Silk Wave Avis 169

Well what can I say disappointed is not the word and I wish I'd read the reviews BEFORE I wasted my money. Ordered item 6 weeks ago and to date nothing received. However I have been inundated with emails about how fantastic the Silkwave curler is and tutorials for which having the curler would actually help. I've sent emails to customer services and at the moment it's radio silence.

I am fuming because I haven’t received mine and the only way you can contact is via email and I’m not getting a response. It’s been 2 months. I just want my money back, but I do t think it’s going to happen. They should not be allowed to trade.

***EDIT I contacted Klarna, whom I paid through, to inform them that this company was not fulfilling orders, and have since been refunded my money, this is maybe worth a try for any one else affected.

I am another customer whose order has not arrived. Emailed a few times and was asked to be patient, now they are just ignoring my emails. Do not buy from this company. 5 weeks from order date, no working tracking number, no order, no reply.

I ordered Silkwave curler on 23rd Jan this year , it hasn’t arrived . I contacted customer service on their website who replied I had cancelled this item and they had refunded. I did not cancel the the order and my refund of £42.98 is still not showing in my bank account and getting no replies to my complaints of this from Silkwave customer service and tel no is not recognised? Any advise welcome Mrs Griffin

this product is not fit for purpose and is absolute trash. Do silk wave realise they are selling products which do not keep the charge, and this was a present for my daughter's birthday which she cannot use now. Offered a replacement which was cancelled saying they're sold out absolutely appalling. I am going to claim back through chargeback via my bank.

DO NOT BUY FROM THIS COMPANY. ORDERED 6TH JANUARY. STILL NO DELIVERY, TRACKING NUMBER NO USE. I wouldn’t have bought it had I known it comes from China! Nothing on their website tells you this, they are advertising as a London UK company. Total rubbish. By email they told me when it arrives if I don’t want it refuse delivery and I’ll get a refund once it gets back to them! It’s not here yet!!! Absolute joke. Buy from somewhere else. AVOID!

Ordered a product absolutely weeks ago... obviously never arrived as with MANY other duped customers!
Emailed the company on many occasions, not a single response. Tracking number provided is also fake and is not recognised. Total scam company... AVOID OR LOSE YOUR MONEY!!

Appalling customer care was sent an email saying order cancelled at my request and refund issued never received product or refund no answer to emails and contact number unobtainable DO NOT ORDER zero stars

I wouldn't give any stars if it was am option. Ordered mine on 29th Dec. Dispatched on the 31st and then nothing. Phone number on their page is incorrect. Emails not being answered! Gutted. Hope I can get my money back I paid via Klarna.

Avoid at all costs!!!!!! Ordered an item which should have been delivered 2 weeks ago, still no sign of it and absolutely no help from their customer service!

Would give it 0! My daughter ordered one for Christmas but I looked through the reviews and suggested she cancel it within ten minutes of ordering. They said it was too late to cancel the order on 12th December although it wasn’t dispatched until 15th. No sign of the thing! Tracking is fake and not coming up under any courier or on their Ali express courier… all a load of nonsense! Not worth the grief! Strongly suggest you don’t use them at all.

Most delivery’s in 7 days… absolute rubbish, I had no idea this product had to come from China, ordered on 30th November for a birthday on 16 th December… it arrived today the 20th December, too late… I sent 3 emails chasing delivery, each time advising needed for birthday and if not going to be here to please be honest and refund to allow me to purchase a different brand… all ignored

Battery died shortly after one use will not charge at all
Ignored by the company, contact number is automated so you can't speak to anyone
Complete waste of time and money

I’ve had my device for 6 months, however only used it less than 10 times as I don’t curl my hair often. Battery life was really bad from the beginning but after roughly 10 uses it would only last enough to make one curl before dying despite being properly charged. After some back and forth with their customer advisors, them saying they can’t do anything as I’ve had it for too long, they finally agreed to issue a replacement. That was over two weeks ago and I only just realised the replacement is coming straight from China instead from the UK, and it’s not even here yet. If I wanted to order it on AliExpress I would have done that at a fraction of the price. I have now emailed asking for a refund as I believe I was missold a product believing it will be a better quality than the ones available on eBay and AliExpress due to their fancy logo and a higher price, however it’s clearly a scam.

To be honest if I could have I would give 0 stars!!! This machine is dangerous and rubbish it caught my hair in the machine I had to cut it to get it out !!! They customer service I quote “”” said am so sorry to hear about the issue you have with your Silkwave Hair Curler. This is definitely not the kind of experience we want you to have with our product and I'm more than happy to resolve this with you.

If you haven't done the following steps below, may I please request that you try these and let us know if this helps fix the issue:
1. Initial charging of the hair curler is at least 6 hours.
2. Make sure the charging cable is connected to its correct port (smallest port).
3. Make sure you don’t put too much hair into the barrel at a time.

Please also check Manual attached.

If after doing these the unit is still not functioning properly, please send us a quick video (<20 MB) showing the issue.
Seriously ???
Don’t buy

Ordered a Silkwave, never received. Tried to contact customer support by emails, no replies. Tried the contact number but just recorded messages saying to email.

AVOID!!!!!!

I was bought this product just under a year ago as a gift. I have literally used it four times and it will not hold a charge even though I have charged it for 6 hours. I have contacted them directly and as the product is now a year old they aren't interested. Basically they are stating not to expect a yer out of this product. Shocking customer service and I would not recommend this product to anyone.

Stopped working after 7 months. Only use it 3 times a week. Contacted customer service and they said nothing can be done as I've had it too long. Rubbish. Hardly been used really.

Purchased in March 2022, really pleased with it at first. Now it won’t hold charge. Disappointed as expected it to last longer than 8 months. Won’t re-purchase.

My silkwave does not hold charge. Literally 10 mins and it went to 2 bars, yet it was fully charged. It was not in the maximum heat setting.

I have emailed customer services twice and not heard back from them. Very disappointing as not cheap to buy, please advise me??