I recently changed from a Yale Keyfree lock and needed a clean way to patch the leftover holes without replacing the entire door. These repair plates from Simpled were exactly what I was looking for.... Voir plus
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Lisez les avis des autres
Minor issue with outside door handle, spoke with Simpled, rectified immediately with replacement handle sent out next day. Always found this company very helpful.
Purchased a door lock for my new door. Love everything about it, the options for entry and the ease of installation. Product developed a fault after 6 months but I have to say the after sales service... Voir plus
We have had our Simpled door locks for 18 months. A contractor broke the inside handle to our rental property. One call to Simpled tech support and a new door handle was dispatched under warranty. It... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Coordonnées de contact
85 Great Portland Street, W1W 7LT, London, Royaume-Uni
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4,6
Excellent
360 avis
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Perfect
Bought this amazing smart lock last year. Unfortunately, there was an issue recently and I had cause to contact customer services.
Sara, responded incredibly quickly, resolved the problem very efficiently and a new part was dispatched the next day.
Absolute 5 star service
Thank you
14 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your wonderful review! We're so glad to hear that Sara provided you with quick and efficient service to resolve your issue. Your satisfaction is our top priority, and we appreciate your kind words about our customer service. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Simpled!
Amazing products with great customer service to match
Absolutely great product which I've fallen in love with, not sure how I've lasted this long without a smart lock. Customer service were great in answering all of my queries and responded the same day.
If you buy any smart product this year, make sure it's a lock from Simpled!
19 août 2024
Avis spontané
Réponse de simpled.uk
Thank you so much for your enthusiastic review! We’re thrilled to hear that you love your smart lock and that our customer service team was able to assist you promptly. Your recommendation means the world to us! If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy the convenience of your new lock!
Superb after sales services
Superb after sales services, prompt and efficient. Highly recommended. 👍🏼
5 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your fantastic review! We're delighted to hear that you had a superb experience with our after-sales service. Your recommendation means a lot to us, and we’re always here to assist you whenever you need. Thanks for choosing Simpled! 👍🏼
Ordering went great and pleased with the price and the lock, but...
Ordering went great and pleased with the price and the lock, but communications between ordering and delivery could improve, ie dispatch notice, tracking etc.
Also, the Live Chat is useless and no human will reply. Same goes for the online contact form, never got a reply
15 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your feedback. We're glad to hear you were pleased with the ordering process and the lock itself. We apologize for the communication issues you experienced regarding dispatch notifications and tracking. Your insights are valuable, and we’re actively working to improve our communication methods. We're also sorry to hear about your experience with our Live Chat and online contact form; we’ll be looking into that as well. If you need any assistance in the future, please feel free to reach out directly, and we’ll ensure you receive the help you need. Thank you for bringing this to our attention!
These smart locks are amazing
These smart locks are amazing.
i have 2 autistic children that are escape artists and cause havoc in rooms they shouldn’t be in. these smart locks are a game changer and let me have complete control over which rooms are entered.
the service is also fantastic. very reccomended.
19 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for sharing your experience! We're so glad to hear that our smart locks have made a positive difference for you and your family. It’s wonderful to know that they provide you with the control you need for safety and peace of mind. We appreciate your kind words about our service, and we’re always here to help. Thank you for your recommendation!
Great looking product
Great looking product, easy set up with the app.
Customer service was second to none, breath of fresh air to actually get to speak to a human, problems sorted in no time at all.
15 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your wonderful review! We're thrilled to hear that you found our product great-looking and easy to set up. Our customer service team is always here to help, and we're glad you had a positive experience speaking with them. Your feedback is greatly appreciated, and we’re here for you whenever you need assistance. Enjoy your new lock!
Good products, and great service
I purchased my lock from Simpled around 9 months ago, and was impressed with the product itself which worked really efficiently, but particularly with the support I received in dealing with one or two issues I encountered during installation.
Roll forward to a few weeks ago, and unfortunately part of the lock started to work loose. On letting the company know they've worked with me to resolve this issue, including supplying a full replacement unit when a spare part was unable to be sourced. Really impressed, and would recommend.
16 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for sharing your experience! We’re glad to hear that you found our lock efficient and that our support team could assist you during installation. It’s our priority to ensure our customers are satisfied, so we appreciate your understanding when it came to the issue you encountered. Your recommendation means a lot to us, and we’re here to help anytime you need assistance in the future. Enjoy your lock!
I have 11 x Simpled smartlocks
I have 11 x Simpled smartlocks, integrated with the gateway & Remotelock online system.
Amazing product quality, great customer service. Very impressed.
16 août 2024
Avis spontané
Réponse de simpled.uk
Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your Simpled smart locks and the integration with our gateway and Remotelock online system. It’s great to know that you’re impressed with the product quality and our customer service. If you ever have any questions or need assistance, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Superb service when lock broke after 18 months
So, the true measure of product support always comes in how they respond when something goes wrong. Last week my smart lock broke after 18 months perfect use and would no longer lock. I called their support Monday morning, call was answered almost straight away and immediately owned. I provided a video of the issue and they arranged for a replacement lock to be sent out for next day delivery and which promptly arrived yesterday! Doesn't get better than that!
12 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your fantastic review! We’re thrilled to hear that our support team was able to respond so quickly and effectively when you encountered an issue with your smart lock. It's great to know that the replacement process was smooth and that you received your new lock promptly. Your satisfaction is our top priority, and we truly appreciate your recognition of our customer service. If you need anything else in the future, please don’t hesitate to reach out. Thank you for choosing Simpled!
Excellent human contact with sales and support and simple to configure in app.
Looked at quite a few options for a smart lock on multilock composite front door. Simpled were only supplier I could reliably contact and get to speak to someone who was knowledgeable about their product.
Although it is sold as 'DIY' the 'Retrofit any door in 5 mins' is a touch optimistic on composite (GRP, steel and wood) doors, I used a local locksmith, who had no problems fitting the mechanical side of the install. Once registered with TTLock the setup was straightforward, also fitted a door sensor and WiFi gateway. App is on iPad and Samsung phone, works fine on both. Fingerprint setup easy, only thing to note is that passcodes default to 8 digits and you cannot edit the length in the app until been used once to unlock.
In summary, product is as described, really good to have fobs and emergency keys included.
16 juillet 2024
Avis spontané
Réponse de simpled.uk
Thank you for your detailed review! We’re glad to hear that you found our customer support helpful and knowledgeable when looking for a smart lock for your composite front door.
We appreciate your insights on the installation process and your experience with the TTLock app, as well as your feedback on the passcode settings. Your feedback is invaluable and helps us improve our instructions for future customers.
It’s great to know you’re enjoying the additional features like the fobs and emergency keys. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Simpled!
Réponse de simpled.uk
Thank you for your kind words! We’re thrilled to hear that you’re enjoying our products and that our support team has made a positive impression. Your satisfaction is our priority, and we’re here to help whenever you need assistance. Thanks for choosing Simpled!
Excellent customer experience
Excellent customer experience. Wonderful products
9 juillet 2024
Avis spontané
Réponse de simpled.uk
Thank you so much for your positive feedback! We're delighted to hear that you had an excellent customer experience and that you’re enjoying our products. Your satisfaction means the world to us! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Thanks for choosing Simpled!
Great products at a great price and if…
Great products at a great price and if things don’t work, they provide great support. What’s not to like? Top company 👍
8 juillet 2024
Avis spontané
Réponse de simpled.uk
Thank you for your wonderful review! We’re thrilled to hear that you’re happy with our products and the support we provide. Your satisfaction is our top priority, and it’s great to know that you feel confident in our service. We truly appreciate your support and kind words. If you ever need assistance or have any questions, don’t hesitate to reach out. Thanks for choosing Simpled! 👍
Simpled double slimline multi point door lock.
Fitted the slime line double sided lock today. This will probably require you to have a little DiY confidence, however there are loads of online instruction videos available.
I had a couple of questions and contacted customer support. Steve couldn’t have been more helpful and my query was speedily dealt with.
I did buy the double lock which Locks from inside as well. Please note this means adding both locks in the app. This is simple, however not highlighted in the instructions.
As for the lock it is excellent and works very well. The set up within the app is very quick and easy and you will be up and running in no time.
Very happy with Simpled and look forward to watching the company develop. Nice to see a UK company providing such quality.
2 juillet 2024
Avis spontané
Réponse de simpled.uk
Thank you for your fantastic review! We’re thrilled to hear that you successfully fitted the slimline double-sided lock and that you found our online instruction videos helpful. It’s great to know that Steve from customer support was able to assist you with your questions promptly.
We appreciate your feedback about the app setup and will ensure we highlight the need to add both locks in the instructions for future customers. We're glad to hear that the lock is working excellently for you and that the app setup was quick and easy.
Thank you for supporting a UK company! We look forward to continuing to provide you with quality products and service. If you have any more questions or need assistance, feel free to reach out.
excellent support
Had some issues with trying to get a slimline lock installed in a 80mm depth door - it wasn’t clear when buying from Amazon that it exceeded the spec. Luckily there is an extended screw kit you can buy for £10 to fix that.
I had to drill an extra hole to allow the Comms and power cable to pass through the door - and in the process managed to break the connector.
This is why they get 5 stars from me. I contacted support, explained what happened and after some attempts to repair, they promptly sent a new lock to replace the broken one. It arrived next day.
Really excellent service - i had bought two locks, and after putting in the first one with my problems, the second one went in in 10 mins.
21 juin 2024
Avis spontané
Réponse de simpled.uk
Thank you for your detailed and positive review! We’re glad to hear that, despite the initial challenges with the installation, you found a solution with the extended screw kit and that your experience with our support team was so positive. It’s great to know that we could quickly provide a replacement for the broken connector. We appreciate your patience and understanding, and we’re thrilled to hear that the second lock went in smoothly! If you ever need assistance again, don’t hesitate to reach out. Thank you for choosing Simpled!
Had the lock for over a year now
Had the lock for over a year now, works great! We just use fingerprints (but you can use fobs or passcodes easily too)
Hub works great so get notified when family members unlock the door.
Handle was wobbly this week but now sorted - had to dismantle and tighten with allan key
18 juin 2024
Avis spontané
Réponse de simpled.uk
Thank you for your great review! We're thrilled to hear that your lock has been working well for over a year and that you’re enjoying the convenience of using fingerprints. It’s also fantastic that the hub keeps you notified when family members unlock the door! We appreciate your resourcefulness in addressing the wobbly handle by tightening it with an Allen key—sometimes a little maintenance goes a long way. If you have any questions or need further assistance, feel free to reach out. Thank you for choosing Simpled!
Simply outstanding product
Having an autistic child whom loves to escape, I can truly say the double sided smart lock is an outstanding product. I feel safe in the knowledge my child is securely protected along with my property. Installation was a breeze really ( youtube ) and customer service is just top notch.
14 juin 2024
Avis spontané
Réponse de simpled.uk
Thank you for your heartfelt review! We’re so glad to hear that our double-sided smart lock has provided you with peace of mind and security for your child and your home. It’s wonderful to know that the installation was straightforward for you, and we appreciate your kind words about our customer service. Your safety and satisfaction are our top priorities, and we're here for you if you need any further assistance. Thank you for choosing Simpled!
All in all, an excellent product
All in all, an excellent product. Installation was fairly easy, although drilling a hole for the battery wire in my nice new door was a bit nerve-racking (not hard, just scary)! Customer support, although I needed only a little, was very good. I have had it for a couple of months now and it performs well.
10 juin 2024
Avis spontané
Réponse de simpled.uk
Thank you for your positive review! We're thrilled to hear that you found our product excellent and that the installation was fairly easy for you, even if drilling that hole was a bit nerve-racking! It’s great to know that our customer support met your needs and that the lock has been performing well for you over the past couple of months. If you have any questions or need assistance in the future, feel free to reach out. Thank you for choosing Simpled!
I purchased a Simpled SF smart lock…
I purchased a Simpled SF smart lock which became faulty. I contacted Customer Services who talked me through want could have gone wrong. Being unable to solve the problem immediately sent a replacement part which cured the problem. Customer Service above and beyond. Highly recommend the Company and their Locks.
1 juin 2024
Avis spontané
Réponse de simpled.uk
Thank you for your wonderful review! We’re so glad to hear that our customer service team was able to assist you effectively with your Simpled SF smart lock and that the replacement part resolved the issue. Your recommendation means a lot to us! We strive to go above and beyond for our customers, and it's great to know that we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing Simpled!
Great Product and very helpful customer support. 👍
We've purchased 3 Simpled door locks now, they are well built and we are very happy with them. We did have to contact them separately to request a VAT invoice as these are not sent out automatically.
We had an issue with one of our orders going missing. I understand that this was outside of Simpled's control and down to the delivery company used, these things happen. When I raised this with support they were very helpful and arranged for a replacement to be shipped out straight away which arrived within a couple of days. Great service.
29 mai 2024
Avis spontané
Réponse de simpled.uk
Thank you for your fantastic review! We’re delighted to hear that you’re happy with your Simpled door locks and that you found them well built. We appreciate your understanding regarding the VAT invoice and the delivery issue. It’s great to know that our support team was able to assist you promptly and arrange for a replacement. Your satisfaction is our priority, and we’re always here to help. Thank you for choosing Simpled, and we look forward to serving you again!
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