Sif Jakobs Jewellery Avis 

Smukke smykker og hurtig levering. Fin orientering hvis tingene skal byttes. Har handlet der flere gange og det er ikke sidste.

Smukke store og farverige creoler, som jeg er meget glad for.

Jeg får altid god oplevelser, når jeg jeg modtager mine gave til tiden. Hurtig og super service.

Vanvittig smukke smykker 😍

Bestilte en halskæde over tlf. En god og meget dygtig medarbejdere vejledte mig i købet.
Stor service angående rådgivning og vejledning i at få størst glæde af smykket. En oplevelse udover det normale. Blev leveret i smuk indpakning. Det den lovede tid.

Fantastisk

Super smukke og holdbare smykker og fin levering

Nemt at bestille og hurtig levering.
Fin og perfekt ring .

Smukke øreringe, præcis som billede og beskrivelse på webside.

God service. Fin gaveindpakning

Altid hurtig levering , flot æske og en fin ring , men desværre river de små sten i tøjet , håber de bare skal slides lidt 🧐🤞🤭

Sif Jacobs smykker er de mest spændende de fås i forgyldt eller sølv med eller uden sten stenene er hvide eller farvede der er 3 forskellige størrelser de har en spændende og anderledes udformning og alt det kan kvinder lide.

Let at bestille og hurtigt levering. Super flotte smykker.

De smukkeste smykker, fantastisk kvalitet. Hurtig levering, nem returnering. Alt fantastisk. Min kæreste har bestilt mange smykker derfra efterhånden og hver og en er bare perfekt

Stor hjælpsomhed ifb med mulig forsvunden pakke tak

Great quality and delivery service

super hurtig levering og meget flot indgravering, meget tilfreds med varen.

Very poor quality and terrible customer service.

As part of my wife’s Christmas present I bought some Sif Jakobs jewellery, a delicate tennis bracket and some earnings to match. The first bracket had a kink in it, that was exchanged at Fenwicks no problem, the second bracket had a very lose clasp and didn’t feel secure on my wife’s wrist at all so I had to take that back as well. Fenwicks didn’t have another in stock so I opted for a refund and decided to buy directly from the Sif Jakobs website.
First of all their website was about as responsive as a dead snail, unable to add items into my shopping cart and also, once I had managed to do that, unable to delete items from the cart or alter quantities.
So I gave up and decided to email customer services, explain my frustrations and try purchase a replacement.
The response I got was incredibly curt, lacked any empathy or sincerity. They didn’t even apologise for either the poor quality clasp or my experience on their web site. They were incredibly dismissive. I would have just bought the replacement and moved on but the bracelet I wanted was twice the price on their site, and even after explaining all the above they made no attempt to resolve the situation. Basically they said “the price is the price. And yes, of course we’re sorry”. To me, that reads in a very sarcastic manner.
The jewellery is pretty but it’s not good quality and they a clearly a company that doesn’t value its customers.

Edit - in reply to their reply. They seem fixated on the price issue, not the customer experience, 2 faulty bracelets and unable to make a transaction on their website. I would have thought, given those experiences, that something would have been offered (there certainly wasn’t any apology until I asked for one, no empathy & very dismissive), as a compromise, but literally nothing.
If any of my team at work handled customer issues like this, then they would be retrained.