Sierna Avis 

Réponse de Sierna

7 sept. 2026

Hi Elizabeth,

Thank you for sharing your feedback. We’re sorry to hear that the saddle wasn’t suitable for your needs.

However, after checking our records, we couldn’t find any previous conversation with you regarding a return. If you would like to return the saddle, please send us a message with your order number, and our support team will be happy to assist you with the return process.

We’d appreciate the opportunity to help resolve this for you.

Team Sierna

Réponse de Sierna

24 août 2026

Hi Michael,

We’re sorry to hear about your experience. We understand your frustration, and we’d like the opportunity to review everything properly and work toward a resolution.

We’ll be sending you an email shortly so we can go through the details with you directly. In the meantime, could you please share your order number with us so we can locate your order and look into this further?

We hope to resolve this matter as quickly as possible.

Best regards,
Team Isola

Réponse de Sierna

10 août 2026

Hi Nick,

Thank you for taking the time to share such detailed feedback. We're glad to hear that our team was quick to respond and that the Sport+ has provided you with a more comfortable riding experience and a secure, non-slip surface.

We understand your concern regarding the return shipping costs. We offered the discounted Sport+ replacement as an alternative to returning the Comfort+, which we hoped would be a more convenient and cost-effective solution for you.

We're also sorry to hear about the condition of the bracket rails. We take product quality seriously, and we'd be happy to look into this for you. Please reach out to our support team with a photo of the rails, and we'll be glad to assist.

We appreciate your feedback and hope you continue to enjoy your rides with the Sport+.

Best regards,
Team Sierna

Réponse de Sierna

28 juil. 2026

Hi Stephen,

We're sorry to hear that you're disappointed with your experience.

After reviewing our correspondence, we can see that you had already agreed to the refund option we offered, and we're committed to honoring that resolution.

We also understand that saddle comfort is highly personal. While many of our customers find this model comfortable, we recognize that the right fit can vary from rider to rider. That's why we suggested an alternative saddle at a discounted price—not to avoid helping, but because we believed a different model might better suit your needs based on your feedback.

Our intention has always been to provide the best possible solution, whether through a replacement, an alternative model, or a refund in line with our agreement. If there's anything still outstanding, please reply to our latest email, and we'll be happy to assist you further.

Kind regards,
The Sierna Team

Réponse de Sierna

21 juil. 2026

Hi Marcus,

Thank you so much for your kind review! We're delighted to hear that your saddle arrived quickly and that our support team was able to answer your question promptly.

We truly appreciate you taking the time to share your experience. If you ever need any further assistance, we're always here to help.

Enjoy your new saddle, and happy riding! 🚴

Best regards,
Team Sierna

Réponse de Sierna

21 juil. 2026

Hi David,

We're sorry to hear that you feel this way.

We've already reached out to you via email and are still willing to work with you to find a resolution. At this stage, we're simply waiting for your response so we can move the process forward.

Please reply to our latest email at your earliest convenience, and we'll be happy to assist you in resolving this matter as quickly as possible.

Best regards,
Sierna - Customer Support Team

Réponse de Sierna

21 juil. 2026

Hi John,

Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your Sport Saddle and that it's keeping you comfortable during your July riding challenge. Riding at least 10 miles a day is an amazing goal, and we're glad our saddle could be part of that journey.

We're also pleased that Camille was able to quickly clarify your question about the seatpost bracket. Your kind words about both the product and our customer service truly mean a lot to us.

Thank you for choosing us, and we wish you the very best with the rest of your challenge. Happy riding! 🚴

Best regards,
Team Sierna