Shurgard Self Storage - Bloomsbury Avis 

29
TrustScore 3.5 sur 5

3,5

3-16 Woburn Pl, Bloomsbury, WC1H 0ND London, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Clean and well situated storage unit. Found the size estimator really helpful - though definitely could have sized down, and navigating the facility to find my unit is straightforward and simple.

Noté 5 sur 5 étoiles

Everything along the way from initial enquiry to entering and using the facility was easy, and worked. Very refreshing.

Noté 4 sur 5 étoiles

Everything worked well apart from the fact that we didn't know that there was a maximum height for our van at the facility and we so had to unload the van outside and carry everything down to our spac... Voir plus

Noté 5 sur 5 étoiles

The team at Shurgard in Camden are excellent to work with. Professional, friendly and helpful.


À propos de l'entreprise

  1. 1 des 1 meilleures entreprises de la catégorie Garde-meubles en libre-service
  2. 1 des 1 meilleures entreprises de la catégorie Centre de stockage
  3. 1 des 1 meilleures entreprises de la catégorie Entrepôt

À propos de Shurgard Self Storage - Bloomsbury

Écrit par l'entreprise

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Écrit par l'entreprise

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Coordonnées de contact

  • 3-16 Woburn Pl, Bloomsbury, WC1H 0ND, London, Royaume-Uni

3,5

Moyen

TrustScore 3.5 sur 5

29 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,5

Tous les avis

(29)

7 493 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great company

Excellent website, staff and facilities. Storage all finalised within a couple of hours and access since setting up has been fine. I was called to check on progress after a couple of days which was nice - I had by then noticed mouse catchers around the site but was assured that there have been no problems within storage units. Overall it’s been a great experience so far.

4 octobre 2022
Noté 3 sur 5 étoiles

Be aware of charges Updated

I was with a company called City Space who were excellent with storing my items during covid. About a year in they sold their business to Shurgard. A few months later Shurgard increased their fees which I paid in full and started making plans to move my items out.

In July 2022 I moved my items out of their Bloomsbury storage facility and confirmed with their agent all was concluded. I also received an email from Shurgard on the same day confirming the closure of my account and any outstanding balance will be refunded to me.

Today I received an invoice from Shurgard for more payment. I called their agent who first told me it was a late payment and when I disputed that he sent an email where I got a call back saying I owed them for 5 days of storage.

I categorically disagree with that and an the agent I spoke to smugly told me I would have to deal with head office then. I spent over £2000 making full payment to this company for them to create a £29 bill months after closing my account and confirming there was no more outstanding bills.

I am writing this for others to be cautious with this company as they are not upfront with their mystery charges even when you ask them in person and in writing to verify that your payment is complete. Please get them to clarify any charges in writing at the point you are closing your account to avoid confusion.

28/09/2022: After leaving this review I have been contacted by the branch who have instituted £0 on the account due to the confusion.

27 septembre 2022
Avis spontané
Logo de Shurgard Self Storage - Bloomsbury

Réponse de Shurgard Self Storage - Bloomsbury

Hello, we are sorry to read you don't feel satisfied with our payment conditions. At Shurgard we aim to be as transparent as possible about our payment conditions. We will pass your comments to the Store Manager. Our team remains at your disposal for any additional questions you may have.

Noté 1 sur 5 étoiles

Unsatifactory experience so far

1. I was given incorrect information about the size of the storage unit. I was assured it was 9 ft high and it is less than 6 ft high.
2. There were pools of water in the corridor my storage unit is on, and a pool of water outside my storage unit. Although I immediately reported this, the water is still there several days later.
3. I initially booked a smaller unit, cancelled the booking before the start date and booked a larger unit. I was assured the money I paid for the original booking would be refunded to my bank account within 10 days. It wasn't and Shurgard have told me they will keep the money and not give it back to me until my contract ends!
Unfortunately overall, my experience so far is not positive and I am unlikely to use Shurgard again or recommend it to anyone unless things improve significantly.

26 août 2022
Logo de Shurgard Self Storage - Bloomsbury

Réponse de Shurgard Self Storage - Bloomsbury

Hello, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have.

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