smalleycross.co.uk Avis 

25
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Really good friendly staff, they really know their stuff. Great bikes, always presented really well. The Staff answer any questions you may have, with great knowledge of the product. This is my secon... Voir plus

Noté 5 sur 5 étoiles

Smalley Cross were excellent in fitting a new rear tyre on my Tracer 900GT despite being extremely busy they turned it round in just over a day. Brilliant service. Many Thanks. Highly Recommended.

Noté 1 sur 5 étoiles

Shocking company. I booked a test ride well in advance (and on the back of another bikers experience with this shop), took the day off work, travelled an hour only to find a member of staff had just r... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Only recently started using Smalley Cross for my motorcycling needs after my regular garage ceased trading. From my first phone call through to servicing and mots nothing has been a problem. Custome... Voir plus

À propos de l'entreprise

  1. Magasin de motos

Écrit par l'entreprise

Smalley Cross Ltd - Royal Enfield Derby, is a family run motorcycle & scooter centre offering only the highest quality service and brands. We can offer to do all motorcycle and scooter servicing and M.O.T's. Our current brands are Royal Enfield, Peugeot and Suzuki. Our aim is to offer 100% satisfaction to all our customers. We can offer finance options and also nationwide delivery.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

25 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,1

Tous les avis

(25)

6 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Purchase of the CF MOTO 1000 MTX

Really good friendly staff, they really know their stuff. Great bikes, always presented really well. The Staff answer any questions you may have, with great knowledge of the product. This is my second bike from Smalley and won’t be my last. Great team and great dealership.

10 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Shocking company

Shocking company. I booked a test ride well in advance (and on the back of another bikers experience with this shop), took the day off work, travelled an hour only to find a member of staff had just run an errand on the demo bike! 'He'll be an hour or so, have a coffee'. What, for an hour...or so?. Sort yourselves out, Don't send staff out on the only demo bike you have and keep a diary. Simple steps to good honest business and customer service. Absolute shower!! Give them a wide birth.

5 juin 2026
Avis spontané
Logo de smalleycross.co.uk

Réponse de smalleycross.co.uk

Thank you for your feedback. We are genuinely sorry that your visit did not go as planned, especially after you had taken time off work and travelled to see us.

To clarify, your test ride was booked for later than the time you arrived, and you arrived approximately 30 minutes before your scheduled slot. Unfortunately, due to a genuine human oversight, the Royal Enfield Bear 650 had been loaned to a service customer and was unavailable when you arrived. This was not a member of staff running an errand, as stated in your review.

As soon as we realised the mistake, we explained the situation and offered refreshments while you waited. We also offered alternative motorcycles for a test ride in the meantime so that your journey would not be wasted.

The Bear 650 was returned and available again approximately 15 minutes after you chose to leave. While we fully accept that the situation should not have occurred, it was an honest scheduling error rather than a lack of organisation or disregard for your booking.

We understand your frustration and apologise again for the inconvenience caused. We take pride in our customer service and are disappointed that on this occasion we fell below the standards we set ourselves. We appreciate the feedback and have reviewed our booking procedures to help prevent a similar oversight in future.

Noté 5 sur 5 étoiles

Absolutely top drawer??

Absolutely top drawer??? Thanks again Jay for getting me sorted out with a new bike that won't kill my shoulder. And a big thanks for the crew for sorting it so I can ride it this weekend 👍

19 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service whether that be bike…

Excellent service whether that be bike mot. servicing or buying a motorcycle from them.
I can testify it very good as have done all three. No hesitation in letting you have a test ride..and the final bonus is the free hot chocolate is to die for 😀

13 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

BSA Gold Star

Very helpful and easy transaction. I bought a 2023 BSA Gold Star at a very good price, low milage and great condition. It was fully serviced before it was delivered to me. Delivered to Lincolnshire at a very competitive price. I thoroughly recommend them. Thank you Smalley Cross.

8 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

My husband has just picked up his new…

My husband has just picked up his new Himalayan motorcycle and the experience at this dealership is second to none. The whole team are extremely professional and friendly, nothing is too much trouble and he is delighted with his new “toy”. The welcome pack is an added bonus! Thank you so much.

4 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Great guys

Great guys. Bought a pre-loved little scooter 3 days ago and it was delivered today. Friendly and knowledgeable. The scooter was one they had sold from new and had maintained for eight years, I felt that they were proud of this support they had given the previous owner so I felt I could buy it now with confidence.

23 novembre 2024
Avis spontané
Logo de smalleycross.co.uk

Réponse de smalleycross.co.uk

Hi Robert, many thanks for your kind review, enjoy your new bike, if you need any further assistance we are here to help.

Noté 5 sur 5 étoiles

Great friendly dealer.

Good friendly dealer who cannot do enough for you I was really impressed and I have dealt with a lot of motorcycle dealers this is one of the best.

13 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

above and beyond

Jay and his family went above and beyond when it came to selling me a van. He made it a smooth and easy process every step of the way. Lovely company in a nice part of the country.

3 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Great company

I recently purchased a new Royal Enfield from Smalley Cross both Michael and Jay were extremely helpful with nothing too much trouble. I would highly recommend this business to anyone. Thanks again.

1 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

New Rider New Bike,

I recently picked up my first bike from them and I must say they was extremely nice, friendly, and helpful throughout the process. I shall be returning to them for all my servicing or repair needs, and will be recommending them to anybody I know that's interested in a learner bike / scooter .

2 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

I stopped to help a couple who had lost…

I stopped to help a couple who had lost a wheel from their car; they were a couple of hundred yards from Smalley Cross. One of their ‘people’ walked up the hill and helped despite the fact there would be no gain for themselves. This is a business that deserves success.

16 février 2022
Avis spontané
Noté 5 sur 5 étoiles

I took my Interceptor in today for the…

I took my Interceptor in today for the brake caliper recall,I chose Smalley Cross,because of the excellent feedback from customers,and I can say it is fully justified,they provided an excellent service,very efficient,and great communication.I will be using them for all my servicing and genuine parts purchases!
.

11 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

I had to take my Royal Enfield Interceptor in for some warranty work due to a recall on the front brakes. These guys were great from the initial communication right through to handing me my keys back after the work was finished. Excellent service and I would definitely recommend them.

10 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Great service

Yesterday I took my Royal Enfield Interceptor to Smalley Cross for a safety recall. As usual the service, helpfulness and friendliness was second to none. This has been the case since I purchased my bike from them just over a year ago. Although I live almost 20 miles away I will still continue to use Smalley Cross and can't recommend them highly enough. KP

15 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Best two gents in the world

Bought a beautiful little fiesta from these two gents and we can’t thank them enough. They were amazing from start to finish. Extra helpful, super easy to talk to and they couldn’t have done more for us.would definitely recommend everyone to go their way. Cheers gents.

10 avril 2021
Avis spontané

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