Skylord Travel Avis 

We decided to book our trip to the Amalfi Coast with Skylord Travels and had a person named Neeraj Gupta look after us.

We were supposed to land at Naples Airport late in the night and wanted a transfer to our hotel in Sorrento. After checking online decided to request Neeraj to arrange the transfer to the hotel as well as it was late in the night and didn't want any hic ups at that time of the night. What a star he turned out to be, the car & driver was waiting for us as we walked out of the terminal. He had arranged a very comfortable car for us and the bonus was the driver spoke English and was friendly too. Hardly felt the hour drive to the hotel.

His deputy called Manoj arranged the tours for us to Capri, Amalfi Coast, Possatino and Ravello.

All the tours were on time and all the guides very friendly, couldn't have asked for more. We found both Neeraj and Manoj very accommodating people with all our requirements, nothing was any trouble for them, all dealt with a a friendly manner. If only more companies had staff like these two.

We are now back home and will contact you for our next trip.

Thank you for your guidance and making our trip memorable.

Regards

Kay Cee

Thank you Neeraj Gupta and Manoj.

With your help and guidance Our holiday in Istanbul was remarkable. From the airport transfer , hotel and the sightseeing all went smoothly ,

You are true asset to Skylord travel. The peace of mind on holiday is truly remarkable and appreciated.

We are already looking ahead to booking our next hoiliday with you.

Thank you so, so much for making it a memorable occasion.

If there was a negative 1 I would select it. Terrible customer service, they pretend to have cheaper tickets but do not honour the tickets. I have been offered a refund which takes a long long time to clear. AVOID LIKE THE PLAGUE.

POOR customer quality , HIGH prices, HIGH CANCELLATION and CHANGE FEES. Unprofessional service. Refunds delays, agent might use your funds for the duration unaccountable. NON Transparent and NON trustable travel agent. DO NOT USE

Never trust them, we didn't get our full money back despite PIA paid them in full. They tried to take PIA cancellation fee as well but when we informed them that it is illegal to do so when you have full refund from the Air line they tried to make excuses and now they haven't paid us back. Will definitely look in to a lawsuit against them.

I wish I could give zero stars to Skylord Travel. I purchased flight tickets from the UK to Turkey last October (2019) with Thomas Cook, just before they went bankrupt. The flights with Thomas Cook were cancelled, however Skylord Travel never did me the courtesy to inform me that my flights were cancelled, I had to make last moment purchases and arrangements, and when I contacted them to make a claim for a refund, they informed me that I will receive my money in three months or so. It is now June 2020, 9 months after my flights were cancelled, and I am yet to receive any update from Skylord Travel. All of my attempts to contact them went to pot. I have been kept for hours on their automatic machines before being hang up on. All of my efforts to get back my money, for services I never received have been ignored. I would NOT recommend Skylord Travel to ANYONE and I will NEVER use them again. Skylord Travel were quick to take my money and it came to honouring my customer rights they simply disappeared.

Do not use them. We needed the flights to be cancelled and get a refund and made the request about two months ago which was accepted but we never received the money back. Today after two months I had to request my bank to set a charge back to claim the funds back. They play around a lot when you speak with them but avoid doing what they should.

Mainly two reason for this low rating:
First - it is possible to use the Website without encryption (HTTP)
and this is a NO-GO, as my credit card data would go openly through the internet. Skylord Travel must address this as this is a compliance issue (PCI) that can be costly to them.

Second - not accepting AMEX is a great mistake for a travel business. Many companies require there employees to use the Corporate AMEX card for there travel bookings. Skylord Travel does not notify the customer about this fact, creating confusion and frustration. By the way, the Credit Cards fees can be added to the Booking!