Sixty Stores Avis 

Easy to use website for ordering. No problems. Arrived 1 day earlier. I have used this company before (April 2023 Garden Furniture Covers).

Swift delivery, the Birth Certificate Holder is very nice quality and I would recommend it.

Delivery was quick. My garden furniture cover was very well packaged and appears to be of excellent quality. Would buy from this Company again in the future.

I was extremely pleased with my purchase of the Bistro cover. My Bistro set was an awkward shape but the cover was large enough to completely cover the table and chairs. What added to the cover was Sixty Stores had included toggles to attach to the furniture to keep it secure, safe and waterproof. No more trying to trap the cover under the set.

Have bought from this company before. This time I purchased 3 Xmas baubles and, once again, I am very pleased with my purchase. Excellent quality and personalisation, speedy delivery, packaged well and competitively priced. I will be buying again next year

I buy a personalised Christmas bauble every year and the service has never been anything but perfect. Easy to order and personalise, quick delivery which is well packaged. Always pleased and am again this year.

Ordered a shed from them in June. Couldn’t do the delivery date they suggested and have been chasing them ever since. Come back and say they’ll deliver one week and then hear nothing more. Having to raise a dispute with the credit card company it’s outrageous.

Dear Ben,
Further to my last, I would like you to pass my compliments to all your staff members on an excellent product, and service.
Well done
Tony Willis

I ordered a personalised clock for a 75th birthday present.
I (and the recipient) was delighted with the product. It was exactly as described and arrived promptly.
There was a small problem with the clock, which had to be replaced. Jade (sales and customer services) dealt with this promptly and efficiently and a replacement was sent out immediately (I was told it could possibly take 5-7 days to arrive, but it arrived the next day)
The service I received was excellent and I wouldn’t hesitate in recommending the company.

Since writing a review on Sixty /Sheds 10th March on a garden shed with shelving Sixty requested details of my order so they could investigate it’s now 26th June and there’s been NO RESPONSE from them. Utterly disgraceful way to treat customers

We ordered a Rollinson wall/bike store but needed to arrange replacement doors for it, it was a quick and easy process getting in touch with sixtystores.co.uk and the very next day we had a reply from Jade who had arranged for replacement doors to be delivered to us. We received them within the week and are now correct. Very happy with the service for the replacements sent out to us. Thank you Jade.

I had to return the product due a sudden family bereavement. It was collected quickly which was good however no refund came. It took 2 follow up emails (one of which wasn’t responded to) and 1 telephone call to get a refund a month following return of the product.

I am yet to have the funds returned to my bank account however I have been assured this will happen in the next few days.

And Thieves!!! They owe me £470 and I’m now being ghosted!

x3emails sent over several weeks to chase up my refund for a service they didn’t deliver and NO RESPONSE at all!!!

They are THE most incompetent company I’ve ever had the displeasure of buying from! And how dare they call it ‘customer service & customer care’ on their webpage??!! They don’t know the meaning of service and care for their customers!

You should be ashamed of yourselves with the way you treat people, namely your customers!

AND Falsely advertising your services and not delivering any level of care or customer service

My customer order number is;
S-000339822! I’ll await your response and my refund.

Excellent customer service from Jade I would highly recommend this company

This was my first order with sixty stores and I have no complaints whatsoever from the start Jade kept me updated with the delivery times etc, and the website was easy to navigate with information of my order my shed had a 2 hour window and it was delivered on time thank you Mr Houldridge 👍

Absolutely fantastic company to purchase your items from. Excellent customer service provided to me by Jade, would highly recommend buying from this company. The quality of the parasol I purchased, was much better than I expected. Would most definitely buy again.

Ordered my third shed from Sheds.co.uk (a trading name of Sixty Stores) as the previous two had been delivered promptly, were easy to construct, and seemed good value for money.

The third shed ordered recently was delivered on time but missing a key section so I can’t build it. When I called they were helpful and said a replacement would be ordered. However, since then no further communication. No response to emails, phone line unanswered. I have had to resort to a credit card charge back to recover my money.

Very disappointed given I had previously been very happy with their stuff. All I want is the missing part so I can complete the shed.

Cannot recommend this company.

UPDATE (19 Jun). Following my review here I was contacted by Sheds.co.uk who have now delivered a replacement for the missing part and the shed is complete albeit that it has taken a further three weeks to resolve.

I'm torn on a recommendation because the product is good but it was let down by slow customer support.

Spent £1200 on Rattan garden furniture. After nearly 3 years and remember just how few times you actually get to use it due to British summer weather and the fact that it is stored inside during the winter we are in our sixtys have no young children jumping over it. Emailed customer service a few times no response, did get a response after I sent a sarcastic email just letting me know in a 1 line response YOU ARE OUT OF THE WARRANTY PERIOD. Have emailed several times after but of course no response. The furniture itself is poor quality it's just a company that just takes your money and runs be warned.You asked for more information about the problem with my furniture I did send images through your website all of the rattan weaving has broken all along the top of the chairs

Thanks for responding rattan is usually very hard wearing but if you look at the images I sent you via your website complaints page you can see that it has split all along the top of the chairs looks absolutely terrible. Your complaints department sent a 1 line response no apologies or a way to resolve the problem.

Order was for a gas flue ordered by K-Mec Ltd! Absolutely disgusting! Before I ordered I checked with them that the product was in stock and would be delivered 1-3 days. I was told that it would be dispatched on Thursday on 14th May for delivery 1-3 days, I went ahead with the order! Nothing delivered and every week been promised it would be dispatched on the 'Thursday'! It's now 3rd June, the item was urgent! Told today that it was dispatched on Friday!! I won't hold my breath! Had to order it from Amazon instead! which I hate doing!!!! Very very cross!

So many complaints and nothing being done to rectify. Roof leaks, doors wood quality is awful and patchy. They first hung doors upside down. One window - the latch holder aren’t installed properly and window keeps coming open. Made complaints several times with photos with being told it’s being looked into!