Skycaskets Avis 

My sister of 71 years passed away yesterday, and it is devastating to lose her in my life. I was supposed to meet with the funeral home today, but I just couldn't bring myself to do it yet. This was totally unexpected. We had talked briefly about what we would want for our funeral after we lost our mom 11 years ago and my husband 7 years ago. I knew she wanted a wooden casket. She was a big girl and I didn't know if the funeral home would have a casket to fit her. I had ordered a casket on line 7 years ago for my husband, so I started looking on line for larger sized wooden caskets to see what was available. By the grace of God, I found Matthew at Sky Caskets. A number was listed to get more information. When I called Matthew introduced himself as the CEO of the company that had been in business for 42 years. We had hoped for a miracle this week to save my sister, but our miracle ended up being Matthew. When he asked for the name of the funeral home we were using, it was one of his customers. In fact they had a truck with caskets for them ready to leave in minutes. Matthew worked to process my order quickly and get her casket on the truck before it left. It will be delivered to the funeral home around the time I meet with them tomorrow. I can't tell you how wonderful Matthew was to work with. He was so compassionate during the process. He went out of his way to help me. I highly recommend anyone who needs help during this type of difficult situation to contact Sky Caskets. In addition to excellent service, you will get a beautiful casket at a considerabl savings over what the funeral home would charge you directly.

It was a beautiful a casket and fast delivery, but the rush delivery charges ended up being almost as much as the casket. Casket price, $1600. Delivery charge, $1,300. Last year I bought another casket from another company, and I was only charged $300. for rush delivery. otherwise it would've been free delivery.

Please look up Sunset Caskets or Fast Caskets and make your own opinion before ordering from this company who operates as Sky Caskets now.

This experience added unnecessary stress to an already difficult time. We initially ordered a casket and soon realized it was not the correct one, so a second order was placed for the appropriate casket. At first, we were told the original casket could be handled through resale and that returning it would not be an issue. That assurance later changed.

Communication throughout the process was unclear and often contradictory. Rather than offering a simple return solution, we were pressured regarding a chargeback and given shifting explanations. At one point, there was even discussion of delivering an unwanted casket to a private residence despite there being no ability to store it.

After making repeated attempts to resolve the matter directly and receiving no real assistance, the credit card company reviewed the situation and ultimately ruled in our favor through the chargeback process.

A return for an item ordered in error should be handled with professionalism and compassion, especially when it involves something as sensitive as funeral arrangements. Unfortunately, that was not our experience, and I would not recommend this company.
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Response to reply:

For the record, we did not retain both the casket and the funds. Due to the lack of a clear return or pickup plan, the casket was ultimately delivered to and stored at a private residence while the chargeback process played out. We repeatedly requested written instructions for return or pickup and were instead pressured to cancel the chargeback.

We relied on representations that the original casket would be handled through resale. When no definitive return process or timeline was provided, the card issuer reviewed the documentation from both parties and ruled in our favor.

The correct casket arriving in time does not negate the absence of a clear return process or the unnecessary stress caused afterward. Our review accurately reflects our experience.

Matthew was incredibly helpful during one of the hardest times our family has faced. When you lose a loved one, you don’t always know how to plan or what questions to ask, and Matthew guided me through everything with compassion. He took the time to explain how my brother would fit into a casket I was worried might be too small, helping me visualize it and easing my concerns and also saved me a couple thousand dollars not having to purchase a bigger casket. He even shared that he could relate to my brother’s size and has a genuine soft spot for larger men, which meant more than he probably realized.

After I placed the order, Matthew immediately processed it, and I received a call the very next morning with delivery details. My brother’s casket was delivered the following day without any issues.

Thank you to Matthew and Sky Caskets for providing a caring and smooth experience during a very difficult time.

Matthew was so sweet and put my mind at ease during this difficult time. He gave me options and helpful ideas on how to make things more personal to represent my Father. He understands the challenges in making these decisions and was very respectful and kind. I’m so glad I chose to call them.

I recently had an exceptional experience with SkyCaskets, and I can’t recommend them highly enough. From the moment I called, I was greeted by Matthew, who answered my call on a Sunday which is unheard of.

Their customer service was outstanding and I was assisted by both Matthew and Shane. They were incredibly attentive to my needs, answering all my questions with patience and expertise. To my surprise, they provided a shipping discount of approximately $500 without even asking, making a significant difference to the overall total.

It’s rare to find a company that goes above and beyond like this, especially on a weekend. If you’re looking for a caring, professional service, I highly recommend Skycaskets. Thank you, Matthew and Shane for everything!

From speaking with Matthew, it was a blessing how he went above and beyond to make sure that my family was properly taken care of and stress-free with purchasing a casket for our loved one during this difficult time. I would 100% recommend everyone to this company as they listen to your needs, display compassion and empathy, and work with you to find the most suitable casket that best fits your budget.

Matt was great we needed to get it in a storm and he held up loading of truck to make sure ours got onto the shipment that was going out that day. Casket arrived as it was supposed on time - also many people at funeral commented on how nice casket was and thought we had spent over $10k on it alone. This is the only place you need. They are reliable and trustworthy in a time of need.

Shane provided excellent customer service and was very compassionate. He went the extra mile to explain the entire process from ordering to delivery. I would highly recommend Skycaskets for your casket needs.
Houston

Excellent customer service and good support for our family. Very thorough and helpful in making the shipment quickly.

Easy to work with. Saved a ton of money and the casket was beautiful.

Very friendly, easy to work with, professional. Flexible payment arrangements. They do what they say they are going to do when they say they are going to do it.
Highly Recommended.

Matthew helped us to choose the type of casket that we were looking for. We chose the gunmetal as we wanted one in silver but not glossy. It is to be shipped in plenty of time to the funeral home. We appreciate his help in getting this taken care of with his guidance as we've never purchased a casket online. Thanks again Matthew!!

Matthew and his team at Sky Caskets were awesome! Goods delivered as promised! On time, no damage, absolutely beautiful!

Outstanding service, utmost in professionalism and extremely understanding. Will definitely use them again when the time comes.

THEY MADE THE STRESSFUL DAY OF MY MOTHERS PASSING SO MUCH EASIER. IT IS CHRISTMAS WEEK AND PLACES ARE DONE SHIPPING FOR THE WEEK. MATT CALLED ME BACK AND GOT MY CASKET ON THE TRUCK TO BE DELIVERD FRIDAY FOR MY MOMS FUNERAL.I AM SO GRATFUL!! I DIDNT THINK I WOULD BE ABLE TO FIND A CASKET IN TIME. THANK YOU SO MUCH!!!

I needed to find a casket rather quickly for an unusual circumstance. The majority of the decision-making, as well as the funding for my loved one's funeral expenses, fell on me and my husband. Truth be told, I had never before purchased a casket, let alone, online. I didn't know if we could do that or if we needed to purchase from a Mortuary. Using my cell phone, I Google-searched and did, indeed, see several website listings for caskets. I attempted to contact several website companies via the links and phone numbers listed. Skycaskets was the only company that responded. I used the listed phone number, and a real person answered my phone call. Matthew was cheerful and friendly from the first "hello" when he answered my call and to the very end of our conversation. He was quite helpful and spent a lot of time answering my questions and explaining the process for obtaining a casket. In fact, he went the extra mile and personally delivered the still-in-the-box casket that I was looking for! He was generous in not charging us extra fees for his very personable service.
The casket was the perfect size and color and design for my loved one, who I needed it for. It was so beautiful! Both the interior and the exterior of the casket were constructed of quality materials and with fine workmanship.
My husband and I met with Matthew on two occasions. He was absolutely delightful to visit with. We didn't feel pressured at all to make a purchase from Skycaskets.com. He was honest and so helpful to us in making decisions that needed to be made in a limited time frame. I feel like we gained a trusted friend.
Ever since our experience with Skycaskets.com, I have recommended this company to extended family members and friends. We are so glad we learned about Skycaskets.

Primarily, I am a believer. My mother, who recently passed away, dedicated her life to serving God and others. Today, I visited the funeral home and was astounded by the extensive mark-ups on the caskets. I began searching online for caskets, as my mother’s service is scheduled for four days. Unfortunately, everyone I contacted was unable to deliver in time. My Hail Mary prayer was Skycaskets, and then, to my astonishment, God answered! Matthew was exceptional, and the price was remarkably affordable. The delivery will be two days ahead of schedule! My heart is overflowing with gratitude. Thank you for your unwavering support during our difficult time. Blessings…

They were very professional in helping us with our decision which put our mind at ease during these difficult times.

Saturday was the worst day of my life. Preparing for my father’s funeral has been a very emotional process, but Matthew and the team at Skycaskets put our minds and hearts at ease. The compassion and professionalism has been absolutely AMAZING.