shopmeraki.co.uk Avis

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2,7

Quincaillerie

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À propos de l'entreprise

Quincaillerie

Écrit par l'entreprise

meraki. is a British brand specialising in solid brass hardware and lighting. We design cabinet handles, knobs, door hardware, lighting and bathroom accessories for people who care about the details that make a home feel considered. Everything we make is made to order. We don't hold mass produced stock or ship generic hardware from a warehouse. Each piece is produced individually once you order it, which is why our lead times run a little longer than the high street. We think the result is worth the wait, and our customers tell us the quality speaks for itself when it arrives. We work with homeowners, interior designers, architects and the trade. Whether it's a single replacement knob or a full renovation, the same care goes into every order. We offer trade pricing for professionals specifying our products across multiple projects, and we back our hardware with a warranty of up to ten years. We're a small team and we answer to real people, not a call centre. If something isn't right, we want to know, and we'll put it right. Good hardware should feel good in the hand, last for years, and quietly lift the whole room. That's what we set out to make, and it's what we're here to deliver.

Coordonnées de contact

5 Albemarle Street, 3rd Floor, Mayfair, W1S 4JL, London, Royaume-Uni
hello@shopmeraki.co.uk
shopmeraki.co.uk

2,7

Bas

8 avis

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Tous les avis

(8)

8 avis reçus au cours des 12 derniers mois

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Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

ll y a 3 jours

Organized Scam Alert: 3 Orders, 22 Months of Waiting, €265 Lost – Shop Meraki LTD Exposed!

Shop Meraki LTD is a clear and organized scam. Here’s my story, which proves their fraudulent practices:
2023: Ordered brass door stops → 6 months of waiting before finally receiving the product.
2025: Ordered a brass house number → 8+ months of waiting, then forced refund only after relentless pressure (they claimed the Chinese supplier had changed).
January 2026: Ordered the EZRA Numbers brass house number (€265) on my own accord, thinking they had finally improved. 8 months later, still nothing. Their customer service, based in Asia (replies at 4 AM Belgian time), now claims they are “liquidated.” Yet:
Their website (shopmeraki.co.uk) is still active, selling the same products.
Their UK address is fake (invalid VAT number, mailbox service).
They continue to operate and take new orders.
This is not a mistake or a delay—it’s a deliberate scam designed to waste customers’ time and money. Their tactics are:
Unrealistic delivery times (6 months, 8+ months, 8 months and counting).
Forced refund in 2025 (only after pressure) to regain customer trust.
Fake liquidation in 2026 to avoid refunds.
Do not fall for their lies. If you’ve ordered from them:
Shop Meraki LTD = Scam. Avoid at all costs.

12 août 2026

Avis spontané

Réponse de shopmeraki.co.uk

ll y a 3 jours

This review does not relate to this company.

MERAKI. IRONMONGERY LTD is an entirely new and separate business, with a different owner, a new domain, a new website and new operations. We acquired the meraki. brand and operations only. We did not buy, and are not responsible for, the previous company's debts, existing orders or liabilities.

Every order described here was placed with that previous company, not with us. You have not purchased anything from this business. This review belongs on the profile/domain of the company you actually dealt with, where your experience took place.

For the record, as the review makes specific factual claims: our VAT number (522419610) and registered address are genuine and verifiable on the HMRC VAT checker and at Companies House, and the previous company's insolvency is or will be a matter of public record and not something we are able to comment on as we are not party to it. None of these claims are true, and it is neither fair nor accurate to describe a legitimate, separately owned business you have never bought from as a "scam".

We are sorry for the experience you have encountered with the previous company, and encourage you to continue to seek remedy through the appropriate routes.

7 août 2026

Very poor handling of an outstanding order. AVOID

Very poor handling of an outstanding order

For clarity, my original order was placed with the previous company operating the meraki brand, rather than the current legal entity. However, my review here relates specifically to the customer service I have subsequently received from the company now operating meraki.

I contacted meraki in May regarding my outstanding January order and was told that it was still “in the production queue”, was “actively being tracked”, and that I would be contacted as soon as there was any movement.

I then heard nothing for three months.

When I chased again in August, my first response was an email intended for another customer, referring to a chargeback I had never made. After I pointed out the error, I was finally told that the previous company had gone into administration and that the new company could not access its records or process/refund my order.

I appreciate that the current company may have no legal responsibility for the debts of the previous business. My concern is the customer service provided by the current company. If my old order could not be accessed or fulfilled, I cannot understand why I was told in May that it was in production and being actively tracked, rather than being told about the change of ownership and advised then to pursue recovery of my payment.

Had I been given accurate information in May, I could have approached my bank three months earlier. Instead, I continued waiting because I had specifically been told my order was still being processed.

I had been considering purchasing approximately 18 handles for a future kitchen project from the current meraki business. Unfortunately, the way this has been handled has left me with ZERO confidence in doing so

4 mai 2026

Avis spontané

Réponse de shopmeraki.co.uk

ll y a 3 jours

Hello,

Thank you for your fair distinction between the two companies.

We take your feedback on board, and we're sorry for the confusion and the lack of clear, accurate information you received while the previous entity was entering liquidation and the transition was underway. You were right to expect a straighter answer sooner than you got one.

We hope you're able to reach a resolution on your previous order through the administration process, and should you ever wish to see a much improved version of our operations, you'd be genuinely welcome back.

6 août 2026

Absolutely love my new cupboard…

Absolutely love my new cupboard handles, you can feel the quality.So much choice to suit your decor. Didn’t realise there was an option for express delivery as delivery did take just over 4 weeks, fine if your not in a hurry as they are made to order. My next order I will choose express. Customer service great too! Thanks Meraki. I will be back. 😉

6 août 2026

Avis spontané

Réponse de shopmeraki.co.uk

ll y a 3 jours

Thank you, this genuinely made our day. So glad the handles feel as good in person as they should, and that you found something to suit your space with all the choice on offer.

You're spot on that everything is made to order, which is why standard delivery runs around 3 to 4 weeks. Express is there for when you're on a tighter timeline, so worth a look next time. We'll be ready to help whenever you're back. Thanks again.

Actualisé il y a 2 jours

Iv never got my product from them

Iv never got my product from them. They have my money and Iv been battling with them and trying to get my money back for nealy a year now. They say the can refund because the order is on its way soon but then months go by and still no handles. This is a scam of a website, avoid avoid avoid!!

It has still taken a year to get to this point and I’m being told it’s not there fault as it was the previous company that has now changed hand to someone else. Why should have I had to do this much admin over some handles order. The new company say the only way is though the bank by claiming it as like an insurance claim. That means this company took my money and have got it still, the bank has to sort it out. I feel this company is not a good company to use and you’ll be better off getting your handles else ware to save yourself time and disappointment

30 juillet 2026

Avis spontané

Réponse de shopmeraki.co.uk

ll y a 3 jours

We're sorry to read this. The order you're describing was placed with the previous company that operated the meraki. brand, which is now in insolvency proceedings. meraki. is now run by a separate, UK-registered business under new ownership, which did not take or hold that order or payment.

We know that's frustrating to hear when you're the one out of pocket. The routes to recover your payment are a dispute through your bank or PayPal, or registering as a creditor in the previous company's insolvency. Email hello@shopmeraki.co.uk and we'll provide the administrator's details so your claim can be recorded.

26 juil. 2026

Horrendous company…if they are even…

Horrendous company…if they are even real. Payment made, no sign of goods. Multiple enquiries with no answer over a 2 month period. Finally had to get credit card company to retrieve payment.

26 juillet 2025

Avis spontané

Réponse de shopmeraki.co.uk

ll y a 3 jours

We're sorry to read this. The order you're describing was placed with the previous company that operated the meraki. brand, which is now in insolvency proceedings. meraki. is now run by a separate, UK-registered business under new ownership and website, which did not take or hold that order or payment.

We know that's frustrating to hear when you're the one out of pocket. The routes to recover your payment are a dispute through your bank or PayPal, or registering as a creditor in the previous company's insolvency.

Email hello@shopmeraki.co.uk and we'll provide the administrator's details so your claim can be recorded.

22 juil. 2026

The best customer service ever

I have never received support that was so fast and efficient. Luven and the entire Meraki team were incredibly helpful and collaborative!

22 juillet 2026

Avis spontané

Réponse de shopmeraki.co.uk

ll y a 3 jours

Thank you, this is lovely to hear. Luven will be really pleased to know the support hit the mark, and I'll make sure the rest of the team sees this too. We're always here whenever you need us. Thanks again.

14 juin 2026

This company is a scam

This company is a scam. It has been a year since I placed an order, took my money but never delivered. No way to reach them other than email - which they don’t reply. Will be taking them to small claims court.
Avoid like the plague.

14 août 2025

Avis spontané

Réponse de shopmeraki.co.uk

ll y a 3 jours

Actualisé il y a 3 jours

Do NOT shop here

Do NOT shop here. 5 months after an order was placed (and they took my money but failed to deliver) I am still waiting for a refund. Terrible company. To be avoided

They have failed/refused to refund the money, which is what the new company who has taken over the old company (apparently) should be doing without delay

25 mai 2026

Avis spontané

Réponse de shopmeraki.co.uk

Actualisé il y a 3 jours

We're sorry to read this. The order you're describing was placed with the previous company that operated the meraki. brand, which is now in insolvency proceedings. meraki. is now run by a separate, UK-registered business under new ownership, which did not take or hold that order or payment. Furthermore, the new legal entity entered into an asset purchase agreement only, and did not purchase the underlying business or its debt.

We know that's frustrating to hear when you're the one out of pocket. The routes to recover your payment are a dispute through your bank or PayPal, or registering as a creditor in the previous company's insolvency. Email hello@shopmeraki.co.uk and we'll provide the administrator's details so your claim can be recorded.

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