HOLD JER VÆK
🇩🇰 Dansk
⭐ 1 stjerne: HOLD JER VÆK
Min oplevelse med Skynovox’ kundeservice og returproces har været helt absurd.
Jeg har gentagne gange og meget tydeligt meddelt, at jeg ønsker at RETURNERE varen. Ikke rabat. Ikke kompensation. Ikke et tilbud om at beholde den. Jeg ønsker at returnere den.
Alligevel bliver jeg mødt af det ene standardsvar efter det andet, uden at virksomheden reelt forholder sig til det, jeg skriver.
På deres egen hjemmeside reklamerer Skynovox med en 14-dages returpolitik. Men når man rent faktisk forsøger at benytte den, er oplevelsen en helt anden.
Senest har jeg fået at vide, at returnering og refundering medfører “ekstra forsendelsesomkostninger” og er en “besværlig proces”. Derfor tilbyder de mig i stedet 20 % tilbage, hvis jeg bare beholder varen.
Det er ærligt talt grotesk.
At det er besværligt for en webshop at håndtere en returnering, er ikke kundens problem.
Jeg har adskillige gange bedt om noget så simpelt som de nødvendige oplysninger for at returnere varen. I stedet bliver min konkrete henvendelse ignoreret, og jeg får endnu et standardsvar eller endnu et forsøg på at få mig til at beholde produktet.
Hele processen giver mig indtryk af, at det bliver gjort unødigt vanskeligt og udmattende at returnere en vare, indtil kunden måske til sidst opgiver.
Jeg har gemt hele korrespondancen samt dokumentation for returvilkårene på hjemmesiden. Hvis virksomheden fortsat undlader at give mig mulighed for at gennemføre returneringen, går jeg videre med sagen til min bank og undersøger muligheden for kortindsigelse.
Mit råd er meget enkelt: HOLD JER VÆK.
Når en virksomhed gerne vil tage imod dine penge med det samme, men gør det så besværligt som muligt at få dem tilbage, når du ønsker at returnere varen, siger det efter min mening alt, man behøver at vide.
Jeg ville aldrig handle her igen, og jeg ville ønske, jeg havde læst anmeldelserne grundigere, før jeg bestilte.
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🇬🇧 English
⭐ 1 star: STAY AWAY
My experience with Skynovox’s customer service and return process has been absolutely absurd.
I have repeatedly and very clearly stated that I want to RETURN the product. I am not asking for a discount. I am not asking for compensation. I do not want an offer to keep it. I want to return it.
Yet I keep receiving what appear to be the same generic responses over and over again, without the company actually addressing what I am asking them to do.
Skynovox advertises a 14-day return policy on its own website. However, actually trying to use that return policy has been an entirely different experience.
Their latest response told me that returns and refunds involve “additional shipping costs” and are a “troublesome process”. Instead, they offered me a 20% refund if I simply keep the product.
That is frankly ridiculous.
A return being inconvenient for an online retailer is not the customer’s problem.
I have repeatedly asked for something incredibly simple: the necessary information to return the product. Instead of providing it, my actual request is ignored and I receive another generic response or another attempt to convince me to keep the item.
The entire process gives me the impression that returning an item is being made unnecessarily difficult and exhausting, until perhaps the customer eventually gives up.
I have kept the full correspondence as well as documentation of the return terms published on their website. If the company continues to prevent me from completing the return, I will take the matter to my bank and explore a card dispute/chargeback.
My advice is very simple: STAY AWAY.
When a company is perfectly happy to take your money immediately, but makes getting it back when you want to return a product as difficult as possible, that tells me everything I need to know.
I would never shop here again, and I wish I had read the reviews more carefully before placing my order.