Very poor quality and customer service is non existent. Do not go anywhere near this shop
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Horrible Service- FRAUD Do NOT BUY reporting to BBB and disputing with bank! Purchased item Feb 2022 they kept telling me it was delayed, never arrived as of May. Requested a refund and now they emai... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Simisienna is an athleisure brand for the fun and funky.
Coordonnées de contact
Newark, New Jersey, Etats-Unis
- serenity@simisienna.com
- simisienna.com
1,5
Mauvais
65 avis
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Great designs, poor service and quality
I ordered one outfit in an additional shirt from Simi Sienna. While the designs are absolutely beautiful, the fabric selection could be better for athleisure clothing. Also the outfit I ordered was black-and-white however the white of the pants was not from the same fabric batch as the jacket. This led to the pants being a more yellow or natural white versus the very clean white of the jacket. I also had a hole in the pocket of the jacket. For the most part stitching and quality of workmanship is decent, but I am disappointed in the overall quality of the garments, as they should have had more stretch and more cotton content being athleisure wear.
In addition, the shipping process was confusing and unclear on when I should expect my order. Logistics should be predictable for customers. Shipping took far too long and it did not ship until I contacted them about my order.
I love the designs, but I will not be purchasing again. The poor service and lack of quality of the garments for the prices is not acceptable. $150 for an out with a hole in it and mismatched coloring? No thank you.
1 mai 2021
Avis spontané
Réponse de Simisienna
Hi Karon,
Thanks so much for bringing this to our attention, I'm terribly sorry that you had a poor experience when shopping with us.
Our printed Simisienna items are all made to order, which means that in some rare cases the items ordered in a set my in fact come from different batches of fabric. While that is definitely not our intention, we would like for our customers to be 100% satisfied with their purchases, which is why we have a simple and comprehensive returns policy which allows you to return any items that you are unhappy with within 30 days of delivery.
Please consider sending your items in for an exchange free of charge at our returns center and we can exchange your items here: https://simisienna.returnscenter.com/
As our printed Simisienna athleisure wear is strictly made to order, our orders take 5 - 10 working days to process before shipping out, although it's most common to see orders ship out within less than 5 days. You can then easily keep track of your order status on the tracking link or reach out to our Customer Happiness Team at serenity@simisienna.com for order status updates.
I understand that your experience was less than ideal, and for that I am truly sorry. We are more than happy to process an exchange for you to ensure that you experience the high quality style and comfort that we are always striving for, so please reach out to our team and we would be happy to assist.
Your feedback is much appreciated, thank you for taking the time to let us know about your experience and rest assured that we will do our level best to ensure that you experience the best of us going forward.
With gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Love My African Print Work Out Set
I purchased a workout set (top and pants). I was worried as this was my first purchase, but everything was so top-notch. Shipping was quick, great product and quality, super unique and well made! The label is printed into the fabric so it won't bother you - such a cool detail and there is a hidden pocket in the back of the pants for small items you may want to carry. Will definitely be purchasing again!!
17 mars 2021
Réponse de Simisienna
Hi Asa,
We're so glad that you are happy with your outfit! Hopefully this will help you enjoy your workouts just that much more ❤. Our design team is also really excited to hear that you love their work, so we'll keep doing out best to bring you unique and comfortable fashion.
Thanks so much for your positive feedback, we really appreciate you.
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
I couldn't be more pleased with my…
I couldn't be more pleased with my purchase! Great fit and quality. True to size.
17 mars 2021
Réponse de Simisienna
Hi Amanda.
We're so excited to hear that you are loving your purchase! We do our best to make sure that our items are excellent quality and unique too, so when we hear that our customers are loving it we get motivated to be even better.
Thanks so much for your support. We really appreciate it here at Simisienna.
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Réponse de Simisienna
Hey there.
We absolutely love that you love your outfit! We're excited about redefining athleisure wear and it's customers like you who really make this vision possible, so thank you so much for your support ❤.
We really appreciate you and trust we will keep doing our best to become better and better.
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
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