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Écrit par l'entreprise
Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo.
Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way.
Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way.
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Find the pricing that's the right fit for your auto shop.
155 East Main Avenue, 95037, Morgan Hill, Etats-Unis
3,8
13 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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The shop monkey marketing team are phenomenal! Great customer service in explained what is offered and best deals for what my shop needs!
Réponse de Shopmonkey
Cameron, so glad to hear it! Our team works hard to understand each shop's needs and find the right fit — it means a lot to know that came through. Thanks for the kind words.
Réponse de Shopmonkey
Hey Cody. We're glad all went well in your interactions with Shopmonkey so far. We look forward to a great partnership with you.
It is tough to find a company that stands behind their work and actually takes the time ti walk you though everything! With Shopmonkey they id just that and guided us throughout the whole thing.
Réponse de Shopmonkey
Thank you, Daniel. It's great to hear that our team supports yours and helps you get the most from your Shopmonkey experience. And as always, let us know if there's anything else you need.
Been using shopmonkey for 3 years now and we love it. Highly recommend!
Réponse de Shopmonkey
Wow, three years! Thank you for trusting Shopmonkey with your business operations for so long. We really appreciate the recommendation and look forward to continuing to support your success.
Shop Monkey is great, the only issue is the labor guide and diagrams - Motor and AllData don't compare to ProDemand... would love to see integration with ProDemand in the future.
Réponse de Shopmonkey
Thank you for taking the time to share your experience! We're really glad to hear Shopmonkey is working well for your shop overall. We appreciate the feedback on the labor guides, and we'll absolutely pass your thoughts along to the team. Feedback from our customers really does impact how we develop and prioritize new features.
In the meantime, have you had a chance to check out our ALLDATA integration? It just launched recently and allows you to pull labor times directly into Shopmonkey. It does require an active ALLDATA subscription to use, but if you already have one, our support team is happy to help you get everything connected.
This has immensely taken some of the foot work out of ny day to day operations and the customer service is top notch. They have helped me alot
Réponse de Shopmonkey
Thanks for the great feedback, Shea. We're glad Shopmonkey has made your day-to-day smoother, and we'll pass the kind words along to our support team. Thanks for taking the time to share this. It means a lot to us.
A huge 40% price increase, not 5 or even 10%, for a service i just use the basics in. Looking int0 another service, this is ridiculous
Réponse de Shopmonkey
Hey Billy. A price increase is significant, and we don't take that lightly.
We'd like to talk through what's changed and make sure you're on the right plan for how you use Shopmonkey. Someone from our Success team will reach out to you today to walk through solutions.
We really like shop monkey, however the issue we have is that we have to pay for the most exspensive package just to be able to have one thing we need which is labor guides. We are actually looking into swithching completely to another program that is more cost effective for our business that offers the labor guide without all the additional features that we do not use. Other than the price the program is great.
Réponse de Shopmonkey
Hi Jessica, Thank you for the feedback — and for being honest about what it and what is not working for you.
Regarding your pricing concern, we know it's frustrating to need a specific feature like labor guides and feel like you have to pay for more than you need to get it.
We'd love the chance to talk through your options before you make a switch. There may be a solution that works better for your business. Someone from our Success team will reach out to you today.
WE LOVE THE CUSTOMER COMMUNCATION AND ALL THE MESSAGE TEMPLATES THROUGH SHOP MONKEY. SHOP MONKEY PAYMENTS ARE SIMPLE AND EFFECTIVE FOR EVERYONE. WE ARE WORKING ON MAKING THE ACCOUNTING REPORTS A LITTLE EASIER FOR THE BOOK KEEPER THOUGH.
Réponse de Shopmonkey
Thanks, Zakk. We're glad Shopmonkey is helping keep your daily operations organized and running smoothly. That's exactly what we set out to build. If you need anything else, you can always reach out to our success team. Success@shopmonkey.io
Hands down the best shop management software on the planet
Réponse de Shopmonkey
Thanks for the high praise, Jamal. We'll take it! We're glad Shopmonkey is working hard for your shop, and we're always working to keep it that way.
Since Shop Monkey upgraded to the 2.0 it has been nothing but a headache! The Reports are always lagging. Deposits have been going thru late. No one is on the Chat Support for help- they make you Whats App them and that still takes a while. All of this and they are still charging full price. If you have a program that you can not even run properly why are we paying full price. Get it together!
Réponse de Shopmonkey
Cheryl, we hear you. We're sorry the 2.0 transition hasn't lived up to the experience you deserve. The issues you've described are ones we've taken very seriously and have worked very hard over the last several months to fix. This year, we've made significant investments in our Customer Support team and infrastructure: expanded staffing, faster response targets, and ongoing platform stability improvements. Support response times are now less than 15 min and we have hired the correct amount of staffing to address wait times. We know that doesn't undo the frustration you've already experienced, but we want you to know this feedback is exactly why we've made those changes. Please reach out to us at support@shopmonkey.io so we can connect you with our team and take a closer look at the specific issues affecting your shop.
Horrible Customer Service, i have been with shop monkey since 2019. I have met with the staff multiple times in person, and every time it's like a broken record, they thank you and "value" your input so much, but don't actually implement any of the fixes into their features. Whenever you do have an issue, all they do is pass you off. They promised me a sandbox version of their 2.0, newest greatest software, and it took them two years to get me on it just to be an utter, let down. Don't walk, run from this company and find a better platform
Réponse de Shopmonkey
Hi Spikes, thank you for the feedback — and for being a Shopmonkey customer since 2019. We're sorry the platform and support experience didn't meet your expectations. The issues you raised around reporting, integrations, and client communication tools are areas we've continued to invest in. We also hear the frustration around the sandbox timeline — that rollout took longer than it should have, and we understand why that was a letdown after waiting. If there's anything specific still impacting your shop, we'd welcome a direct conversation.
This company has the absolute worst customer service I have ever encountered in all my years in the industry. If you want help you better hope that you don’t need it with in a 2 week window. I have been calling and emailing them for the last 3 weeks with no answer. Then my Store manager called today and finally they decided to write back. Do not waste your time or money with this company.
Réponse de Shopmonkey
Hey James,
We're sorry for the frustrating experience you had — a 2-week wait is not the standard we hold ourselves to, and we genuinely heard your feedback.
We want to be transparent: this occurred during a period when our support team was being rebuilt and restructured. Since then, we've invested heavily in staffing and operations — first response times are now under 15 minutes, and we have the right team in place to make sure no shop is left waiting.
If there's anything still impacting your business, we'd welcome a direct conversation to make it right.
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