Skycaskets Avis 

771
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Wonderful & truly thankful! Thank you thank you thank you, Matthew! After receiving the wrong casket from another company, Matthew kindly and swiftly helped us through an extremely stressful situation... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Sky Caskets is a great place to get an affordably priced customized casket. Matthew was patient, creative, and honest. He helped me take the casket as I was envisioning it to a whole new level. The pr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I purchased a casket for my aunt who transitioned last year . I resided in NC and my aunt had lived in NYC. The entire process from the ordering to delivery was seamless. When I saw my aunt in the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am a pessimist as well as a skeptic. I spoke with Matthew and was pleased with his calming demeanor. The purchase was extremely easy. I could not sleep until the casket arrived, and it was beauti... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Vente de cercueils
  2. aussi dans
  3. Entreprise de pompes funèbres

Écrit par l'entreprise

Sky Caskets is an independent, nationwide casket service dedicated to providing families with a compassionate and affordable way to honor their loved ones. Specializing in high-quality caskets sold directly to the public, they offer a meaningful alternative to traditional funeral home pricing. With an extensive collection designed to meet diverse preferences and needs, Sky Caskets ensures a dignified and respectful selection process during a difficult time. Their commitment is to support families across the United States with exceptional service and products that offer peace of mind Call now for assistance: (800)-759-1018.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

771 avis

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1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,6

Tous les avis

(771)

94 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Skycaskets ! Simply the Bedt

Every once in awhile you deal with a Great Company and today was that day , We had the pleasure of working with Matthew of SkyCaskets , he made our experience easy and was very thoughtful through this process , i can't say enough about this company ! They are the Best . Happy Customer Constantine

27 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Matthew was professional and top…

Matthew was professional and top notch!!! Highly recommend this company. Their professionalism, kindness and compassion was exceptional. I would recommend them hands down! Don’t hesitate to order online as it was expedited and arrived on time.

22 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

THIS COMPANY NEEDS ZERO STARS

If I could give this company zero stars I would. These guys are scamming people in regard to shipping charges. We ordered a casket and they charged us $895 additional after we had ordered the casket online and selected the free shipping because my sons funeral was in 3 weeks. When I questioned the additional charge Shane yelled at us on the phone and said, "what don't you understand, you have to pay shipping!!"
We paid it because they were holding the casket hostage, but when I found out that there are multiple other casket companies that do not charge shipping of any sort. Their website says, "you may be charged extra for shipping" but we didn't think this applied to us because we selected the free shipping on the website. FREE SHIPPING SHOULD MEAN FREE SHIPPING!!!
I ordered another casket which was exactly the same from their competitor for $400 less and had true free shipping and that casket was coming from the same place as Sky Casket was coming from.
My friends, stay far far away from these scammers. They are taking advantage of people during our most horrible times in our lives and they could give two cares less. They point to their website and how it says that you "may have to pay shipping charges."
I sent their casket back because it showed up in a plastic bag, not even in a cardboard box to have it shipped. It had scratches all over it and looked like the material inside was dingy looking. They're still Refusing to give me a refund, despite picking up their casket.

28 juin 2024
Avis spontané
Logo de Skycaskets

Réponse de Skycaskets

The casket you ordered was delivered in perfect condition. It does have a plastic bag as well as a dust cover. It didn't come in a box because our driver had to remove it from the box to deliver it and have the funeral director inspect it. We have pictures of the funeral director inspecting the casket and have already submitted them in the other matter with this order. Your funeral director inspected and accepted the casket as being in great condition. You did not select the expedited shipping. That is true. You didn't pay for expedited shipping either. There was still mileage. We worked with you and have your signature next to the casket, the price, and the destination. We were not there to make you sign. It was done voluntarily. Nobody here is running a scam. We are sorry you weren't satisfied with your experience but we do strive to deliver a quality product and save them money over the funeral home prices.

Noté 5 sur 5 étoiles

Excellent quality Care and customer service beyond amazing!

When you accidentally get the CEL on the phone because that's where it routed me miraculous things can happen. But when this company takes an order from anybody they do it like everyone is number one priority.
The excellent customer service and courtesy politeness amazing. Just wonderful quality of people that work there is just amazing. They took my order in record time. Made sure everything was right and just cared like I was their only customer. Their quality is amazing and everything is top notch with them. I would definitely recommend them to anybody.

24 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

My husband ordered a Casket and the…

My husband ordered a Casket and the price was $1595.00 plus $295.00 shipping. I spoke with Shane who tried to upsale me to a more expensive Casket. I spoke with my husband and shared this information with Shane and he insisting that he paid the higher price. I find this to be poor business practices/

17 mai 2024
Logo de Skycaskets

Réponse de Skycaskets

As far as the casket goes, you guys ordered a clearance casket on the website. We were trying to make sure that was what you wanted. We were trying to help you get one that wasn't a clearance model but you didn't want to hear it. Our shipping policy clearly states that "Additional Mileage charges of 2.95 a mile may apply. For shipping questions, please give us a call so we can discuss options". Your casket is going from our Charlotte NC facility to Atlanta. That's 245 miles. You aren't paying a penny more for the mileage. We were not trying to be deceptive in any way. As it currently stands, you paid for standard shipping which is 2-4 business days, on a Friday. Your casket is set to deliver on Monday, well ahead of schedule for what you paid for as 2-4 business days would be from Tuesday-Thursday of next week. Shane is the logistics supervisor that called you and let you know he had spoken to Terrance at the funeral home and arranged for Monday delivery. We don't have a sales rep named Shane. If anything, you're getting added value with the expedited delivery.

Noté 5 sur 5 étoiles

Unfortunately our family had tragedy…

Unfortunately our family had tragedy twice in the last few months. Both times we reached out to this company and they were very professional and courteous to us. The caskets arrived unharmed and exactly as they should have. There was never any hold up or worry. Thank you for making this as simple as possible and the prices are very reasonable.

8 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Reasonably priced, reliable service, beautiful product!

Matthew was helpful and compassionate at a time when our hearts were hurting, and our heads were swirling with all the details that needed to be attended to. To be honest, I was very scared to buy a casket online...what are the guarantees? And then you read conflicting reviews.
But Matthew kept his word, and Skycaskets delivered a BEAUTIFUL cedar casket a day EARLIER than was promised, with no issues. Reasonably priced (especially compared to those sold at funeral homes), reliable service, and a beautiful product that honored our Dad. At a difficult time in a family's life, what a blessing. Thank you, Matthew, Shane, and Skycaskets!

8 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing quality casket

Amazing quality casket! The team was very professional and very helpful in providing the necessary information to help with the decision making process. The casket was delivered efficiently and in perfect condition. The wood finish mirrored that of a brand new piano!

19 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

“Will not purchase again and I’m going…

“Will not purchase again and I’m going to tell the Hmong community too. What Mathew said was all lied, purchased the casket and was so disappointed. He told me he had worked with a lot Hmong people and knows really well, Well that was BS. Only he can lie to me but he will not be lying to my Hmong communities anymore. If I can give this company a star then I highly will rate him/them -100 stars. He then told me “ oh, you don’t have to read all the document and I got it for you.” BS!!! The funeral home call me back and told me the casket what I wanted and have bought is not the one I’m asking Mathew.

22 avril 2024
Avis spontané
Logo de Skycaskets

Réponse de Skycaskets

Were sorry to hear you weren't satisfied with your purchase. We do serve many members of the Hmong community all throughout MN, WI, and CA. We understand that there are specifications with the wood caskets that take extra time and care like removing the metal bed etc... We haven't had any issues with what we've delivered for them thus far. We are very familiar with what needs to be removed to meet the Hmong standards. Please feel free to call us back for help.

Noté 5 sur 5 étoiles

Incredible experience during a time of loss

When my father passed I wanted to honor him with something special. He was the biggest Nebraska Cornhusker fan so I came to Matt with a special request for a Husker-themed casket. Sky Caskets exceeded all of my expectations! Thank you!

17 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

This was the most helpful and…Matthew was the BEST!

This was the most helpful and professional company that we dealt with during the funeral process. They went above and beyond to get the casket to the funeral home earlier than they ever said they would. Matthew stayed in touch with me the whole time. We did not have a good experience at the funeral home and I felt he went above and beyond for us to help ease what we were going thru. I would highly recommend him to anyone needing a professional, caring service. The fact that he was a christian man furthered my faith in them to do what was right. The quality and workmanship was exactly what my kids had hoped for and many compliments were given about it. Thank you is not enough!

9 avril 2024
Avis spontané

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