My mum bought a new Hisense washing machine. The Hisense team came over and installed the new machine in a jiffy. No mess, no fuss. Noel was very effecient and professional. I am extremely happy with... Voir plus
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You are NOT buying a factory packed TV , As James Sales Manager said “ we specialise in liquidated stock ,we don’t buy direct from Samsung “ The product you buy will come as Sales Manager said “... Voir plus
Had what i needed, small integrated microwave to replace one that was 19 years old (small integrated microwaves are rare as hens teeth). Website's easy to navigate. Price was competitive. Free next d... Voir plus
Ordered my air fryer on Tuesday afternoon for next day free delivery, didn’t arrive until Friday lunchtime. If this is how long delivery takes, then it should state free delivery 3-5 working days. It’... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Road, Nw11ak, London, Royaume-Uni
- 02087263846
- Na@na.com
- smartappliancesonline.co.uk
3,5
Moyen
291 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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What a waste of time this company is-…
What a waste of time this company is- Bought an induction hob in Xmas sale- next day they said payment didn’t go through and Sale was over 😂 the best bit is the money went out of my account and then they refunded it. They then tried to make me buy it at nearly double the price.
Also when I bought it it showed up as 1 left in stock however today there is 4 at maximum price. Nice try Lads 👏 rubbish customer service and very rude, do not make the same mistake I did !! They then proceeded to lie and say I used a card from another country- no sorry guys I did not… I used my Barclays normal card registered to my adress so your poor behaviour to lie when replying to my review is shameful and you simply didn’t want to sell me the item on the Xmas offer. I just wish I had read the other scam reviews before my purchase.
21 décembre 2023
Avis spontané
Réponse de Smart Appliances Online
Hello Josh, as advised your payment was flagged as fraudulently and therefore rejected. We will not accept payments from another country to where the card is registered. Sale prices can change on a regular basis and so can stock during peak season.
Quick and easy
9 décembre 2023
Delivery on time
11 décembre 2023
Excellent service
Excellent service, very quick delivery and a great price and product
10 décembre 2023
The experience online was smooth and…
The experience online was smooth and easy . I can't comment on anything else as the delivery is delayed so I haven't got the microwave yet
9 décembre 2023
Returned a unused microwave I bought…
Returned a unused microwave I bought which didn’t fit as we expected, on arranging collection I was told it would be a £30.00 collection charge & a £52.00 restock charge. £82.00 for returning a perfectly good item is harsh. The small print said a charge will would be applied if used which it hadn’t been but because the box is open they’re charging me anyway.
1 décembre 2023
All OK with order from start to end…
All OK with order from start to end .was kept well informed.
30 novembre 2023
Fantastic service, fantastic product
We went to a large DIY superstore shopping for a new electric slot-in fire and had a very bad experience, although somebody was trying to sell us one and was being helpful didn’t know the measurements and totally refused to open a box so we gave up.
We came home and found the smart Appliances website which had all the answers and a great price so we pushed the button and bought it.
Less than 48 hours later it was delivered by DHL who had been excellent with communication.
The fire is now in place and is exactly as described, wonderful service from start to finish.
6 décembre 2023
Excellent transaction
28 novembre 2023
Very prompt service
Very prompt service. Kept me updated on when it was being shipped. Looking forward to trying my new shark carpet cleaner.
29 novembre 2023
Superb in every way. Buy with confidence.
So very quick with superb dispatch and delivery. No hitches whatsoever.
30 novembre 2023
Extremely disappointed
I am extremely disappointed with the service provided by Smart Appliances Online. I recently helped to purchase a coffee machine for my elderly mother, but unfortunately, the product did not meet our expectations. Despite our attempts to initiate a return, we have been met with nothing but silence and indifference from the customer service team.
The lack of a direct telephone number and the failure to respond to multiple online forms, emails, and WhatsApp chats has left us feeling abandoned and helpless. As a result, we are now stuck with a coffee machine that we have no use for and are unable to return due to the retailer's refusal to communicate to issue a return code.
This experience has left my elderly mother feeling distressed and frustrated, as she is now out of pocket for a product she cannot use or enjoy. I strongly advise anyone considering making a purchase from Smart Appliances Online to be aware of the lack of customer support and the potential difficulty in returning an item if it does not meet your expectations.
It is deeply disappointing to see a company demonstrate such disregard for its customers, especially those who may need extra assistance like my elderly mother. I hope others take heed of our experience and think twice before entrusting their hard-earned money to a company that fails to provide adequate customer care.
Order No #6339
17 novembre 2023
Exceptional customer service
Exceptional customer service. It came so fast I think they were wrapping it before I’d completed my purchase.
17 novembre 2023
Delivered to wrong address,said been…
Delivered to wrong address,said been signed for when it had not.
17 novembre 2023
Réponse de Smart Appliances Online
Hello Robert, thank you for leaving a review. However we have not received any communication from yourself to indicate the item was delivered to a different address. We believe this review to be extremely unfair when we are not even aware of a situation. If you believe there is an issue then please get in touch. I have tracked the item and can see it was delivered, and we have proof of delivery via a picture. Once again, if you believe there is an issue, please get in touch with us. Thank you
Fantastic service
Fantastic service , team was delivered very quickly and absolutely issues
15 novembre 2023
Very pleased with coffee machine,
Very pleased with coffee machine,
Easy to set up and use. Very well packaged.
10 novembre 2023
Very happy with my purchase
Very happy with my purchase, thank you for a quick smooth transaction.
11 novembre 2023
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