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3,5
19 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Største svindler nogensinde. hold jer væk
d. 2/1 bestilte jeg en pakke og har d. 12/3 stadig ikke modtaget noget, og de kan ikke svare på hvor pakken er.
det eneste svar jeg har fået, er at de vil behandle det senere..
Första beställning tog mer än en månad tills det har kommit fram men den andra beställningen tog bara 5 dagar.
Mycket bra
Bestelle hier seit 8 Monaten 1 mal im Monat.
Die Lieferung dauert meist so 19-22 Tage aber für den Preis nehme ich das gerne in Kauf.
1 Mal ist etwas verrutscht wurde aber nach dem ich den Support(WhatsApp) angeschrieben hatte, sofort mit einer Entschädigung verschickt.
Die bestellung kam nach 40 Tagen an und 6 von 10 vapes waren defekt und ausgelaufen… Nach der Bestellung schreibt der Verkäufer nicht zurück wenn es um die defekte Vapes geht
Min ordre er købt og betalt i December måned, men er endnu ikke ankommet.
Det eneste jeg har modtaget er en mail med en ordrebekræftelse, og et ordrenummer.
Selvom de hævder at have support 24/7, men de er relativt lang tid om at svare.
I've had a great shopping experience on this vape site. The only thing is the website itself can be a bit sluggish sometimes - not sure if it's my connection or the site.
Absolutely amazing e-cigarette! I was honestly surprised by how fast the shipping was. Definitely recommend.
The product works really well, and their support team replies very quickly on weekdays. Just a small note—they don’t appear to offer assistance over the weekend.
This was my third order and everything went smoothly again. I'm becoming a regular customer and plan on ordering again next month.
I feel this has helped me switch from smoking. I've moved to e-cigarettes, which feels like a better choice for me.
The e-cigarette is great quality and so easy to use. The only downside is that customer support seems to be offline on weekends.
I was a bit worried at first, but the customer service was patient and kept me updated with tracking. The package arrived with some slight damage to the box, but the product inside was perfectly fine.
The website has a nice, clean layout that makes it easy to find what I'm looking for, and it loads smoothly too.
Bestilte 11/11 kl 00.13, modtaget 14/11 kl 13.25 Så hurtig leveringstid👌De havde fået 5 stjerner hvis jeg havde modtaget en mail med trackingnummer fra forretningen, det fik jeg ikke og var derfor en smule utryg ved de andre dårlige anmeldelser de har fået. Men overordnet set tilfreds👍
I shopped around a bit for prices and ended up ordering from here. I'm happy with my decision - it's a good product.
Customer service was great. The flavor I wnated was out of stck, but they contacted me to switch and even gave me a free sample. Shipping was a bit slow, though.
Réponse : Shopvaper
Thank you for sharing your experience on Trustpilot. We sincerely apologize for the inconvenience and frustration you encountered, and we sincerely acknowledge the delays, communication gaps, and unresolved issues you raised.
We assure you that our online customer service team has prioritized your case and is actively working to resolve your order issue as quickly as possible. Rest assured, we have immediately taken steps to review the details of your request and are committed to finding a solution—whether it be a full refund or an alternative arrangement—until you are satisfied.
We understand that trust stems from reliable service, and we acknowledge that we fell short of your expectations this time. Rest assured, we have enhanced our communication protocols (including proactive updates during holidays) and inventory management based on your feedback to prevent similar issues in the future.
We sincerely apologize once again for the inconvenience caused by this incident. Thank you for your patience. We are committed to rectifying this error and hope to earn your trust again through improved service in the future.
Sincerely,
Shopvaper.de
Bestilte for 6 uger siden og har intet modtaget fra dem. Og deres kundeservice svarer ikke. Tror sgu det er en svindel butik
Réponse : Shopvaper
Thank you for sharing your experience on Trustpilot. We sincerely apologize for the inconvenience and frustration you encountered, and we sincerely acknowledge the delays, communication gaps, and unresolved issues you raised.
We assure you that our online customer service team has prioritized your case and is actively working to resolve your order issue as quickly as possible. Rest assured, we have immediately taken steps to review the details of your request and are committed to finding a solution—whether it be a full refund or an alternative arrangement—until you are satisfied.
We understand that trust stems from reliable service, and we acknowledge that we fell short of your expectations this time. Rest assured, we have enhanced our communication protocols (including proactive updates during holidays) and inventory management based on your feedback to prevent similar issues in the future.
We sincerely apologize once again for the inconvenience caused by this incident. Thank you for your patience. We are committed to rectifying this error and hope to earn your trust again through improved service in the future.
Sincerely,
Shopvaper.de
Fick en dålig upplevelse.
Väntade 4 veckor efter beställning.
Kontaktade dom, visade sig att dom glömt min order.
Väntade 3 veckor, inget spårningsnr,
Krävde pengarna tillbaka av paypal efter 9 veckor. Och inga vapes. Dom skickade aldrig några. Tack för de.
Dålig kontakt via deras "24/7" whats app.
Kass.. dom borde inte få sälja nånting.
Réponse : Shopvaper
Thank you for sharing your experience on Trustpilot. We sincerely apologize for the inconvenience and frustration you encountered, and we sincerely acknowledge the delays, communication gaps, and unresolved issues you raised.
We assure you that our online customer service team has prioritized your case and is actively working to resolve your order issue as quickly as possible. Rest assured, we have immediately taken steps to review the details of your request and are committed to finding a solution—whether it be a full refund or an alternative arrangement—until you are satisfied.
We understand that trust stems from reliable service, and we acknowledge that we fell short of your expectations this time. Rest assured, we have enhanced our communication protocols (including proactive updates during holidays) and inventory management based on your feedback to prevent similar issues in the future.
We sincerely apologize once again for the inconvenience caused by this incident. Thank you for your patience. We are committed to rectifying this error and hope to earn your trust again through improved service in the future.
Sincerely,
Shopvaper.de
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