Shopmoviehub Avis 60

SCAM company - do not purchase under any circumstance. They do not honour 30 day refund policy . Game stick pro did not work and have been chasing a refund since December 2025, its April 2026 now and get a generic response from Alice and Andrew. I sent proof and they acknowledged fault but have not processed a refund. This is the lstest email I got:
Thank you for reaching out. We completely understand your concern, and we’re truly sorry for the inconvenience and frustration this has caused.

We want to assure you that we are actively working on resolving this matter for you as quickly as possible. Your case is being reviewed, and we truly appreciate your patience and understanding during this process.

Please rest assured that we will get back to you soon with the next steps.

If you do purchase use PayPal and submit a claim straight away. We were on holidays when the item arrived snd I missed out lodging a claim with PayPal by 2 days. I am super pissed.

I’d rate zero stars but unfortunately need to highlight a star to continue:
LAST UPDATE:
Summary (Point Form):
   •   The writer has been attempting to obtain a refund since 22 December 2025 but has received no refund or meaningful response, only automated emails.
   •   The issue was reported to Shopify multiple times, but the writer believes no effective action has been taken against the merchant.
   •   The merchant’s website remains active, despite concerns that it is operating fraudulently.

Concerns About the Merchant:
   •   The site appears to use fake or auto-generated reviews, possibly through Shopify apps such as Loox.
   •   A countdown timer is displayed to create urgency (FOMO), but it never actually changes, suggesting manipulation.
   •   The website uses generic logos and credibility signals to appear legitimate.
   •   It displays a photo of the Gold Coast to suggest it is an Australian business.

Verification Issues Identified:
   •   The listed business address does not exist.
   •   The mobile phone number is disconnected.
   •   The contact email receives no real response, only automated replies or possible outsourced responses.

Reports Made to Authorities and Organisations:
   •   The writer has reported the matter to:
      •   ATO
      •   ACCC
      •   Sony
      •   Nintendo
      •   Shopify (multiple times)

Additional Concerns:
   •   The product being sold may infringe Sony and Nintendo intellectual property.
   •   The product may also be a potential fire hazard because the projector overheats quickly.

Outcome:
   •   Despite the reports, the website is still operating, and no visible enforcement action has occurred.
   •   The writer acknowledges that investigations may occur behind the scenes, but they have seen no evidence of this.

Advice to Consumers:
   •   Avoid purchasing from this website.
   •   Conduct thorough due diligence before buying from Shopify stores.
   •   The writer clarifies that not all Shopify businesses operate unethically, but consumers should remain cautious.

Personal Conclusion:
   •   The writer has abandoned the attempt to recover the $189 AUD refund.
   •   The experience instead became an open-source investigation into online scam practices.
   •   Drawing on 35 years of investigative experience, the writer believes the website is engaging in multiple civil and criminal offences.
   •   However, due to the global and digital nature of e-commerce platforms, criminal investigations into such cases are unlikely or difficult to pursue.
   •   Fraudulent reviews and deceptive tools are easily accessible to online stores, enabling scams to operate effectively.

I purchased the MovieHub Projector plus FREE movie screen as advertised in Nov 2025. After a month it finally arrived but without the screen. I asked an IT technician friend to set it up and he remarked that it was “rubbish” and so pixelated he couldn’t get a picture. Very blurry and it could not be remedied. I tried online chat and emails but after two emails back stating that I was not eligible for a free screen—even the phone number listed on Afterpay doesn’t work. So there has been no correspondence whatsoever. It’s now March 2026.
Afterpay are aware the phone number didn’t work plus they do not have an address for this merchant?!! CRAZY! Afterpay only helped by delaying my payment but otherwise—pretty useless. Moviehub’s website also shows “Trustpilot score as 4.5/5 stars.” That ain’t right!
At this stage all I want is an address to which I can return the item for refund. Looks like that’s not happening. Probably cut my losses. DO NOT PURCHASE ANYTHING FROM MOVIEHUB. Crook shonky outfit.

Avoid at all costs - this company is not contactable by phone and only sends auto email responses - they offer free 30 day returns no questions but fail to give details on how so you can get refund , no detailed instructions on usuage and projecter incompatible, stick graphics are poor when compared to original platforms still in use on original systems and a lot of games repeated

UPDATE. I’ve reported to Shopify who has taken no action. Reported to ACCC, appears no action. Reported to Nintendo for breach of copyright, appears no action. Reported to ATO - appears no action
I just hope people read these reviews before also getting scammed and purchasing a product that does not operate as described AND is a potential fire hazard. Their on shop reviews are self produced using an app from Shopify whereby a merchant can upload fake reviews to increase trust for the shop. They are not the only shop that uses programs such as YoTpo or Loox. Shopify claim they have Terms and Conditions in place, which they do, however my opinion is while a merchant makes good money, Shopify also make some money, therefore incentive for Shopify to close a store making money is not high on their list.
I’m giving up reporting and chasing a refund, been doing it since 22/12. I believe karma will step in at some point.

It broke with the first use and they refused to refund me. Super disgusting behaviour - DO NOT BUY FROM THEM

Terrible customer service. Went back and forth and chasing up responses for 6 weeks!!
Projector clearly stated came with a projector screen. Didn’t come with one and refused to honour purchase description even though admitted was their mistake.
Nephew got exact same projector off Temu for $70!

Would love to know how to report to Australian commerce commission not living in Australia.

I would rate 1 start if I could. They take your money but offer a 30 day refund. I changed my mind after 5 minutes of purchase after reading their trust pilot reviews and they ignored my email and still sent the product. This in itself says a scam business. I then had to return the product at my own expense and they refuse to give me a refund. Stay away from these guys at ALL costs. Not worth the hassle.

They will keep sending these responses and not do anything. Waste of $100 please don't buy from them.
This is what you will keep getting.
My device i brought heated up to hot to keep using and was freezing on the screen, what is most concerning is they didn't seem worried at the fault in the device or even offer me any support or refund as per there 30 day policy. Not Sure how this business is allow to run!
I purchased from MovieHub and unfortunately had an ongoing negative experience when I needed a refund.
The product/service did not meet expectations and I requested a refund in line with their stated processes.
MovieHub avoided providing a clear resolution and did not follow through on their own refund procedures.
Communication was slow, unclear, and unprofessional, with repeated delays rather than answers.
Despite multiple attempts to resolve the issue directly, no refund was provided.
I escalated the matter through Afterpay, but the dispute process ultimately supported the merchant, leaving the issue unresolved from my side.
Overall, the experience was stressful, time-consuming, and disappointing. Based on how refunds and disputes were handled, I would not recommend purchasing from MovieHub, especially if you value clear communication and fair after-sales support.

These are the responses you will get over and over. With no process
Thank you for reaching out to us, and we sincerely apologise for the inconvenience caused.

Please rest assured that we have forwarded this to the team. We will get back to you as soon as possible with an update.

We truly appreciate your patience and understanding.

Best regards,
Alice or Andrew
MovieHub Support Team

Do not purchase anything from the website. They do not honor returns and the projector is not worth the money! See email thread below

MovieHub
​You​
Hi Suzie,

Thank you for your message.

We kindly request a little more time to review your concern. Our team is currently looking into it, and we will get back to you as soon as we have an update.

We appreciate your patience and understanding.

Best regards,
Andrew
MovieHub Support Team

Suzie XXXX
​MovieHub​
Hi there,

Have you any updates on the return process, I am becoming frustrated and will soon write a review and share on social media platforms warning not to order from your site.

I would like to return the item as per your policy as a matter of urgency.

I wish I had read the reviews before purchasing the Gamestick bundle. The game controllers do not connect to the Gamestick, so we are unable to use it. I have had no response from customer service for weeks now. Very disappointing as this was a birthday gift. DO NOT PURCHASE FROM THIS COMPANY!!!

Don’t buy it, it’s a scam! They won’t give you a refund and the product will never arrive.

Wish I had read these reviews first. Product didnt work, company forcing me to make videos of defectiveness and delaying any form of return or refund. DO NOT USE

Around this time last year with the intent of giving nephews a gift when visiting them, I ordered the game stick pack. After a bit of online detective work, I was told that it would be delivered within the week. I waited and waited. Never arrived, after emailing back and forth apparently it was delivered as I asked for proof, It appears that the person who delivered had stolen it. I let them know it was a gift for my nephew who was disappointed that I couldn't give him it. Will not use ever again as they initally denied knowing anything, it was only when I pushed them and mentioned going to the media they did something.

I ended up getting one very similar from Amazon, and yes it was delivered, and works, Moviehub can get stuffed, bunch of scammers

DO NOT BUY!!! Bought a projector and was never delivered. I tried to contact multiple times with no answer.
Temu is more reliable!

Projector is great, HOWEVER, when I purchased my order it stated that a projector screen was included in my purchase but when my order arrived there was no projector screen that was inside it. When I contacted customer service, there was apparently a technical difficulty on the website where it should have never been stated a projector screen was included which in my opinion is a shame as I believe I wasn't the only person this happened to as I ordered during their Black Friday sale. It is a shame because the projector is great, but this "technical difficulty" has put a real downside to this otherwise great purchase.

SCAM SCAM SCAM. DO NOT ORDER OR BUY FROM THIS COMPANY. I ordered 4 products from them totalling over $400 and have not received any correspondence regarding the order. No tracking no nothing. Please do not be fooled. I have notified afterpay about this and have started a dispute. Do not do it.

The product came in the mail completely damaged and broken waist of money won't respond to any emails at all

Product fault. I have been emailing the company and they are refusing to refund me, even though they have a 30-day money back guarantee claim in their website. Total SCAM.

Product faulty doesnt want to return the item