Showcase Avis 

Avoid avoid avoid.

They sent out the wrong item and when I followed up, it turns out they knowingly did so, because the item I ordered wasn’t available so they just sent out any old item and expected me to be okay with it.
Customer service took no responsibility whatsoever even though these transactions take place through them and it takes days to get a response from them.
I wouldn’t recommend at all, when it seems too good to be true, always proceed with caution. Or, in my case, don’t proceed at all.

The staff are of very high calibre and impressed me with the way they conducted themselves on a very hectic sale day.

They were calm, collected, laughed and joked with me, gave me their welcome opinions on the pieces I was picking up, searched for an item I was desperate for, and served me with due attention and care, even though the place was heaving and the customers were very demanding.

Great service, and I would definitely attend many more sales because of the staffs attitude, as that is what makes a customer return more than anything!

Went to see Elvis and and the staff were very helpful. We had a friend cancel at the last minute and tickets were bought with vouchers but the lady that helped me was topnotch and got me my refund, no question asked. Was a cheap night because I'm an insider member and probably saved close to 20-30quid.

I went to showcase.co sample sale where there sold me an item without a belt on a trailmaster coat plus there was a mix with the price one minute it was £90 next they manually changed it to £125 which I find unacceptable because they should of sold it for what it says on the barcode plus they should sold me faulty goods namely a jacket without a belt….all I’m saying take your time and look at what your buying…I definitely will not be going there again not worth the hassle of being missold faulty goods.

The sale was well organised but my biggest bug bear is having to pay an extortionate fee to get in early and would never be able to get my moneys worth out of it.
I much prefer a first come first in line approach or a more affordable early access fee.

I found out about this place by accident. You have to give in your handbag into the cloakroom which I didn’t like. The sale itself was very good with amazing bargains. Unfortunately one of the jackets I bought smells quite strongly of mould. I guess this is buyer beware It’s taken the shine off my visit!

Brilliant experience. Guys all very friendly, well done!

Fantastic experience, very well organised and the staff was amazing.

Amazing quality and great value! Looking forward to the next!

Belstaff Sample Sale.
We have been served by Ady and he was great, a very good customer service.

Slightly late but Bridget was so helpful and lovely during the Self-Portrait sample sale. She assisted in helping source items I needed for myself that I had missed during my shop. A great asset to the team.

Another great sample sale by showcase! Michelle has been wonderful and super helpful and knowledgeable! She has found me the perfect piece that has been made as if just for me. 😄🙏

I just wanted to give some really positive feedback on and thanks to the Showcase staff. Denise and Michelle were just so amazing and helpful at a recent Reiss sale that I went to. I was with my mum and it was very hot and they went out of their way to help her and make her feel comfortable. It is some of the best customer service we have experienced and we were really grateful. Denise and Michelle are a real credit to Showcase and should be treasured:)

Bridget such an amazing sales person
She really helped me.

Went to recent Self Portrait sale here- staff were all very helpful and friendly- special mention to Bridget for going above and beyond.

I was impressed with Bridget's service today. She looked after me and was ready to show me more dresses that I could possibly love.

You are a Star Bridget 🌟🌟 🌟

As a regular client , I placed an order with Showcase early June.
The order was delivered to my home whilst I was out and was returned to sender.
I have regularly contacted Showcase.co to deal with this issue. ( Redeliver or Refund the cost of the order).
At first, they responded hinting that the order had been delivered at my place - as per Royal Mail tracking service ( it wasn't . It was redelivered to their offices and signed for (!))
After I explained to them the situation, my emails just get ignored.
No one responds to them
Literally ghosted.
This is NOT the way to treat your clients !

What a fantastic event organised by a brilliant team! Showcase where there to help from start to finish. Everything at the Neptune warehouse sale was well put together. Picking up my items was fuss free and the team helped in so many ways, even when we thought the items wouldn't fit in the van, we all worked together to come up with a solution. Well orchestrated and executed - thank you for making it a pleasant and exciting experience. Good luck for the next one ;)