SIXT Canada Avis 118

Warning: if you're renting from SIXT Canada 🇨🇦 Sixt refused to recognize my CDW insurance at Toronto Pearson, a policy underwritten by Intact Insurance – Intact Assurance , one of Canada's biggest insurers. Nobody told me this during booking. My wife Rania Fazah landed after a 16-hour trip and was held at the counter for 90 minutes, only to be told that in case there is damage to the vehicle, pay SIXT first and chase your insurer yourself. A formal complaint is now filed with Consumer Protection Ontario .

Initially, thought it was ok, but in the end, one of the worst experiences I have ever had renting from a car company. I will never rent from Sixt again. I encourage everyone else to steer away from this company.

I rented from the LAX location (through Booking.com). Their rates were competitive, so I initially thought that was good (I had a good experience through Booking.com). I requested a higher-end vehicle, but when I arrived the vehicle was unavailable, so they offered me a lesser one, which I was unhappy about; however, this is quite typical of rental companies. The agent was pleasant, and I paid for an upgrade, which was an EV. The agent informed me that I will not need to re-charge the EV upon return, which I thought was odd. So, I clarified it with her using 3, separate examples and she confirmed that a re-charge is not required upon rent. My wife also heard this.

After driving away with my family and settling down, I went through the contract online. It did not mention anything about the EV not needing to be re-charged upon return.

So, I called customer service, and the first agent was not helpful at all. He just kept repeating the terms of the contract and did not offer any potential solutions. I then asked to speak with a supervisor, and the agent told me that I should call back, which I thought was ridiculous, and a waste of time.

I called back, the second agent was a bit more helpful, and filed a complaint and provided me with a ticket number.

Before returning, I contacted the location where I was planning to return the vehicle, and the agent was not helpful (again just kept repeating the terms of the contract). This agent also provided incorrect information (she provided me the rate if I returned a GAS vehicle, but when I asked for the EV/electricity rate, she stated that I would be charged the GAS rate). Due to these inconsistencies, I re-charged the vehicle before returning it to avoid a considerable up-charge (of whatever it might be).

I then spoke directly with an agent at the location of return. The agent was friendly and apologized, and said he would apply a $50 credit. He also stated that he would put in a note asking a supervisor to follow-up with me.

After filling out a generic email regarding Sixt, I received several emails from customer service reps, but not from a supervisor. One customer service rep stated that there is no documentation from the initial location of rental (i.e., about not needing to re-charge), nor from the location of vehicle return (i.e., applying a credit and that a supervisor will be contacting me) regarding my concerns.

Regardless, I will never consider renting from Sixt again.

I would encourage others to avoid renting from Sixt.

If you do decide to rent from Sixt, I would suggest that you read their contract line-by-line before leaving their facilities because the agents are not trustworthy, or something is wrong with their processes.

I booked a full-size sedan here, but the car they offered me was a Corolla or a Tiguan.

I canceled the reservation on the spot and booked a mystery car that was about 30% cheaper, but the car offered to me was exactly the same.

They are scammers.

I will never use this company again. I left my jacket in the car when j returned it. Spent 150 dollars ringing them from Ireland and still no answer back. Sent numerous lost tickets and still no answer back. Absolute joke. Avoid at all costs

I had EXACTLY the same issue as EC who gave an 1 star rating three days ago.

I rent a car from thr Calgary Airport location for one week. I was very careful and saw no damage when I returned the vehicle. Small parking lot, no salt full of ice. VERY tight parking. They did not inspect the vehicle. The NEXT day i was informed there was damage with a very poor picture. I called the location and was told it was extremely minor and there will be no issue. That was a lie. 3 months later I have received a bill and then a phone call from the collection agency. I tried numerous times to contact the location again to try to find out exactly when this damage was found and why I was lied too earlier. The branch manager never returned my calls, nor the salesperson I dealt with in the first place. I ended up paying it as no one would communicate with me and I just wanted the situation dealt with so I could move on with my life and never rent from this company again. According to their contract, they do not have to inspect a vehicle at all in a timely manner. Do not trust them.

I rented a car from Sixt for one day. Picked up Thursday morning, returned Thursday evening. On Monday I received an email demanding $ for supposed damage.
The photos they sent had all metadata scrubbed - no timestamps, no way to verify when the images were taken. I asked Sixt point blank: when were these photos taken? Silence.
They handed the file to a recovery agency. I asked the agency the same question. Their answer: they didn’t have that information. Not once, across multiple exchanges with both Sixt and their agency, did anyone produce a shred of evidence that this damage happened while the car was in my possession.
Instead of answering a simple question, they threatened collections. I paid the $to avoid credit damage -under protest, with no admission of fault.
Sixt’s process here is simple: make a claim, strip the evidence of any verifiable detail, ignore challenges, and escalate pressure until the customer pays. I’d call this a billing dispute. Others might call it something else.
If you rent from Sixt, take detailed timestamped photos and video of every surface of the vehicle at pickup and return. Based on my experience, you will need them.

We rented a car at the Calgary airport. You have to take a shuttle for two minutes, but the shuttle driver was so helpful and gave us so many tips and places to go. The lady at the sixth counter was so friendly. This is by far the best experience I have ever had renting a car and we have rented a car for 30 years and we travel Several times a year.

Checkin process quick friendly top service. We were guided to garage personally by branch member who did a checkin with us.

Efficient customer service. Clean car. Good parking staff assistance.

Great experience! The staff was very friendly and clearly explained all the offers, upgrades, and insurance options, making pickup smooth and easy. I was traveling with two kids and lots of luggage, so I really appreciated the upgrade to a bigger car. Drop-off was quick and seamless, with friendly service throughout.

Definitely recommend Sixt rental cars!

Staff very polite and extremely helpful, van driver, branch staff, manager. Clear instructions on email on how to reach the pick up location. July was really helpful on explaining all rental details and provided a free upgrade when booked category was found not available. Vehicle in good condition, clean.

Customer service was excellent

2 thumbs up thank you

Professional staff and guy who helped me Omar is one of the best employees there

The representative (Mo) was very friendly and helpful. The check-in process was quick and straightforward. The car was ready for pick up on time, and it wasn't too far to walk because I have mobility challenges. The car itself was a clean and nice car (Audi Q3). Since this pickup location is very close to where I live, and I just found out about it, I'd expect to use your services more often. Thanks.

Great service by all the team members specially Jass.

I picked up a car from the Vancouver airport branch after a 10hr flight. The staff were so friendly, attentive and professional. Dimitar the staff member that helped with my booking gave me recommendations on where to visit and generally made the whole thing smooth and faultless. Highly recommend

Pratik did the excellent job.

Always excellent customer service and premium vehicles

Great customer service. Smooth transaction