SIMPLE Mobile Avis 

Couldnt be a worse company to deal with, DONT go with them, took my money, countless calls over 5 days. DO NOT TRUST THEM! They lie and dont do a thing.

Company is trash. Can't port my number out. When I cancelled, they just replaced my number with a random number to try and keep billing me for the ACP voucher. But they still held my original number hostage. At first I gave the wrong zip code to T-mobile. Then it was the account number which was supposed to be the imei. Then they said it was not that but a different account number. Everything they say is a lie. They make up crap on the spot. Hang up on you constantly. In 29 years of having a bank account I have only ever reversed charges 2 times. Both times were this trash company.

Where to start?? This review for the DATA WIFI ONLY *** 1) NEVER EVER AUTO RENEW - it NEVER works and it will auto charge even before your gig balance is gone. Told the balance rolls over and my card wont get charge until the full gigs are used then the next day told the exact opposite by a "supervisor" 2) Best way to connect is to buy a card - only available in 1 store by me, 1 hour round trip for 1 card. 3) CRAPPY BEYOND CRAPPY customer service who can't seem to "fix" anything. Don't get me wrong, they are "nice" but service they're not - no one can seem to fix anything or be "allowed" to fix anything or access anything and there are "ZERO SUPERVISORS" YOU CAN SPEAK WITH AT ANYTIME. 4) if you want to change your password, good luck 5) if you need to access your account online to read your balance - good luck. Basically, pray PRAY you can utilize this if you've already bought it. I'll be3 buying something else and this will be my backup.

Slow data brightness drops calls drop store ignoring complaints bad charging with worst phone ever

Bought the $25 unlimited 30 day plan, total with fees was actually $33.76 which was not that big of an issue but my credit card was charged that amount 4 times as 4 separate purchases in the space of one minute.
I called customer service, a call center in India, to get the extra 3 charges removed and was treated extremely poorly. The person who took the call said it was impossible for that to happen, called me a scammer and hung up on me. Now I can only hope that my bank can get the charges refunded which may take up to 120 days.
Total rip off company.

Don’t do it! Simple is the exact opposite of what it is. Auto pay never worked. Ask for a supervisor for any reason you will the associate trying to be a supervisor, you’ll never get to a supervisor, thus you’ll do what most do, say screw this and leave.

Horrible customer service

Very bad service. Takes forever to transfer number to another company. If you use simple mobile be ready to lose your number when you get another company. They just make it impossible.

Look at these reviews! Still in business. Leave the service in MASS, go to Verizon or T-MOBILE prepaid. Con

The worst no contract phone company. I do not recommend. There's plenty of no contract phone companies. Please do your research and avoid this company at all costs!

Really bad customer Service including the managers 0 percent satisfaction

I bought this no-contract Simple Mobile hotspot 12/2022 during an ice storm that knocked out the internet for 1week. It was activated at Best Buy and worked very well. When the power came back on and I had regular internet through X-finity the hotspot was put in storage. This April 2024 I tried to renew the no-contract plan with Simple Mobile and their technical support team stated that the SIM card expired and that I would require a new SIM card. No one at Best Buy (Geek Squad) ever heard of a SIM card expiring. But further inquiries revealed that the carrier was responsible for deactivating the SIM card. One can only purchase the special SIM card (Bring your own tablet) from some Dollar General stores and some WalMarts, and simple mobile.com. I had no success at these stores and could not wait for SIM card delivery from simple mobile. I gave up on the challenge and walked over to Verizon and purchased their hotspot. The phone tech support for simple mobile was from India and although friendly the English language was difficult to understand with a heavy accent. Verizon offered face-to-face customer service and exceeded my expectations. This is one of those times that having personal interaction with the vendor is more helpful. The simple mobile hotspot was thrown in the trash.

Won’t let me transfer number, so many different account numbers and sim numbers and IMEIs and passcodes that are wrong (even though they’re google encrypted key codes). They ruined my recent AT&T iPhone purchase. -1000000 stars if I could

All of what I have read here is 100% true.

You guys left out how every time you have to call customer service about anything you have to produce your imei number, or serial number for the device. You better have kept all of the original packaging or you're screwed.

Terrible customer service. Terrible internet speeds. And call center staff who dont know how to do anything but talk.

Simple Mobile customer service and BILLING system, is one of the WORST Customer Services I have EVER encountered !

They keep billing me for a Free ACP Affordability Life line program that I am signed up for. And their system keeps Billing me for the free ACP Life Line program, that is Free.

I have to talk to and get Transfered to at least 3 different customer service agents, before I can get ANYONE to even figure the problem out.

And then they won't Refund me the FULL amount that they billed me for my FREE phone line program !

And the Simple Mobile customer service agents, are from some FOREIGN country; so it is very Difficult to understand what they are saying.

And the Simple Mobile customer service agents, are like talking to ROBOTS ! They keep repeating the same thing Over and Over again ! Simple Mobile customer service agents, are so ANNOYING to talk too !

I am telling you, that Simple Mobile is one of the WORST phone companies around !!!

Purchased a BYOP kit and $30 30 day package as I have to be stateside for a month for business. As I know my phone works on the Verizon network, I purchased the 'Verizon Compatible' one. When I couldn't get it to activate online, I tried the chat and was told that I needed to use the "SIM B" in the package that only came with one SIM. Christy kept telling me that I should just call to get it take care of, despite the fact I told her multiple times I didn't have a stateside number yet. Hoping I can return this junk tomorrow and waste more time getting a whole new set from someone else.

Simple mobile is the worst. Their connection is so bad and customer service is so terrible. Did subscription with them and couldn't even load a photo, couldn't watch a video on my phone either. After being patient with their endless unsuccessful troubleshooting, I asked for a refund and they refused and instead went ahead to deduct more money from my card. Don't waste ur money and time on them. Worst service ever 😑 Wish I could give a 0 star.

If I could possibly give simple mobile a negative one star -1, I would. Their service is absolute garbage, not only their phone service, but their customer service. And their rewards program is a scam.

I've had simple mobile for quit a few years now and the reception gets worse and worse as time goes on. Now I can't get service in my own place in the suburbs. Constantly am losing service all the time.

Staff is not trained to handle tech issues very good terrible in fact... Other country service can't communicate well enough and always talk over you just like the Indian scammer sound (ironic?). Either stay da heck away!