Sixpenny Avis 

Ordered a lshaped sectional day after thanksgiving to obtain the sale offered at the time. Spoke with a rep called Gabriel. Call was recorded but they dont tell you that. A lot of lack of communication lets just say occured in the process thru the first and second phone call. Time frame was set up for delivery that worked. Next thing i know i got email they had cancelled my order!! I am very disappointed in the manner in which i was treated

Really disappointed. The quality is honestly better at ikea. The whole thing just felt cheaply made and did not seem like it will last. Tailoring of the linen cover was a let down and immediately the whole thing looked frumpy and ill fitting.

I have waited years to order something from them and was sad that this was the experience. When I mentioned it to customer service they did not even address the concerns - maybe this is normal for them? Now that I’m trying to make a return their dispatch service is not able to reach out in their estimated time…

Warning to others! Do not buy this couch. I saved up for a year for a sixpenny sofa , I’m a single mother living on one income so this sofa was a really big splurge for me.
The fabric has came apart in multiple areas in under 6 months. All we do is sit on it, nothing that would cause the fabric to fall apart. I’ve actually cried over this sofa multiple times. Everytime I go in my living room I'm reminded I splurged and spent a stupid amount of money on this disaster of a sofa. Several of the cushions are completely ruined. I have no idea what to do, and can’t afford another sofa right now. Customer service refuses to do anything. They just gaslight me, and insinuate I must of done something for the fabric to tear. They won't even replace the cover for me, or give me a discount to help to purchase a new one. Meanwhile I see them giving away sofas on IG and Tik Tok to Instagram influencers. So disappointing. I’ve never wrote a bad review for something, and tried to give them the benefit of the doubt first by talking to customer service.

I requested sample swatches, to gauge which fabric I'd like my custom piece to be made with. Without any cause, my swatch order was cancelled. Reason listed was "irregular activity". For... requesting the fabric samples THEY provided? For their provided price of free? (I have and am fully willing to pay for shipping, pay per swatch, etc. so this is THEIR choice). I wrote to customer service and received, FOUR days later, the SOLE response I have to date received from them; Wherein the customer service rep leads with "Sixpenny reserves the right to not fulfill orders at its own discretion per our terms and conditions" (Let's ignore the snark in that for a moment because it gets even worse) and ENDS with "We'd be happy to answer any questions you may have... and make swatches recommendations"

You know, the swatches I did not ASK for recommendations for, because I REQUESTED them myself, per my OWN interests. I don't want the "say yes to the dress" treatment where some overpaid helper is getting a cut by putting me in what THEY like, I know what I like and I wanted to have physical swatches to put in my space, in my lighting, to determine which looked best. No amount of third party opinion can beat that.

Oh, but don't worry, "The Sixpenny team" opened with "Hope you are well. Thanks for reaching out." and ended with "Thank you and wish you a great day"

The great day that was over 2 weeks ago, with a prompting reply from me in between to try and get an answer to my return question of, "You say I can ask you about swatch recommendations, and yet, when I made an order for swatches, you cancelled it. What good do swatch recommendations do me, if you won't let me GET said swatches?"

My prompting e-mail has had 9 days lapse, and still no response. It's been the entire month of march that this encounter has been happening, and I still neither have swatches, nor a reply to my e-mails. Literally just the one that was chock full of nothing but snark and unwarranted attitude, and a cancellation of swatches. Absolutely do NOT recommend this company unless you're willing to just... take what you're given and never hear back.

pretty but supposed to be cleanable and "life-friendly." Spilled water on the linen cover two weeks in it stained. ended up giving it to a friend.