Silverstreetlondon Avis 

185
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Really nice leather laptop bag. Good quality and very quick delivery with only a small charge for postage.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Arrived ahead of schedule and product is really comfortable and well made. Well packaged for shipping too.

L'entreprise a répondu

Noté 5 sur 5 étoiles

What you are doing well is providing a high quality awesome product. Im purchasing these boots as a belated father day gift for my dad becauae i have these boots just in size 9. My dad is really envio... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Bought Smithfield suede slippers for my husband for xmas. They are already coming apart, and looking really scruffy and the soles leave black marks. Very disappointed, thought they would be a qual... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de chaussures

Écrit par l'entreprise

A splendid collection of leather shoes, boots, wallets, wash bags and bags blending tradition and modernity. Designed in Leicester, Britain's footwear manufacturing hub.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

185 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 18 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(185)

56 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Misleading descriptions and bad soles

Description in one of the shoes pairs I bought was misleading. The main material is not leather, is a very low quality plastic derivative that looks a bit lose even new without a single wearing. Also in these, the sole is too big, in the promotional pictures the proportion between the sole and the shoe, matches better (maybe the pictures are in dark tones to soften the contrast of the excess size)
The same pair came with an imperfection in the stitching of the sole to the soe, in the back of one of the shoes.

In both pairs, the soles are very cheap looking and is not enough griping texture or design patterns on them.
The brown leather ones are indeed leather...it feel like it, but the design is a bit boring and the low quality sole takes the life out of them.

The shoes are a cheap looking ones, you can get same looking shoes without branding coming from cheap labour markets in Asia for 20 to 30 pounds in any street shoes shop

Maybe to justify the brand, apart of the online marketing and the insistence on costumers for doing a review on your pairs, can be improving the design of the soles, for example..... you can still buying cheap shoes in the asian cheap mega factories but printing a fancy good quality sole beautiful stitched to the cheap leather shoe and do it and sale in here. UK made and fancy.
Anyway facilitating the returning and refunding process is also a good point, you doing that part well.

Not feeling great about the sending of emails asking for a reviewing, like said before. Four or five emails and I didn't were the shoes yet.
More attention to details and less in online bots and automated promotion hooks, please.
Thank you.

6 juillet 2025
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Products were dispatched and delivered with no issues. It’s useful to note that I was kept informed at every point, from transaction to dispatch and eventual delivery.

28 juin 2025
Noté 5 sur 5 étoiles

Looks as in picture

Amazing compartment.bought this for my dad. He loved it. It has a pocket inside which is lovely. Very good material and the design just brilliant.as I expected it. Very quick delivery. Thank you

27 avril 2025
Noté 5 sur 5 étoiles

Great service

Quick delivery, nice shoe, great fit.
Very happy with my purchase

6 avril 2025
Logo de Silverstreetlondon

Réponse de Silverstreetlondon

Thank you for the great review! We're so pleased to hear you're happy with the shoes and the quick delivery. Enjoy your new pair, and we hope to see you again soon! 😊👞

Noté 5 sur 5 étoiles

Very good quality boots and fast…

Very good quality boots and fast delivery, thank you….

27 mars 2025
Logo de Silverstreetlondon

Réponse de Silverstreetlondon

Thank you for your great feedback! We're so pleased you’re happy with the quality of the boots and the speedy delivery. Enjoy wearing them!

Noté 5 sur 5 étoiles

I was very pleased with the service.

I was very pleased with the service.
Got my item well on time.
Highly recommended.

20 mars 2025
Logo de Silverstreetlondon

Réponse de Silverstreetlondon

Thank you so much for your kind words! We're really glad to hear that your item arrived on time and that you were pleased with the service. Your recommendation means a lot to us!

Noté 5 sur 5 étoiles

Great deliver and boots as good as…

Great delivery and boots as good as expected. Thanks 😁

23 mars 2025
Logo de Silverstreetlondon

Réponse de Silverstreetlondon

Thank you for your kind review! 😊 We're delighted to hear that you were happy with the delivery and that the boots met your expectations. If you ever need anything else, we're here to help. Enjoy your new boots! 👞✨

Noté 5 sur 5 étoiles

Good pricing

Good pricing
Arrived on time

16 mars 2025
Logo de Silverstreetlondon

Réponse de Silverstreetlondon

Thank you for your review! We're glad you found our pricing fair and that your order arrived on time. We appreciate your support and look forward to serving you again! 😊👞

Noté 1 sur 5 étoiles

Poor quality slippers

Bought Smithfield suede slippers for my husband for xmas. They are already coming apart, and looking really scruffy and the soles leave black marks. Very disappointed, thought they would be a quality product. Did write to customer service but no response.

Their reply:
We’re sorry to hear about the issue with your Smithfield slippers. Unfortunately, as the purchase was made on 23/11/24, this is well beyond our 30-day warranty period. Additionally, we no longer sell on John Lewis, so we are unable to provide a replacement, even if we wanted to.

1 mars 2025
Avis spontané
Logo de Silverstreetlondon

Réponse de Silverstreetlondon

We're very sorry to hear about your experience with the Smithfield suede slippers. This is certainly not the quality we aim to provide. We sincerely apologize if your message was missed—we always strive to respond promptly. Please reach out to us again at info@silverstreetlondon.co.uk so we can assist you further and find a resolution. We appreciate your feedback and would love the opportunity to make things right.

Noté 4 sur 5 étoiles

Fab product, delivery quick, customer support lacking

Boots ordered are great, comfy and excellent value too. Delivery was quick and convenient.

Only reason 1 star missing was I signed up for their newsletter to receive the advertised 10% first order and this did not apply to my order. I reached out to them straight away and have not heard back from them which is a shame.

28 février 2025
Logo de Silverstreetlondon

Réponse de Silverstreetlondon

Thank you for your kind feedback! We're thrilled to hear you love the boots and that your delivery experience was smooth. We sincerely apologize for the issue with the 10% discount and the lack of response from our team. This is certainly not the experience we strive for. Please reach out again at info@silverstreetlondon.co.uk, and we'll make sure to resolve this for you as quickly as possible. We appreciate your understanding and value your support!

Noté 1 sur 5 étoiles

Shoes were shockingly narrow

The shoes that were on sell didn't fit at all, I'm now skeptical when companies have huge sale on items.
The size I ordered are typical and should have fit, but these shoes were super narrow, I'm shocked at whoever designed them.

1 février 2025
Avis spontané
Logo de Silverstreetlondon

Réponse de Silverstreetlondon

We're really sorry to hear that the shoes didn't fit as expected. We understand how frustrating it can be when sizing doesn't match up, especially when you’re excited about a great deal. Please reach out to us at info@silverstreetlondon.co.uk so we can assist you with a return or exchange. Your feedback is valuable, and we’ll make sure to pass it along to our design team to help improve our products.

Noté 3 sur 5 étoiles

Washbag fabulous however logo was too…

Washbag fabulous however logo was too prominent on the wash bag.. would have preferred to be logo less

6 février 2025
Logo de Silverstreetlondon

Réponse de Silverstreetlondon

Thank you for your review! We're glad to hear you love the washbag. We appreciate your feedback regarding the logo and will certainly take it into consideration for future designs. If you have any other thoughts or questions, please don’t hesitate to reach out to us at info@silverstreetlondon.co.uk. We value your input!

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