry to hear about your recent experience and fully understand your frustration.
Receiving a faulty batch and then having to chase up a replacement, especially when your business depends on that paper, is unacceptable. We apologise that you were left to do the legwork. This is not the level of service we aim to provide.
We’ve spoken with the team to understand what went wrong and are reviewing our internal processes to ensure issues like this are resolved more promptly and with better communication. You deserved a faster response and a proper apology at the time, and we are sorry you didn’t receive either.
Thank you for your honest feedback. It has been taken seriously and will be used to improve the service we provide going forward.
Best regards,
The Photomart Team
Réponse de Photomart
Thank you for your kind feedback. We're glad to hear our team and delivery service met your expectations. We always aim to provide reliable support and fast dispatch.
We appreciate your support and hope to assist you again soon.
Best regards,
The Photomart Team
All the mounts that you could ever need
Great prices, great quality, great service and fast delivery; what more could a professional photographer need!
13 février 2015
Réponse de Photomart
Thank you for the fantastic review! We're so pleased to hear you're happy with our prices, quality, service and delivery. It's exactly what we aim to offer every professional photographer who shops with us.
We really appreciate your support and look forward to serving you again.
Best regards,
The Photomart Team
very happy with quality postage and the friendly service
I can only give a top review to this Company well done allround
13 février 2015
Réponse de Photomart
Thank you for the top marks and kind words! We're really pleased to hear you're happy with the service — it's always a team effort and feedback like this makes it all worthwhile.
Looking forward to helping you again soon.
Best regards,
The Photomart Team
Strut mounts
Best firm to deal with super fast service and nice people to talk to on the phone.
10 février 2015
Réponse de Photomart
Thank you so much for the lovely feedback. It means a lot to hear that you’ve had a great experience with our team and our service.
We’re always here to help, and we look forward to supporting you again soon.
Best regards,
The Photomart Team
Order
good products at reasonable prices, the DNP printers are fab, waiting for to 12x8 printer bundle to be on offer again
10 février 2015
Réponse de Photomart
Thank you for your kind words. We're glad to hear you're enjoying the DNP printers.
We always aim to offer great products at competitive prices, and it’s great to know that’s coming through. Keep an eye out, as we regularly run bundle offers and hope to have the 12x8 printer deal available again soon.
Thanks again for your support.
Best regards,
The Photomart Team
We use Photomart all the time Awesome
We had to change all our printer's due to Sony paper going up in price. I spoke to Adam and he was very helpful and made choosing our new printer's very easy now we are saving money and the print quality is the same
Picture Booth
10 février 2015
Réponse de Photomart
Thank you for taking the time to leave such a positive review!
We’re really pleased to hear Adam was able to help make the transition smooth, switching printers can feel like a big step, so it’s great to know you’re now saving money without compromising on quality.
If you ever need further support or advice, we’re just a call or message away.
Best regards,
The Photomart Team
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