Cooks Cast Stone Avis 

Exceptional customer service and quality products.

We purchased Sandstone Regency Pier Caps and Classical Coping Stones, and we were extremely pleased with both the product and service provided. The items were packaged exceptionally well and arrived in perfect condition with no damage at all.

Sean was always available to answer any questions, both before and after delivery. When I contacted him regarding aftercare, he was very helpful, knowledgeable, and happy to assist. Throughout the process, he was polite, professional, and provided excellent customer service.

I would highly recommend Sean and the company to anyone looking for quality products backed by outstanding support.

I had given this a five star rating on Trust pilot but I'm reducing it to four here because upon further inspection there is some slight damage around the base of one of the stones. I don't think this happened in transit because it was packed very well. A good product overall.

Not living on the mainland, this company went above and beyond to provide a sterling service, and guaranteed delivery. I would highly recommend them, and would definitely purchase from them again.

I am baffled by the rave reviews for customer service. I wrote to Sean on May 5th and again 10 days later asking for a sample which he had promised to deal with 'next day'. Nothing has been received.

2nd purchase. Goods arrived in pristine condition. Company great to deal with. Will use again & again...

Absolutely delighted with our Border Terrier sculpture.Received within 10 days of placing order.Excellent service all round. Thank you!

We wanted pier caps for our front garden wall however, the colour on their website was not the right colour. So with Sean's assistance and expertise he and his team were able to make them to the required colour. Product and delivery were both fantastic. Communication was great. Nothing was ever too much. We are very happy overall and would highly recommend Cooks Cast Stone.

Absolutely first rate customer service - Sean was brilliant throughout and adapted plinth perfectly to suit my specific requirements. Item was very carefully packaged up. Would recommend 100%

We’re currently deep into a 12-month house build and I completely missed ordering the window cills — with the builders already offsite, it could have been a real disaster. I ended up taking all the measurements myself (with very little idea what I was doing!) and was pretty stressed trying to sort it quickly.

After some panicked searching, I came across Signature, and I’m so glad I did. Sean was outstanding from start to finish — incredibly responsive, knowledgeable, and genuinely helpful throughout.

Where other companies were quoting 7–12 week lead times, Sean managed to deliver everything in just 10 days, which honestly saved the situation.

A true expert with excellent communication and guidance. I wouldn’t hesitate to recommend.

Pleased with the planters very good service and helpful staff we’d recomend

Delivered in the time scale, very well packaged. Beautiful product looks lovely in our garden.

The sundial plinth is a good quality product but 100mm shorter than advertised. The plinth shown in the photo is 520mm not 620mm high. I would not have bought it if I had known.

Good service and product.

They were exactly as described..and are now beautifully in place and being enjoyed to the full.

The sundial is lovely, just right for our garden. Delivery took several days longer than expected, so it arrived after the birthday for which it was a present. The recipient is very pleased with it, now that it's here! It would have been helpful to know that it arrives in several pieces, rather than a whole.

I had to cancel my order due to logistics, Sean was very understanding and agreed to a full refund immediately which I received 3 days later.
A very professional outfit putting customers first.

Easy to do business with. Excellent product

The quality of all the parts is superb so I am really pleased with Balustrading,
I'm not happy though with the delivery as I asked them to hold onto the order until I needed it and they agreed but they just sent it out anyway.
This is the company I'm complaining about not the courier.

Liked the product and was able to speak to a person - Sean - who was very helpful.