Lizzie spent time listening to my requirements and then explained everything fully from the start right through to me collecting my bike, even ensuring all the modifications were completed for me befo... Voir plus
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Great bike shop , great website ! Probably the best bike website around here ! From the moment I ordered the bike and put a deposit down to the correspondence by email and phone was top notch and pur... Voir plus
Ordered a pair of shoes online to collect in store, received email confirmation they were ready. Arrived at the Wilmslow store, to be greeted by a young guy who was pleasant and extremely helpful,... Voir plus
Quite simply the best bike shop I’ve ever used! They always respond to queries promptly, goods are delivered on time and the staff are consummate professionals with good product knowledge.
À propos de l'entreprise
Écrit par l'entreprise
We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.
About Sigma Sports
Écrit par l'entreprise
- Easy Returns!
- Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
- Free UK Delivery!
- We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
- Save £25 Off Your First Order
- New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
- 0% Finance
- Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
- Worldwide Delivery
- Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
- Shop on the Sigma Sports app!
- Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.
Coordonnées de contact
27 Water Lane, SK9 5AB, Wilmslow, England, Royaume-Uni
- 01625 365223
4,7
Excellent
66 avis
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Poor customer experience.
We ordered 2 bikes, only to be told 2 weeks later that one of the bikes wasn't available from Trek, so we had to cancel the order and search for the same bike which we found £600 cheaper elsewhere. When I came to collect my bike there were slight scratches on the paint work. The bike wasn't correctly handed over, the tyres weren't holding thier pressure and the travel on the brakes is excessive. I phoned the shop and explained this and they offered to rectify, however we live 90 miles away..I have now booked the bike into a local Trek dealership to rectify. I also think the 10% deposit for my partner is trek helmet was not taken off the final invoice, however due the complications of cancelling her bike order we couldn't confirm this with the shop before we left. In conclusion not a good experience..
23 mai 2026
Réponse de Sigma Sports - Wilmslow
Hi Ian,
Thank you for taking the time to speak with me directly about your experience. I appreciated the opportunity to discuss your concerns personally, and I’m aware that we’ve already started to address a number of the issues you raised.
I’m genuinely sorry that your experience with us fell below the standards we expect to deliver at Sigma Sports Wilmslow.
Regarding the cosmetic issue you mentioned, my understanding is that the marks on the frame were not scratches caused through use or handling, but imperfections within the paint finish itself. These were highlighted during the handover process, and a replacement bike was offered by the sales colleague assisting you at the time. However, I understand that you did not wish to pursue this option.
In relation to the tyre pressure, the bike was supplied with a tubeless setup. As discussed on our call, I believe the loss of pressure was likely due to the tyres being newly set up tubeless and the sealant still settling within the system, which can occasionally result in some pressure loss during the initial period of use.
Separately, you raised concerns regarding the amount of brake lever travel. Whilst the team offered to inspect and rectify this in-store, it was recognised that returning to us was not practical given the distance involved. As agreed, we are covering the costs associated with having this work completed by your local Trek retailer.
The helmet deposit has also now been refunded following our review of the order.
In relation to your partner’s bike, I completely understand the frustration and disappointment caused by the cancellation of the order. Having reviewed the circumstances, we recognise that we could have managed this process better. Whilst there were supplier availability issues that were not entirely within our control, I recognise that your experience was with Sigma Sports and ultimately it was our responsibility to manage the order and communication effectively. For that, I apologise for the inconvenience this caused.
I would also note that, as a courtesy, both bikes were brought into our fitting room prior to collection for sizing checks and setup adjustments to help ensure they were fitted appropriately for both riders.
Thank you again for taking the time to speak with me. Whilst I understand your disappointment, I hope the actions we have taken demonstrate our commitment to resolving the concerns raised and delivering the level of service our customers expect.
Kind regards,
Hugo (Wilmslow Store Manager)
Always a pleasure
21 mai 2026
I placed my order from the Netherlands…
I placed my order from the Netherlands and within 4 for day's it was in my home. Everything went very efficiënt so both thumbs up!!
Thank you !!
20 mai 2026
Great friendly store with plenty of…
Great friendly store with plenty of stock.
Go in for bits and end up spending more than planned. All good 😊
22 mai 2026
Avis spontané
Hugo and Leon were very knowledgeable…
Hugo and Leon were very knowledgeable very professional and incredibly helpful, despite a few glitches, they went above and beyond excellent customer service thank you
15 mai 2026
We recently purchased 2 bikes from…
We recently purchased 2 bikes from Sigma sports in Wilmslow, very helpful when picking up the bikes, they set the bikes up for us and also adjusted them to our liking.
11 mai 2026
The staff are lovely and helpful
The staff are lovely and helpful. It’s a well presented shop that is well stocked
17 mai 2026
Avis spontané
Great shop
Great shop, both online and in store. Recommend, great staff and great customer service.
11 mai 2026
Excellent
Excellent, personal service by this branch. Particular mention to Hugo who did my bike fit, talked through options, arranged for the build and collection with utmost care an attention.
10 mai 2026
Outstanding service from Leon and the…
Outstanding service from Leon and the team at Wilmslow. Thorough, clear and informative. Thank you!
14 mai 2026
Avis spontané
Fast and reliable
9 mai 2026
New saddle collected from Wilmslow store. Excellent experience.
I ordered a new saddle and decided to collect from the Wilmslow store as it's not far from me and wanted a look around the shop.
The item was ready to collect next day and there was no issues collecting. All went smoothly and I liked that I didn't have to pay before I collected like you do with some shops.
The Wilmslow shop is nice too although all the clothing etc. that was out on display was very expensive. Would be nice to see some other "value for money" offerings on the shelf as they are available online.
Overall very happy.
7 mai 2026
Love the shop and the stock you carry..
6 mai 2026
Avis spontané
Great service and personal touch
Good price, service and easy to collect. I had a problem with getting the power pedals to work but nipping into the Wilmslow store to get them sorted was great. I had three people all trying to get them to work which they did of course, my error in not reading the instructions properly!
2 mai 2026
Great staff…
Great experience due to staff being really knowledgable and making sure I was satisfied with my purchases
27 avril 2026
Great service
Bobby was really helpful and patient. The bike was set up perfectly. A great experience.
25 avril 2026
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