I ordered a ECO solid state relay and a E60 gasket. I was told it would take a FEW MONTHS for delivery several days later after I asked for delivery schedule. I asked for full refund and they only ref... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Purchased a brand new commercial coffee machine a year and half ago. On installation there was a faulty piece that had to be replaced. After 2/3 months we experienced issue. Asked for repair under gua... Voir plus
Second time using shopcoffee over the past two years for an espresso machine and two grinders. Both times dispatch of orders were quick and I received them in perfect condition. Prices are also compet... Voir plus
L'entreprise a répondu
Perfect service, fast delivery and great packaging. I've purchased quite a bit from shop coffee now, they're absolutely spot on, great supplier. When you're buying home barista gear, it's not cheap,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de shopcoffee.co.uk
Écrit par l'entreprise
About us
Shop Coffee is an all-in-one supplier for Coffee Shops, Cafés, Restaurants, Takeaways, Hotels, Offices and even home coffee-lovers!
Supplying to businesses and home users. So whether you need a commercial coffee machine or some cool brewing equipment and fresh single origin coffee – we have it all!
About you
Embrace your inner Barista! We love coffee and I'm sure you do too, that's why we've got such a huge range of products, there's something for everybody.
Whether you're already setup or a beginner, our team are here to help you choose the right setup, supplies & coffee beans!
Take our Fun Quiz
Why not take our quick and fun coffee quiz?, test your knowledge on coffee, where it comes from and it's properties: Take the quiz!
Know what you're looking for?
Visit the relevant categories listed below:
Coffee
A range of coffee beans, ground coffee, pods, green unroasted coffee beans, sacks and bags.
Machines for Home/Office
Espresso, Pod, Bean to Cup and Filter Coffee Machines for Home ..oh and Grinders etc..!
Machines for Business
From espresso machines to blenders. This list is too long, but you get the idea!
Brewing Gear
Aeropress, Kettles and so much more.
Barista Tools
Exactly what you're thinking multiplied by 99, a barista's heaven, we've got it all!
Disposables
Biodegradable paper cups, stirrers, carriers...
Cafe/Home Supplies
Oat milk, tea, sugar, syrups, toppings, sauces, biscuits, wafers, reusable cups, tableware, (deep breath)... chai, hot chocolate, stickers, stamps, dog treats and more!
Cleaning & Filtration
Powders, Tablets, Water Filtration, Tools, Pitcher Rinsers, Hoses & Fittings & PPE.
Spares & Parts
From O-rings and washers to filters and motors!
Special Offers
Hand-picked deals you probably dream about!
Gifts & Packages
Great for gifts, but also a good package makes shopping easier, we've selected products, bundled them and added discount.. pretty sure that was what we were told to do in the brief..
Coordonnées de contact
135 Cambridge Road, CB24 6AT, Cambridge, Royaume-Uni
- 01223 904908
- shop@shopcoffee.co.uk
- shopcoffee.co.uk
3,0
Moyen
506 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good prices for electro-mechanical…
Very good prices for electro-mechanical spares like discharge solenoids - probs 1/2 the price of everywhere else
25 mars 2024
Quick shipping to Israel
Quick shipping to Israel. One of the few online stores who ship VST baskets worldwide.
29 mars 2024
Horrendous, DO NOT USE!
Horrendous company. Do not patronise them!
I placed an order for 1kg of Kokoa hot chocolate (my son loves it). A cleaning cloth was sent in error and I never received my original order.
My son has very recently been in hospital and is still receiving treatment at home, for which I need to be present 24/7.
Despite explaining my circumstances, the company have flat refused to issue a refund or post out my original order until I have sent back the item that THEY SENT IN ERROR!
Their suggestion for a resolution was for ME to organise for a Royal Mail collection of the item (like I don't have enough on my plate with 24 hour care of my son) and are refusing to fulfil their legal obligation according to The Consumer Rights Act 2015 as advised by Citizens Advice.
What is most upsetting isn't the loss of the item or money, but their sheer lack of compassion for another human being's situation. Even as a small business (I run one myself), if you can't take the loss of a cloth for the sake of not making someone's horrendous situation even worse, then a serious look at company ethics needs to be had, not to mention the fact that their 'company policy' is in contradiction with the law.
As yet a resolution still has not been found and if my rights as a consumer are not fulfilled I will be taking legal action.
28 mars 2024
Avis spontané
Réponse de shopcoffee.co.uk
Good morning,
First of all, I'm sorry to hear about your son and I wish him a speedy recovery.
I'm the manager here and I would never allow something like this to happen, so I'm very confused as to what's happened here.
I can't find any records of this, so please contact us on 01223 904908 or email us (Subject line: FAO Manager) so I can get this looked into and resolved.
Rest assured, we'll take care of you and make it up to your son, as I'm sure he's not happy with the cleaning cloth!
Thank you.
Everything I ordered turned up in good…
Everything I ordered turned up in good order and on time. No complaints.
23 février 2024
Réponse de shopcoffee.co.uk
Thank you :)
Réponse de shopcoffee.co.uk
Thank you :)
The product was the best price…
The product was the best price I could find fracino F6 grinder
I was aloud to pay it in 3 installments which was a bonus the item was delivered on time
Overall a great experience thank you
25 janvier 2024
Réponse de shopcoffee.co.uk
Thank you :)
Resolved every thing I asked for
Resolved every thing I asked for. Great customer service. Product great too. Thank you so much.
28 décembre 2023
Excellent customer service
Excellent customer service! Shop Coffee went above & beyond to fulfil my request. Highly recommended.
8 janvier 2024
Avis spontané
Very quick delivery
Very quick delivery, good price, and the item was just as described.
31 décembre 2023
Easy and good quality.
30 décembre 2023
Product description accurate.
Product description accurate on website.
Fast despatch and delivery.
Fair price.
4 janvier 2024
AVOID buying coffee machines here.
We purchased a coffee machine from ShopCoffee back in March 2023. The order went through okay however after numerous phone calls and broken promises we were made to wait 6 weeks for the machine to finally arrive. 8 months of use and the machine is no longer working, which is where the experience with this business started to really get bad. First of all we find that there isn't a service department or engineer to talk to via phone but you have to fill out a form and communicate via email, which is a rather drawn out process.
It is via this email exchange that things become apparent that the coffee machines do not come with what we would call a warranty. Well not a warranty that we have used so many times with multiple other coffee businesses. If you want an engineer to come to you then you need to pay for the call out and ALL parts and labour. The only way you are covered by their warranty is if you ship the machine to them. The machines 'has to be delivered via a pallet and with insurance'. They are knowingly pricing customers out of getting the machine fixed as this costs nearly as much as the value of the machine. They are fully aware of this!!
We are a family business of 130 years and we have never felt so annoyed by the misrepresentation of another business. We feel cheated. Do not buy here if you want a machine with a warranty!!
4 janvier 2024
Avis spontané
Réponse de shopcoffee.co.uk
Unfortunately, as you chose "Machine Warranty - 1 Years Parts & Labour (Return to Base) (FREE)" when checking out, this is the level of service you have opted for.
This is clearly noted on the 1. product page, 2. addons, 3. cart, 4. checkout, 5. order confirmation email and 6. invoice, not to mention a dedicated warranty information page, accessible via a pop-out link all over our website. clear as day.
It is extremely clear that the warranty you chose was return to base, if you wanted on-site warranty, it should have been selected before checkout.
We did not and will not refuse to honour the warranty or repair of a machine under the terms of the warranty, for which in your case was a return to base warranty.
It's unfair to leave a negative review when we haven't done anything wrong. In fact your machine is still under warranty and you are more than welcome to return this to us to be repaired.
Thank you.
Excellent service
Great range of products, excellent customer service, hassle free delivery.
28 décembre 2023
Fracino fault & warranties
I bought a £1200 Fracino coffee machine. Sadly after little use the machine developed a fault with a thermostat and could not be used. I asked for the unit to be repaired or a service engineer to visit but was told I had to bear the cost of returning and as the machine is very large and heavy and as I did not need to be damaged this cost me £125. I spent another £125 to have it redelivered after the fault was repaired. If this was the case after a fair 12 months of use I would not have minded. It is true that I was offered the option to pay at the outset a further £250 for an "upgraded warranty" (a lot of money). No one expects goods fit for purpose to break after short use and I don't believe that a customer should bear these costs for a manufacturer fault after such light use (and I advised the company of this.I did ask the company to ask Fracino to accept a share of the shipping costs but was told in no uncertain terms that this was not going to happen. A shame as I one of the reasons I bought the machine was to support a UK manufacturer.
14 décembre 2023
Avis spontané
Réponse de shopcoffee.co.uk
Unfortunately, as you chose "Machine Warranty - 1 Years Parts & Labour (Return to Base) (FREE)" when checking out, this is the level of service you had opted for.
This is clearly noted on the 1. product page, 2. addons, 3. cart, 4. checkout, 5. order confirmation email and 6. invoice, not to mention a dedicated warranty information page, accessible via a pop-out link all over our website. clear as day.
It is extremely clear that the warranty you chose was return to base, if you wanted on-site warranty, it should have been selected before checkout.
Please note, the repair was requested 7 months after purchase, which clearly indicates a developed fault and not one that was present on delivery.
We honoured the warranty and repaired the machine which was sent back to us 7 months after purchase. Only the cost of transportation was paid by yourself. All parts & labour for the machine repair was done at our own expense, as per your level of warranty coverage.
It's unfair to leave a negative review when we haven't done anything wrong. If you had opted for on-site warranty, it would have been done on-site without needing to return it. But unfortunately, this was not the case.
Thank you.
Réponse de shopcoffee.co.uk
Thank you for taking your time to leave us a review :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.