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Lisez les avis des autres

Noté 5 sur 5 étoiles

These are my go to guys for Japanese One Piece. I’ve had nothing but great experiences when opening product from this store. I’m confident that they do not ‘map’ cases like some local card shops clear... Voir plus

Noté 5 sur 5 étoiles

Always wary of new places but was happy to find this place was trustworthy! Ordered a Chinese Eeveelution Binder Box and it arrived within 2 days without issue! Item was in perfect condition and this... Voir plus

Noté 1 sur 5 étoiles

Placed an order on the 3rd of July for 2 booster boxes and some sleeves. It arrived on the 11th due to a technical issue which was understood. However booster box was missing and I emailed them to... Voir plus

Noté 5 sur 5 étoiles

I have been to Silvermine's store a couple of times and have bought a few items online previously, and I have thoroughly enjoyed my experience - the staff is extremely friendly and sociable, and the p... Voir plus

À propos de l'entreprise

  1. Magasin de cartes de collection

Écrit par l'entreprise

We are located in Birmingham, specialized in sealed Japanese Pokemon, Weiss Schwarz and One-Piece trading card products.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

101 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,1

Tous les avis

(101)

15 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Worst company I ever seen

Worst company I ever seen, I ordered 6 stellar miracle booster boxes for the release dates, I just received 4 booster boxes so I run out so quickly, leaving customers without open more packs, I spoke with them and for the inconvenience they were going to put together with the 2 booster boxes left some extra things on it. And then they didn’t put any extra stuff for the inconvenience in the box. AVOID at all cost, do not recommend ❌⛔️

26 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

TERRIBLE service

I ordered some products from here 2 weeks ago, and they sent an email saying that 'My order is on the way' on the same day of ordering. 2 weeks later and it still says the royal mail are yet to receive the package. Appalling service considering they're based in the UK, and should not take this long to arrive. I emailed them over a week ago and not heard anything back. Some of the worst service I have ever experienced with TCG products.

25 juillet 2024
Avis spontané
Logo de Silvermine

Réponse de Silvermine

Hello there,

We sincerely apologize for the inconvenience caused by the delay in your recent order. We understand how frustrating this must be and deeply regret any inconvenience this may have caused.

To rectify the situation, we have processed a full refund for your order. The refunded amount should reflect in your account within the next few business days, depending on your bank's processing times.

As a token of our appreciation for your patience and understanding, we would like to offer you store credits worth £5 for use on any future purchase with us. This credit will be automatically applied to your account and can be used at your convenience.

We value your business and are committed to providing you with the best service possible. If you have any further questions or need assistance, please do not hesitate to contact us at admin@silvermine.app

Once again, we apologize for any inconvenience this may have caused and thank you for your understanding.

Noté 5 sur 5 étoiles

Fantastic Experience

Shipping was really quick and came packaged nicely. Only ordered one booster box of Raging Surf and got the Groudon AR and Rika SAR, so safe to say these guys aren't ripping open boxes and weighing stuff! I'm gonna be addicted to ripping Japanese packs and have already ordered from here again and will be using them in the future.

23 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

no communication!

Have sent multiple emails and multiple calls to this company including leaving voice messages! no reply to any of it ! the order i originally made shows up differently after purchase! in my confirmation email! i NEED IT CHANGED BUT NO ONE WILL ANSWER! (avoid!) also its been a week and even thought its the wrong order i still haven't even received the wrong one let alone anything at all

1 juillet 2024
Avis spontané
Logo de Silvermine

Réponse de Silvermine

Hello there

We do not have any direct line for order enquiry! Please send us your order details to sales@silvermine.app we are happy to make this right for you!(Plus small gifts as well)

I.e. Please try using different email address this time as normally we respond all emails within 48 hours.

Noté 3 sur 5 étoiles

Communication Iusses

Review updated - My original view was that potentially this was a scam site due to no response to emails or whatsapp messages until i suddenly got a tracking notification 3 days later and a response to this orginal review.

Upgraded to 3 stars as items have arrived safe and sound but other than a comment on here there was still a lack of communication, on top of that i got a random refund the following day for one of the booster boxes i ordered with no explanation and my original order still showed 3 booster boxes being sent out from that original order.

Unfortunately you lost me a customer completely now given no communication i might have to pay a slightly higher price elsewhere but at least i know when ordering if i have any questions other companies seem to be quick to answer.

My suggestion and recommendation to you is to ensure that you have a way of communicating to your buyers, especially if there is going to be delays and even more if your cancelling part of an order thats been placed.

If there are issues on shipping delays because something is happening like a warehouse move then communicate that on your site, not everyone uses social media like facebook or instergram i cam across your site on Google when researching prices.

24 juin 2024
Avis spontané
Logo de Silvermine

Réponse de Silvermine

Hello there,

Both of your orders (from 24th June 2024 & 25th June 2024) are ready to be picked up tomorrow, we are currently having a longer processing time comparing to our normal shipping schedule. And we have just realized both of your email has fallen into junk box ( and we have permanently suspended our company Whatsapp) . Sorry for not getting back to you earlier.

P.S. All reviews here are genuine ;)

Noté 5 sur 5 étoiles

Fantastic UK Card seller!

Fantastic UK Card seller!
I normally only buy from Japan but Silvermine had good prices so I decided to go with them. It was much more practical and I didn’t have to pay for shipping.
Received my item on the day of its release! Well packaged, thanks.

25 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Really impressed!

I've made several orders of Japanese Pokemon booster boxes and each time the boxes arrive quickly, with great packaging in mint condition. The prices are the best I've found in the UK, and free shipping. Best place for Japanese/Chinese Pokemon boxes in my opinion! Keep it up guys!

14 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

I have made a number of orders now and…

I have made a number of orders now and I have been extremely happy every time. Each item is always packaged with care and well protected, it's my go too for Japanese and Chinese pokemon cards and also has the best prices

23 avril 2024
Noté 5 sur 5 étoiles

I have used this company a few times…

I have used this company a few times now. i had a small issue with my latest order, Not their fault in any way but the customer service and understanding shown by Simon was phenomenal. Very fair and reasonable company to deal with. Thankyou

20 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Always happy

Bought from them a couple of times now, amazing as always. Safe and secure packaging and quick deliveries!!!

4 mars 2024
Noté 5 sur 5 étoiles

Great!

Great products as described, very quick delivery - always happy ordering from here!

5 février 2024
Noté 5 sur 5 étoiles

Amazing!

Fast delivery and came well packaged!
5 stars! Just ordered another wild forces booster box hoping to pull the SR and AR gengars I need

8 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing

Amazing company, I got great cards and they came in less than 3 days. I absolutely recommend. They were also a lot cheaper than anywhere else in the uk and because I got free delivery. I never review anything but this was so amazing I had to :)

25 janvier 2024

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