Sky New Zealand Avis 143

I have been with Sky for 19 years for TV and 3 years for Broadband. A few months ago my Sky TV stopped working and it turned out it was the wire from the dish to the TV and they said I would need to get it replaced. I didn't want to spend money getting that done and Mercury had a half price deal on Broadband for 12 months so I tried to cancel my Sky sub. I phoned them and they put me off for a week offering me a discount on TV and saying that Mercury wouldn't be as good. They were going to call me in a week to get my final decision after I had looked into it further. No-one called. I called them back a week later and cancelled both TV and Broadband giving a month's notice. The month rolled around and I transferred to Mercury broadband. I got a courier envelope to return the modem which I did. I had also booked to get the dish removed at a cost to me a few days after the switchover. That failed to happen, they called me on the day and said they couldn't fit me in even though I had booked a month earlier. I booked for the following week. Then they called me randomly and said they were coming to do it that day. I have a small dog and had deliberately chosen a particular day of the week so he wasn't home. Ended up taking the dish down at their convenience. Next day I get a Sky TV invoice for another month of TV and pointing out a penalty of $11.50 if I didn't pay on time. Tried Live Chat with no luck. Got email to verify who I was. I entered an incorrect detail so they said I would have to send them ID. Not happy doing that, I am finished with them. I say you don't need my ID the account has been cancelled and you shouldn't be charging me. Put me through to someone more senior. Get an email this morning saying you definitely owe that money. I recheck and it's for a future month, obviously I can't use it, I have no connection and no dish. End up phoning, talked to person sounded like in Philippines. He checked and said I shouldn't have been charged the TV for the next month and he would credit. Getting it in writing, I don't trust them. Incredibly hard to cancel a subscription once they've got you, their Live Chat doesn't like the word "Cancel" and either cuts you off or acts dumb. Would not recommend Sky to anyone to touch with a barge pole. Only given one star because nothing lower. And I can't leave a Google review because they don't allow Google reviews according to AI. Wonder why!!

White sky box is terrible. Freezes, cuts out, can’t find programmes and is poorly designed. Overall is is absolute rubbish. Can’t believe how ignorant Sky is of their inferior product. People pay a high price for this trash!

Horrendous service, do not under any circumstance get their subscription. This is a scam! We cancelled our over priced service and were told to wait for a parcel to return the device but were never sent one. After calling them they claim that they didn’t have our address on file even though they delivered it to us initially. Now they are trying to claim $250 dollars for not returning the device even though they themselves told us that the return box was sent without an address on it. When asked for an address to send the device at our own expense they have ignored us. After a long delay we finally received the package and returned it but they had already put us down as a bad payer which has affected our credit score. Please use any other service, in fact pirating their offerings is far safer, more convenient and has less chance to ruin your future!

My Sky Pod took 7 weeks to be delivered. It was sent to the wrong adress. I had to contact Sky to find out what the status was and never received updates. The Sky pod streams poor quality. When I called the call centre, I could hear aprox 6 other Sky employees coughing and talking. I thought i was calling an overseas call centre.

Been reading the reviews and have to agree, everything has been repeated over and over,and more repeats over and over. I don't know what we are paying for. Wish there was another option. They need to drop the prices as they aren't getting new programmes.

I recently moved my broadband connection to Sky Broadband NZ, and the experience has been very frustrating.
Despite providing the correct ONT details multiple times during the signup and follow‑up process, Sky still configured my connection on the wrong ONT. As a result, my household was left without internet for two full days, which had a significant impact on work and daily activities.
What’s most disappointing is that this outage was entirely avoidable and caused by a configuration error on Sky’s side. Yet the compensation being offered for two days without service is $3.67, which feels completely disproportionate to the inconvenience caused.
For a broadband provider, basic provisioning accuracy should be non‑negotiable. This experience has seriously shaken my confidence in Sky’s processes and customer care.
I would strongly suggest improving internal checks during connection setup and offering fairer compensation when customers are left without service due to preventable errors.

The purpose of my communication is to express that I have been a member of Sky Sport for over a year or two and have consistently encountered issues with the quality of service.

Tonight has essentially become the breaking point.

I have captured photographs of the quality issues and recorded a video to provide you with a clear understanding of the problems I experience while watching sports.

I am extremely disappointed, particularly after paying more than $50 per month to view content that resembles pixels from the 1990s.

I kindly request that you take the necessary actions and refund me for all the years I have been a member.

So disappointed!

I have been waiting 5 days for my sky now to work you carnt talk to anybody, only email...this is the WORST company in nz.
They just don't care about service

The new Sky white box promises to deliver and be a superior product to the old mySky box. Initially worked well and Bluetooth remote brillant but soon it was plagued with multiple issues including remote failing to connect on a daily basis. Such a disappointment and let down, the previous black mySky was super reliable. Seriously considering giving up on Sky NZ.

Remind me never to get sky again they cannot keep Highlanders game on???? It’s in North Harbour!!

Useless company. Useless devices. The white sky box is terrible. The people you talk to on the phone for assistance are straight up robots who piss you off even more than the sky technology itself. The only company that releases new hardware that are absolutely terrible and filled with glitches/software bugs.

Constant buffering tried different Internet connections Fibre, 5g and portable hotspot all with the same result . Terrible service cancelled after 5 Days not worth $55 a month . Used Kayo in Australia far superior pity can't stream here.

I thought I bought a one month pass Sept-Oct but I just discovered that they have been charging me monthly ever since. I got it to watch one game! I feel duped! I’m hoping they will give me a free 5 month extension so that I can at least use it but won’t hold my breath. I’ll change my rating if they do.

You use to be able to contact Sky TV via an 0800 number no longer.

My Sky allows you to add more products to your subscription but will not let you remove products so you have to go through the tortuous process of trying to speak to someone at Sky TV. Of course they don't want you to remove anything as they lose revenue so they make it as hard as possible to achieve this. You wait and wait and wait for someone to speak to.

FYI most of Sky TV's starter and entertainment channels are now free when you buy a smart TV as these channels are bundled in.

NEON ! - What a poor service and thats been polite. Started paying $23.00 per month and within 2 days service dropped off, programs froze and a black screen on the TV. They sugest poor connection low internet speeds but Every other app works fine and speeds are great. Such a shame as content looks great.
Dont pay for this service it is really shit and a total waste of money.

A 0 would be more appropriate. An Absolutely abysmal organisation in every perceivable shape and form. Never ever again. Ever!!

Avoid Sky TV. They continued charging me monthly fees for four months after I cancelled my service. Despite customer service admitting the error and promising a refund, I am still getting harassed by their credit department with new invoices.
​To make matters worse, their system cannot handle customers with multiple properties. I was forced to create separate logins for my two addresses, which made tracking bills a nightmare and led to further overcharging. Their internal systems are chaotic and anti-consumer.

Worst ever dont get it. Tried to cancel twice. They ring u try offer u deal ect. Told them no twice. They still havent told me where to return box ect. And still charge me

Worst company ever!!! Broadband sucks always cuts out and slow even on the highest speed most expensive plan I won't be going another year with SKY NZ unfortunately...