SlotsandCasino Avis 

241
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TrustScore 2.5 sur 5

2,5

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Noté 2 sur 5 étoiles

Not enough bonuses and awards for vip players. Bonuses that are awarded with deposits and also counted against vip players not allowing for an additional bonus to be awarded. VIP host Rochie, Elle, Ka... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Five stars all the way. They did everything that they disclose they would do and everything that they were going to do was disclosed. It was professional and entertaining, a combination you don't find... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

*quick update, they eventually canceled my initial deposit, though it took a little "convincing" to make it happen. I still feel they are deceptive and scammers, but just being honest. I got in a... Voir plus

Noté 1 sur 5 étoiles

Seen site slots and casino advertising as a affiliate of a local casino. Its obvious it's a cover for steeling people's Debit card numbers. Crypto wallet info as well. They only pay people some to ver... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Casino en ligne

Écrit par l'entreprise

Welcome to SlotsandCasino your home for the best casino action experience in the industry.


Coordonnées de contact

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2,5

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TrustScore 2.5 sur 5

241 avis

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2,5

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(241)

78 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Update I received a check today

This is an update I originally cashed out 03/28/2025. I've finally received a check ( fedx)06/03/2025 I've made the deposit and I'm waiting for the banks approval .The withdrawal process and time period is ridiculous. I think they're more like unorganized than scammers.

2 juin 2025
Avis spontané
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Réponse de SlotsandCasino

Hi Odessa,

Thank you for your updated review.

We are glad to hear you received your check and are waiting to cash in your winnings, hope to see many withdrawals coming your way! We understand the check withdrawal method did not meet your expectations as it takes 10 business days to be delivered.

We recommend Crypto for the quickest withdrawal method available, which is also free of fees receiving your funds in 48 hours once approved!

Should you have questions or concerns, remember that our support team is available 24/7 via live chat!

Best regards,
Casino Experience Team.

Noté 1 sur 5 étoiles

TOTAL SCAM

TOTAL SCAM - False advertising. And cheat

2 juin 2025
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Réponse de SlotsandCasino

Hello Don,

We take all concerns seriously and strive to maintain a fair and transparent experience for all our players.

While we understand your frustration, we encourage you to reach out to our Support Team via live chat or email at support@slotsandcasino.ag so that we can properly assist you with any inquiries you might have.

We look forward to hearing back from you!

Best regards,
Casino Experience Team.

Noté 1 sur 5 étoiles

Fooled with me a fake Instagram ad :(

*quick update, they eventually canceled my initial deposit, though it took a little "convincing" to make it happen. I still feel they are deceptive and scammers, but just being honest.

I got in a hurry and saw an Instagram ad for my local casino. Like an idiot, I installed it, even ignored the warnings my phone was giving me. Deposited $50 (thank God for Privacy.com), and I know it's basically gone. Privacy.com will allow me to dispute it once it's cleared, but either way, slimy shady lowlife inbreds running IG ads disguised as brand name casinos.

1 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Should have known!

My husband sent me the link for this because they used our local casino as the name for the app. Once downloaded and money deposited (which they were quick to take), I verified email and did all the steps mentioned. I won and tried to withdraw my winnings and just be done but once I put in all my bank info it was rejected. Now I am worried my account will be hacked. I contacted their chat and told them to close my account and they said I still had free spins and money on it, they told me to use the free spins and then contact they again. I am not a happy camper, I just don't want my bank account hacked. Has anyone had them actually take money from their account?

30 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Scam stay away

If guy want get lawsuit better do it now because I am try cash out $1300 plus they close my account today and try dispute all your money this website make sure check your emails make sure have all screenshots

27 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

100% Scam

100% Scam. Like someone mentioned here, they lured me in using a different casino's name on Instagram. I signed up thinking it was Yamava.

I deposited $50, they gave me my bonus and I played through their playthrough requirements doing slots and blackjack (bj counts towards requirement but only 10% of your wager counts towards).

Tried to withdraw $900 and they finally responded via email saying I abused their bonus system and said some made up clause they I violated. I simply just played and gambled lol.

I took screenshots of everything. Everything online says they are an offshore casino, no regulations, dont even know if they are real or licensed. Lesson learned.

Do not give these guys your money. If someone starts a lawsuit I will gladly submit my evidence.

29 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Never got paid

Looked on Facebook and it said it was a casino in Louisiana that I've been to already. Played won ans tried to withdrawal when I discovered I had to make a total of 1000 dollars before I could cash out. I requested my payout of 1100 dollars sent all the information required. The withdrawal was approved on 5/13/25 according to the agent tjat I was emailing.Had a chat session 5/17/25 who said my payout was sent to the processor and gave me a payout ID number. Still no deposit Today 5/24/25 I spoke with another agent who said it's pending I can check in my history to view the process. All I can see is what I have played. Once you ask any legal questions they send you to the survey. Is this a scam, should this site be reported to someone? Has any body gotten paid, where's my money?

24 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

If I can give them 0 stars I would

If I can give them 0 stars I would. I downloaded this game and started playing. I won over $300 when I tried to request my money they would not send it to me. I’ve played several casino games and had no issue with receiving my money, but this game site is ridiculous. I filled in all my information and it keeps saying that it’s an error. I went on the Facebook Website to see if anyone else had have the same issues and they have, it’s an ongoing issue with this company do not Play this game or download this app. They’re a scam. I am going to try and reach out to customer service but I’m done with this game. They’re not taking any more of my money if they don’t want to pay.

23 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

SCAM ALERT!! FRAUDULENT PRACTICES AT PLAY

This company is luring people to their site under false pretenses by using the logos of real casinos and making it appear as if that is who they are. It is a huge scam!! Please do not deposit money on this site as you will not win and they are not who they say they are. For me, they fraudulently used Hollywood Casino Columbus as a front to lead me to their site
I am starting a class action and is this has happened to you please contact me at jake.tovar419hotmailcom.

23 mai 2025
Avis spontané
Noté 3 sur 5 étoiles

I don't know if this is a scam site or…

Edit...5-28-25 well I stand corrected. I was actually paid my Bitcoin winnings of $365 USD. For those wondering you need to email in your id verification. It's your license front and back and you with it and then a recent bill. What they don't say is they need to be under 2mb each and might need to be emailed separate. You will get an email back saying they are reviewing it. Once I sent them in correct format I was approved that night and paid by 10am next day.

I don't know if this is a scam site or just really poorly run. I have been requesting a payout since May 11th. I sent required documents but no way to see it's status or even if they are being reviewed. I request Bitcoin payment and it says it's requested but no other feedback. All attempts to talk to real person via email or any other form have gone unanswered.

21 mai 2025
Avis spontané
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Réponse de SlotsandCasino

Hello Halfashine,

Thank you for taking the time to update your review and share details of your experience, it’s great to hear that your documents were successfully verified and that you received your Bitcoin payout. Congratulations on your winnings!

We recognize that the verification process can be improved your feedback helps drive this growth to improve on a smoother experience.

While we do use a chatbot for initial assistance, please know that our Live Chat support is available 24/7, and you can always choose to speak with a live agent for further help. We’re here to ensure your questions and concerns are addressed promptly.

Thank you again for your update, and we hope your future visits to our casino continue to be rewarding.

Best regards,
Casino Experience Team

Noté 1 sur 5 étoiles

Disappointed and cheated

I've spent the last two weeks trying to get them to honor the welcome package that they offered from the first day it gave me the 300 % of my deposit but I was supposed to get 30 free spins also they never gave me even one free spins when I contacted customer support they argued with me for over an hour that I had multiple accounts with in my household and when I tried to explain their was no one else in my household and to delete any other accounts in my name they said that they couldn't delete my account and even after I called back or vot in touch with them the second time they said that they where passing it on to their survivors and that they would contact me via email and I havent heard a word from them yet

1 mai 2025
Avis spontané
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Réponse de SlotsandCasino

Hello Jesse,

Thank you for sharing your experience. We understand the welcome package did not meet your expectations.

After reviewing your account, we found that the welcome offer could not be applied due to multiple accounts being detected. In line with our terms, this may impact bonus eligibility.

That said, we understand this may have caused frustration. To help clarify and resolve the matter, our dedicated team has already sent you an email with steps to verify your account and review the situation further. We encourage you to check your inbox, including spam or promotions folders, and respond at your earliest convenience.

We appreciate your patience and look forward to assisting you further.

Best regards,
Casino Experience Team

Noté 1 sur 5 étoiles

If you win at all you will get paid

If you win at all you will get paid. Takes a while but you'll get paid. But after that your a "skilled player" according to them. So unlike every other casino out there, they use this as an excuse to give you nothing. I mean nothing in the form of comp points, cashback or promotions. There is too many online casinos that are great and offer all kinds of benefits for playing their casino. Avoid this one! Play anywhere else.

17 mai 2025
Avis spontané
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Réponse de SlotsandCasino

Hello Brandon,

Thank you for taking the time to share your experience with us.

We’re pleased to hear that you received your winnings and had the chance to enjoy your gameplay. Your feedback is important, and we truly value your continued engagement on our platform.

We’d like to clarify that being assigned a Skilled Player status may impact your eligibility for certain bonuses and promotions. However, this status does not affect your ability to enjoy our games or deposit and play as usual. It's also worth noting that this designation is not permanent—your eligibility can change over time based on ongoing activity and gameplay patterns.

We’re committed to transparency and fairness, and we encourage you to review the details regarding bonus eligibility and how player status is determined here:
https://www.slotsandcasino.ag/self-help/promotions-bonuses/why-dont-i-see-any-bonuses-in-my-cashier/

If you have any questions or would like to discuss your account specifically, please don’t hesitate to reach out to our support team via Live Chat or email at support@slotsandcasino.ag We're always happy to assist.

Best regards,
Casino Experience Team

Noté 4 sur 5 étoiles

I have won a couple of time

I have won a couple of time. Twice over 5000.00. Both time I cashed out the max, which is 2500.00. First time I requested a check. It took a almost 2 months and that was my fault because I needed to send them more info. Contacted Slots and Casino and they were able to walk me through it. The next Cash out I use bitcoin. After send them all the info and them walking me through everything. I had my money in three days. Used my wallet to transfer to my checking account. It was easy. The only negative is after winning the last 5000.00. My winning has come to a stop. Almost like they flipped a switch and shoot me down. I'll keep trying for a little while but so far I'm ahead of game.

11 mai 2025
Avis spontané
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Réponse de SlotsandCasino

Hello Johnny,

Thank you for sharing your experience and congratulations on your winnings!

We’re glad to hear our team was able to guide you through both the check and Bitcoin withdrawal processes, and that everything went smoothly the second time around, we recommend using Bitcoin for withdrawals as it is our quickest method while also being free of fees.

We understand how streaks can sometimes feel unpredictable—slot outcomes are determined by random number generators to ensure fair play, but we know it can be a rollercoaster at times.

We appreciate your continued play and hope your next big win is just around the corner. If you ever need assistance, we’re always here for you via Live Chat or email.

Best regards,
Casino Experience Team

Noté 2 sur 5 étoiles

Thought this was an app from the actual…

Thought this was an app from the actual Nugget Casino and it wasn't. Made a deposit and got notified by my bank that a transaction from Nigeria just occurred.

7 mai 2025
Avis spontané
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Réponse de SlotsandCasino

Hello JP,

Thank you for sharing your experience. We’d like to clarify that we are not affiliated with the Nugget Casino and operate as an independent offshore online casino.

Regarding your deposit, we use secure third-party payment processors to handle card transactions, and in some cases, the processor location may appear as being outside your region. Please rest assured that this does not compromise the safety or legitimacy of your transaction.

If you have any questions or need assistance, our Support Team is available 24/7 via live chat or email.

Best regards,
Casino Experience Team

Noté 1 sur 5 étoiles

Fraud

I am.
Responding to slots and casinos response. They suggest I use chat which I did it's a bot. It's.
Now been well over 2 weeks and for some unknown tongue and cheek reason.I still have not been verified. Do not use this website.They have no intention of paying out.It's total fraud and a scam. There is.
No license number on the site.There is no telephone number on the site.You cannot reach them.

25 avril 2025
Avis spontané
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Réponse de SlotsandCasino

Hello Kathy,

Thank you for your feedback. While we currently do not offer phone support, our team is available 24/7 via live chat and email (support@slotsandcasino.ag) to assist with any concerns. When using the live chat, you’ll first be greeted by our virtual assistant, but you can type “Agent” at any time to be directly connected with a member of our Support Team.

Regarding your verification, this process typically takes up to 3 business days once all documents are submitted correctly. If it’s been longer, we encourage you to reach out again so we can look into your case and help resolve it promptly.

You may also check out the following article of our Self Help center for tips on how to ensure your documents are accepted:
https://www.slotsandcasino.ag/self-help/id-validation/how-can-i-make-sure-that-my-documents-are-not-rejected/

Best regards,
Casino Experience Team

Noté 1 sur 5 étoiles

They have given me the complete run…

They have given me the complete run around, I’ve seen all docs needed and still saying I need to send my credit card front and back? It’s a total bs scam!!!

7 mai 2025
Avis spontané
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Réponse de SlotsandCasino

Hello Melissa,

Thank you for sharing your experience, we understand the verification process did not meet your expectations.

Please note that in certain cases, we may request a photo of the card used to deposit as part of our verification process—this is outlined in our website. When requested, we always instruct players to cover the card number for security purposes.

You can learn more about this in the following article of our Self-Help center:
https://www.slotsandcasino.ag/self-help/id-validation/why-do-i-need-to-verify-my-identity/

Verification is a one-time, industry-standard procedure designed to ensure regulatory compliance and protect your account. If you need any help completing the process, our Support Team is available 24/7 via live chat and will be happy to assist you every step of the way.

You may also check out the tips outlined in the below article to ensure your documents are accepted:
https://www.slotsandcasino.ag/self-help/id-validation/how-can-i-make-sure-that-my-documents-are-not-rejected/

Best regards,
Casino Experience Team

Noté 2 sur 5 étoiles

Warning

I wouldn't say it's a complete scam I have won off the site before. The problem is when you do win something trying to get the money is a problem. You have to wait almost 3 months to receive the money. There customer service is trash and everything is scripted. You can never get a live person or a straight forward answer. You talk to several people in there customer service and they all tell you something different every time. So expect to get the run around every time you talk to them. They say the withdrawal method is 5 to 15 business days but that is a lie....it's more like 3 to 4 months.

7 mars 2025
Avis spontané
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Réponse de SlotsandCasino

Hello,

Thank you for taking the time to share your feedback.

We're glad to hear you've had wins on the site, though we're sorry to learn that your withdrawal experience has been frustrating.

Please note that when contacting Support via Live Chat, you’ll first interact with our virtual assistant—but right after, you’ll be connected with a live agent who will be happy to help with any concerns.

While we strive to process all withdrawals as quickly as possible, the timeframe you've mentioned is well beyond our expected standards. If this was your first withdrawal, delays may have occurred due to the one-time verification process required for account security.

For faster processing in the future, we recommend using Bitcoin, which typically completes within 48 hours once approved.

Best regards,
Casino Experience Team

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