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Lisez les avis des autres

Noté 5 sur 5 étoiles

Nice and straightforward to set up. It took a bit of moving the outdoor aerial around at first to get the five bars, but after a bit of trial and error and a quick chat with their support team, we got... Voir plus

Noté 5 sur 5 étoiles

Ordered a booster through signal hero boosters, however the order got delayed in shipping and I did not receive it until a day after a deadline i needed to have the product installed by. I do not b... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Setting up the Signal hero ultra 1000 felt like a bit of a mission at first! Looking at all the bits in the box was slightly confusing, but once I looked at the manual, the setup started to make sense... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Company does not fulfill a refund. Promised by Diana (the customer support specialist) after reminders never refunded, even when promised it would be sorted last week. This has carried on since... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équipements de télécommunications

Écrit par l'entreprise

Signal Hero Products & Services. Signal Hero has been helping people improve their mobile signal since 2010. With thousands of signal issues solved across the UK and worldwide, we’ve got the expertise to handle any setup—whether it’s for a small home or a large building. Our solutions are designed to keep you connected, indoors and out. Whether you’re a homeowner looking for consistent coverage in every room, or a business seeking reliable communication across all your facilities, Signal Hero offers custom solutions to meet your needs. We begin with a detailed signal analysis tailored to your location and structure, ensuring you get the optimal coverage and installation plan for seamless connectivity. Tailored Solutions for Specific Needs From marine signal boosters for boats and caravans to rugged outdoor solutions, our products are crafted to provide strong, dependable signals wherever you are—even on the move. For those seeking mobile signal strength in vehicles or remote outdoor areas, we have solutions designed specifically to keep you connected in the most challenging environments. Collaborations with Industry Experts Signal Hero is actively seeking partnerships with professionals in electrical, cabling, telecommunications, and network solutions. By joining forces, we can deliver even more comprehensive service and support to our clients, combining our expertise to create seamless, integrated communication systems. Signal Hero is dedicated to providing unparalleled support and reliable service. Whether through home, business, or specialty solutions, we’re here to help keep you connected, wherever you are.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

98 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 5 sur 5 étoiles

It was simple to install and works a…

It was simple to install and works a treat, I could hardly get a bar of single in the house, with this I get 4 bars (My Samsung only has 4 bars.) it works that well my neighbour gets 4 bars on their phones as well!!!
Just a piece of advice, I purchased the Pro mobile booster voice and 4G LTE, and the cable connections/fitting that are fixed to the cables are 20mm diameter, I drilled 25mm holes through my brick walls!

28 août 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thanks for sharing your experience Tim :)

Noté 4 sur 5 étoiles

Good product

The delivery was very slow hence 4 star. Other wise the booster is working well after we moved the two antennas 15 metres apart (this could be made more important early in the instructions).
I now get 4G inside without using WiFi.
My wife now gets 4G instead of just 2G if she was lucky, which has made her calls more reliable.
Harry C

14 septembre 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thank you for your honest feedback, Harry! We’re continuously working to improve our delivery times. Occasionally, we need to carefully review each order, which can extend the processing time. We appreciate your understanding!

Noté 4 sur 5 étoiles

4g Booster

Technical support from George is excellent.
I recommend checking the location of your cell towers and what bands are transmitted. The initial 4g booster I purchased (the popular one £359) wasn't suitable. George recommended a model from Australia operating on 700/1800 frequency that worked. One star off for longish delivery times.

18 août 2024
Avis spontané
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Réponse de Signal Hero Boosters

hanks for your feedback, Gerald! We’ll work hard to improve our delivery time!

Noté 5 sur 5 étoiles

Getting a signal up in the bog

The company responded to my queries about how to get a signal booster working up in the bog, and probably did about as much as they could without helicoptering up to County Clare.

2 août 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thank you Frank!

Noté 5 sur 5 étoiles

Signal Booster installation in the Lake District

I purchased the signal booster to improve my Vodafone phone performance at my caravan in Cumbria. Installing the unit was straight forward but fine tune, to obtain the best performance was a little tricky but the technical support was excellent. They even produced a video to explain how to adjust the signal gain.
Very satisfied with the product and would recommend Signal Hero for their dedicated technical support.

25 juin 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thank you David!

Noté 5 sur 5 étoiles

Great Service

George did everything possible to help, expediting the arrival of the equipment and being available to help resolve issues with signal strength. After deciding the available signal strength was too weak to be boosted with the equipment I had ordered, I was offered a more powerful alternative. When I decided not to go ahead and returned the equipment I received a prompt refund.
Couldn’t fault the service.

29 juillet 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thank you :)

Noté 5 sur 5 étoiles

Good support and a quality product

Signal hero provided support and recommendations throughout. When I ordered the booster they advised me of delay and kept in touch.
I received the signal booster last week. It was well packaged and came with all cables, fittings and instructions. A local TV aerial company (K B aerials) fitted the external aerial, and the booster is now set up and running. Before in the cellar we had no signal and could not make or receive calls, now I have a strong signal on O2 and 3 is also improved (the masts were different directions so not ideal). We can make phone calls, good quality, Many thanks!

29 juillet 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thanks Steve!

Noté 4 sur 5 étoiles

Mobile Booster 3G & 4G – 600 sqm

Delivery time was a bit long, but it was worth the wait. The system was easy to install and it works perfectly! I am finally able to speak to people on a normal voice call inside my studio again, which is wonderful!

11 juillet 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thank you Melanie!

Noté 5 sur 5 étoiles

Great personal service

The website is easy to use.
Resources to make a product choice are good for someone not knowing the tech very well.
Provide a personal check of your needs, to ensure you get the correct device.
Communication was prompt and clear, another product from the one I chose was recommended to improve my results, after looking at cell tower details in the area I was travelling.
I will add another review after using the cellular booster in Ernest.

30 juin 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thank you Wayne!

Noté 3 sur 5 étoiles

Does it work... just about! - Disappointed with performance

I live an area that is challenged for mobile signal - I can get 1 bar occasionally on the 2nd floor (that's 3rd floor in US speak), and I needed a mobile signal for a Smart electric meter and Smart EV charger, both 4G signal connected, at the ground level in front of the house, to enable an economic EV charging tariff.

On 21st May I ordered what appeared to be the right answer (a dual band unit), and after the survey, was told I needed a more expensive model. I paid the extra, even though the unit didn't appear in the online catalogue, so had no technical specs (I'm an electronics engineer by academic training). When questioned, it was clear that the suggested more expensive unit was only single band. The required dual-band model was another cost. Signal Hero offered to upgrade me as long as I reviewed, so here we are.

The unit came (from China - I had thought I was dealing with UK, or European sales) and after taking my money I was told they were having 'supply issues', so instead of the 5-day delivery, mine took much longer - it didn't start out from China until 7th June, arriving here some 10 days later.

It arrived as just a box of pieces, with **NO INSTRUCTIONS** and no identifying labels of relevance on connectors (remember this unit is not on their website) or its LEDs (this unit has no display, unlike the one I specified)... but there was some instruction from the online website for other units.

However, what Signal Hero don't tell you is:
i) How to find best antenna alignment (to point at mobile cell tower) - **critical** for best signal.
ii) Best placement for indoor repeater antenna.
iii) That cables come pre-assembled with HUGE connectors, so if you have to go from outside to inside (as suggested), or between floors inside for the indoor antenna, you need to drill a HUGE hole to pass it through. 3 stories up this is not a 15 minute task, and routing it to minimise decorative damage, again non-trivial.
iv) That the unit runs HOT - its uncomfortable to touch hot (probably in excess of 60C case temperature) so needs to be well ventilated.

I have learned, by intuition, rather than instruction:
a) that one of the LEDs represents the received signal, and its intensity is a reflection of strength (one for each of the 2 bands in my case)...
b) that the second LED (for each band) indicates outgoing traffic (by flashing)

However, its impossible to see the indicators (on the unit) while attempting to align the outdoor antenna.

The 5 bar guarantee?... not even close. Aftyer installation I get 1 bar by the meter cabinet... which is **just** enough... largely down to judicious placement of the indoor antenna, which compromises signal elsewhere in the property. So, in my case, even with the signal booster, voice calls are not really possible anywhere, for that I have to still rely on WiFi calling. I can achieve some mobile data transfer though .. at a few (sometimes 10) kbps up and down!

Text is now possible.. but smart meter software updates (over 4G - well lets just say its taken 4 weeks for Octopus to get an update to my meter to allow it to connect, including 2 of those with my new installed signal booster.

So, well done Signal Hero for providing me with an off-catalogue (presumably more expensive) product that does do the minimum job... but overall not impressed with signal levels versus the claims.

Nowhere do I get 3 bars of signal even standing under the indoor antenna, let alone 5 bars.

The 15minutes installation time... must only apply if you are connecting all the equipment together in the same room!

After a WHOLE DAY of installation my house now looks like swiss cheese, and no matter how much tweaking of the (inaccessible) external antenna I try, I can't improve the resulting signal.

Signal Hero really need to build in some method of antenna alignment that can be used while installing the outdoor antenna.

They also need to be honest about delivery times and installation effort, given that my installation must be closer to the norm, as that's what they recommend.

I recognise that connector to cable mating is a vital signal attenuation area, but drilling holes in a house necessitates smaller connectors, both in terms of time and decorative damage.

I'm also unhappy with a non-weatherproof connector (requiring additional user supplied weatherproofing) being used to connect the external antenna to the external antenna cable, and the flying lead on the external antenna being too short for a drip loop forcing rain to be running toward the connector for at least some part of the exposed cable.

14 juin 2024
Avis spontané
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Réponse de Signal Hero Boosters

We spoke to Stuart on the phone and addressed all his concerns. Here are the answers, which are also available on the website.

We supply from China and Europe being a UK company. The product origin is Chinese, as with all other big and small name brands in the signal-boosting industry, which is based in China.

We definitely focus on quality and do not sell any low-range products. The specific signal-boosting device supplied to Stuart was from our professional series, which is even used in government properties in the UK and has solved thousands of signal problems. Some customers who left Trustpilot reviews are using the exact same device.

The reason it lacks instructions is because this product is used by our installer company in 90% of cases, and only sometimes we offer it to consumers on the website. Delivery takes longer for this product as we have a processing time to test it and ensure it will work under extremely weak signal conditions.

Stuart confirmed that it solved the problem, not completely, but there is a noticeable difference. We informed Stuart that even though he is a professional engineer, he might not have complete information about the product, and we are definitely open to solving the problem. We agreed to proceed with troubleshooting.

Signal Hero is committed to addressing all customer concerns and solving problems.

Noté 5 sur 5 étoiles

SIGNAL BOOSTER

Hi, I eventually installed my mobile phone signal booster. i did have trouble identifying a 2nd black cord. I still don't know what it is. But my booster is working very well, thank you.
Regards Garth.

18 juin 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thanks for your feedback Garth

Noté 5 sur 5 étoiles

5* Service and Product! Very happy!

I am really happy with the service and product! The signal booster is very easy to set up, the Signal Hero team are incredibly helpful if you have any questions and have provided exceptional service! Very happy and I would thoroughly recommend them! Big thank you and I am happy to 5 Bars of signal in my home! :)

20 juin 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thank you so much Kieran!!!

Noté 5 sur 5 étoiles

I didn't hold out much hope......

I didn't hold out much hope to be honest.
I live in a wooded valley and can't get 3 (Three) in the house, and struggle to get one bar outside!

Enter 'Signal Hero' I found them after a Google search and after I saw all the positive reviews, thought I would give them a go.

Suffice to say I now have 8mbps indoors!

Sounds paltry I know, but I can do everything I need to do, stream iplayer and Netflix in HD, watch YouTube etc etc.

For the last two years I've been putting up with less than 1mbps down the phoneline!

I am very rural and at the end of a copper line shared by several other properties.

I thought Signal Hero was quite expensive, but if it worked, then I would be happy.

I had peace of mind that if I didn't get the results I needed, then I could return for a full refund within 30 days.

P.S. Unique to my situation, I mounted the outdoor receiver to a 3m pole attached to the chimney on the roof for best results. 👍

18 juin 2024
Avis spontané
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Réponse de Signal Hero Boosters

Hi Chris,

We really appreciate your honest feedback. We strive to deliver the right product fit for every customer. Your input is invaluable in helping us meet this goal.

Thank you for taking the time to share your thoughts!

Noté 5 sur 5 étoiles

Always available by phone and responded…

Always available by phone and responded via email in a timely manner. Product supplied was easy to install and worked perfectly.

5 juin 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thanks for sharing your experience Dale!

Noté 5 sur 5 étoiles

Signal hero are great

Signal hero are great. Booster works fantastically need a replacement power aupply super responsive.

2 mai 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thanks for honest feedback Mathew!

Noté 5 sur 5 étoiles

600Sqm Cell Booster 3G 4G All networks

After waiting a little long for tracking on the parcel I contacted Customer support and George came to my rescue. Not only did he update me on why the parcel was delayed but on a daily basis kept me updated until the parcel arrived. Quality of the product is good and seems to do what it advertised it could do. Maybe a small crit is if your old school a printed manual would really be a nice touch . All in all I cannot fault Signal Booster service or product.
Also remember to measure and order the correct length Coaxial Cables or you might be sitting in the ceiling rather upset with yourself. :)

4 juin 2024
Avis spontané
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Réponse de Signal Hero Boosters

Dear Donovan,

Thanks for sharing your experience and honest remarks. You are right our professional series product is missing a manual, but we are going to fix it.

Noté 5 sur 5 étoiles

Great equipment, great customer service

Great customer service although equipment was not in-store in UK but in China, so delivery was delayed for 1 week.
Equipment first-class and worked immediately, restoring a five-bar signal within my house.

3 juin 2024
Avis spontané
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Réponse de Signal Hero Boosters

Thank you so much!

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