ATTENTION CAUTION NON REMBOURSEE
La location en elle même parfait.
Nous avions une villa magnifique, louée au mois d'aout.
Le souci est pour récupérer la caution versée.
Donc il me disent que c'est juste une provision (par carte bancaire) débloquée 2 a 3 mois après. Sauf que ... après confirmation avec ma banque et 6 mois après la caution de 655 € a bien été débitée de mon compte et ce montant n'a jamais été recrédité. Malgrs toutes mes relances je n'ai AUNCUN RETOUR DE LEUR PART, juste la personne chargé de m'ouvrir la maison sur malte me fait des message whatsap.
ATTENTION ...
Réponse : Short Lets Malta
Thanks for taking time to write this review, unfortunately this again a very unfair review and very unfortunate. You booked one of our luxury Villas in Mellieha and as per contract you has a security deposit of Euro 700. We did a pre-authorization on the card for Euro 700 and we never cashed any funds from you credit card account. From that day we received numerous messages and emails asking for the return of the deposit. We repeated the same version that we only charge a pre-authorization. As of late you send us an email where you accused us of using the practice of taking deposits from guests. This is of course not true as we have tens of thousands of reviews and only here on trust pilot this issue is mentioned. We then asked you for the bank statement and you provided us with a bank statement that said Ferrieha Farmhouse, Victoria and a charge of Euro 655. Now our host is called Victoria but the Victoria in your bank statement refers to the location where the transaction happened, the town of Victoria in Gozo. As it turns out you stayed a few days in Victoria, Gozo at Ferrieha Farmhouse which is a B&B. As soon as this was made clear to you, you disappeared not an acknowledgement, nothing. Now we do understand that mistakes can happen, however leaving a false review and then not evening removing it, is not a nice gesture.
Kind Regards