SlotLounge Avis 

NEVER PLAY HERE. I WON 691 DOLLARS BUT THEY REJECTED MY WITHDRAWAL AND WONT GIVE MONEY BACK

I have written everything on your email:

Timeline of Events

I received a bonus from SlotLounge (20 free spins) and won approximately $3.

I continued playing and later placed standard spins at $0.30 per spin.

I won approximately $691 from these $0.30 spins and submitted a withdrawal request.

My withdrawal was rejected and my balance was reset.

Your Justification

You claimed that I exceeded the maximum bet while playing with an active bonus. However:

• You communicated two different maximum bet limits — first 7.5 USD, later 5 USD

• No betting logs, timestamps, or documented evidence have been provided

• No proof has been shown linking my $691 win to bonus-related play

Important Clarifications

• I exceeded the maximum bet only once, on a bonus-buy

• That single bet did NOT result in any significant win

• The $691 win occurred on $0.30 spins, far below any stated limit

• Confiscating the entire balance based on one unrelated low-impact incident is disproportionate and unjustified

System Responsibility

Your platform allowed the bet to be placed despite claiming it violates bonus rules.

On properly regulated casinos, exceeding a maximum bonus bet is technically blocked. Players cannot accidentally or intentionally break this rule.

Allowing the bet and then punishing the player afterward is unfair and reflects a system failure on your side.

Transparency Issues

Throughout this process:

• You refused to provide license information when requested

• You refused to provide a complaint reference number

• You refused to provide department details

• You refused to provide estimated resolution timelines

• You repeatedly issued generic automated responses

• You attempted to close communication while funds remain under review

This behavior does not meet basic transparency or fair-play standards.

Disproportionate Outcome

You confiscated:

• My $691 winnings

• My $3 free spins winnings

This is a significant amount of money for a real player and was taken without documented proof or manual explanation.

External Escalation (Transparency Notice)

Due to the lack of cooperation and transparency, I have already submitted this case to your licensing authority and AskGamblers mediation.

However, I still hope this matter can be resolved directly and fairly between us, without the need for further escalation.

My Request

I am requesting fair restoration of my confiscated funds, including my legitimate post-wager winnings.

I am not asking for special treatment — only that my case is reviewed properly and resolved fairly.

I expect a professional written response addressing these points rather than automated replies.

And I know you might think “why is he fighting so much over 600 dollars” Truth told my family and I have been struggling throughout december/january. We can hardly pay rent. So 600 dollars is a lot to us. You should have seen the joy on my moms face when I said I had won enough for a months rent. And then the grief when I told her I wouldn’t get the money.. So yeah, that is why I’m fighting so much for this. Don’t want to let her down, you know

I do hope you acknowledge how strong my case is because you have handled this situation so unprofessionally and even though you are a licensed casino all of this screams “scam”. I don’t get how all of this is worth for you. Your company doesn’t burn my paying 691 dollars.

And by reading all of your replays to 1 star reviews I see that you are still a big fan of copy and paste!

Worst ever never win, rinces your money never pays out

!!!! SCAM CASINO!!!

Withdraw open 3 DAYS now and this Casino will never pay a Penny!

! DONT DEPOSIT!

I opened an account during Christmas and am so pleased with the site ! The games are awesome ! They actually pay out how casinos use to! Ontario casinos have been terrible since the government got all mixed up with them. Slot lounge brings the excitement and fun that online casinos use to have!

The verification process was frustrating I had to send my documents numerous times before being approved however within about 4 days I had my winnings in my account through e transfer.

Since then I receive my money in account within a couple of hours ! Their rewards system in fantastic! I’m always receiving free spins etc and I’m already VIP.

I truly enjoy this site and recommend it! They are legit !

Kann mich seit Wochen nicht verifizieren. Ständig benötigen die etwas anderes als Nachweis, wenn ich es dann hochlade, kommt die Antwort das das Dokument garnicht benötigt war. Nur gut das ich ein Haufen Unterlagen hochlade, die dann doch nicht gebraucht werden.
Ärgere mich viel zu lange damit. Bei jeder anderen Seite dauert es paar Minuten oder Stunden. Sehr nervig.

ACHTUNG!!...Dieses Casino zahlt Gewinne nicht aus oder zieht sie unnötig in die Länge, die maximal 24 Stunden lt AGBs werden nicht eingehalten, im Chat wird nur Copy und Paste geschrieben...Kann nur jedem abraten sich in diesem Casino anzumelden. Dies sollten auch die letzten ausschließlich negativen Bewertungen zeigen...

$350 in zero back over few weeks. Not good odds

After $850 of deposits I finally won $500. I was ok with that and decided to upload my information before withdrawing. They kept denying me proof of payment . I’ve been playing online for about 15 years and hundreds of casinos . I have not once ever been denied verification. Not once so I could never fathom how people can’t get verified … up until I played this Casino. Everything was approved BUT my payment verification . I sent them a screen shot of the email verification that has the reference code, my name, the bank, the date and even the time… denied . I sent them screen shots of my banking with the same information again including a reference code … denied . I sent them a bank statement with my account number and my full address in pdf … denied . Am I missing something? Would your technolgy that you have not show reference code, bank visibly shown on the email and your name and time of deposit not match what’s on their end ? They want a bank statement with your name , account number and proof that you deposited with them . How this is even legal to ask for my bank statement is mind blowing to begin with . But your hands are tied 🤷‍♀️. Since we are on the last day of the month and bank statements were issued on December 29th… I can not provide them with a statement until January 30th. To think people would have to wait 1 month to get a payout when I have proven in every way possible this money came from me is absurd. Do you really think I’m gonna fight this for $500? Do you think I’m gonna wait a month and stress over $500 and ponder on it for 30 days ? It wasn’t worth it to me so purposely I played high to blow the $500 . If I had won thousands .. then it was worth the fight … but to stress me out for $500 when I’ve showed you every single proof that it’s come from me and you’re still stuck on this “ statement with full name and address and proof you sent us money “ and I have to wait a month for it ? lol… please stick to the bigger real name casinos . They don’t struggle to pay out. Again I’ve played hundreds of casinos and never been denied a verification excuse of payment method. A simple screen shot of the email verification that was sent was always what they needed. Theses are one of those casinos you need to stay away from . Imagine winning thousands , withdrawing thousands then having to wait an entire month until your next comes out … lol. It’s crazy. Imagine casinos have the right to ask you for proof of payment anytime. I’ve won 10-15 thousand before with ZERO issue of withdrawing . Imagine winning that then having to wait an entire month until your next statement… no thanks . Literally no loss here on my end …I’m not gonna starve for $850. But someone might, so please don’t make that mistake . It’s truly awful. I’ve removed all my information the have and permanently closed it . I never want anyone to be in a situation where they have to endure this . And if the company does reply to this … save it . Reading your responses on here are just as useless as your customer service. Here’s my message to you however : Trust me it may not be a loss to you losing me … but trust me … you would have wanted me as a player 😂. And I could even help one person staying away from here and sticking to the real name casinos … then I’ve done my work ❤️

Edit : this is how unprofessional this place is . They emailed me on the same thread where all my documents were denied saying this :

After carefully reviewing our records, we can confirm that no withdrawal requests were submitted from your account, and no verification documents were received or uploaded for review. As a result, there was no verification process completed or declined on our end.
​
We would also kindly ask you to confirm whether your concern is genuinely related to SlotLounge Casino, as the details described do not correspond with any activity found in our system under your information.

This is the email where my documents kept getting denied … I remind you again this is in the same email thread . It’s literally like a bunch on school children running this place .

Your document (view-estatement.pdf) wasn't approved.

Reason: There are 3 options to verify your deposit: 1. Download a full bank statement in pdf. format with the list of the transactions, the account holder's name and the account number specified. 2. Upload a screenshot from your bank account with the account holder's name, account number, and the details of the deposit to our casino visible. 3. Provide a screenshot from your statement with the account number and the account holder's name visible + a screenshot of the latest deposit with the amount and the last 4 digits of your account number visible.

Vorsicht bei SlotLounge (Curacao) – sehr schlechte Erfahrung!
Ich habe 1.500 € gewonnen, nachdem ich ausschließlich Feature Buys gespielt habe. Das Casino weigert sich jedoch, meinen Gewinn auszuzahlen. In den AGB gibt es keine einzige Klausel, die besagt, dass Feature Buys die Bonusbedingungen verletzen.
Trotz klarer Fakten ignoriert der Support meine Anfragen komplett. Ich fühle mich, als hätte man mir mein Geld gestohlen. So kann man als Spieler überhaupt nicht fair behandelt werden.
Ich rate dringend, vorsichtig zu sein und dieses Casino zu meiden, solange sie so mit Gewinnen umgehen.

Kontoverifizierung unmöglich- damit Gewinne nicht ausbezahlt werden!
Gewinnmarge sehr sehr tief!
Es werden immer neue Dokumente für eine Kontoverifizierung verlangt!
Falls mann eine Kontoschliessung möchte, dauert es auch Ewigkeiten, sie erhoffen sich immer noch eine erneute Einzahlung! Aber ihr ganzes Verhalten zeigt einfach was für Betrüger sie sind!
LÄSST DIE FINGER DAVON! AUF DIE 5STERNE FAKE BEWERTUNGEN BIN ICH AUCH REINGEFALLEN!

EVERYTHING WRONG WITH ONLINE CASINOS...hint, you won`t be paid.
I ran my account up enough to bother doing a test withdrawal, guess what????? No facility for withdrawals. lol
Customer service...Hope you like being gaslit or don`t waste your time.
AVOID LIKE THE PLAGUE

similar to everyone else you cant withdraw your money. save yourself they will give any reason to get around you till u either gamble it away or give up.

Something wrong here i can not delete my account

Slot Lounge are not quick but have dealt with my concerns.

Got a bonus, meet the wager requirement for it to be withdrawable. $4000 - got taken away from my account because I hit maximum bet. They gave me $30 back and took the rest. Absolute scam!!

Scam site. They keep declining my bank I'd verification. They keep asking to take a photo of my physical bank card, I can't becos I only have a digital card for it. They can clearly see my deposit in my online transaction and they keep declining because they don't want to pay me out. It's a scam other reviews probs bots. You sending to ask for more information doesn't fix what your problem is... be truthful with your players don't scam people it's not good. Avoid playing here they will never let your withdraw even though you provide digital ID. The world is digital now so is there game yet they don't accept digital ID they avoid trying to pay you out when you win big.. goodluck scam I reckon.

Site is fun and lots of games. Having issues verifying my account. Sending all the documents but they keep getting.g rejected

Very honest and fair site, this site has amazing promos offered most of the time and have a huge variety of slots. little minor improvements could possibly be a faster withdrawal system other than that very happy with this site do recommend!

Good site has a veriety of games and boneses and fast deposits and ok withdrawals trusted and very fun to play

The welcome bonus was like rocket fuel, and I poured it into slots

I received a bonus of 300% bonus and was met with a 40x wager. I beat that and was left with a nice $500. Verified my account and requested a withdrawal that took 6 days and a bunch of excuses and received an email the next morning the my account was closed 😅😅😅 They closed my account because they didn’t want to pay me my $500. I’ve deposited on this casino numerous times and never won anything, and the one time i win something they don’t want to pay out. Don’t trust this casino, waste of time and your money. Play on slot lords instead, they verify you instantly and the withdrawals process almost immediately!