Smartcarrentals Avis 

Great price rental for a large SUV.
The pick up office is just 10 mins walk from the airport - very straightforward to find and easy to get to with luggage.
Car fully checked in my presence for any damage and a note made prior to signing the paperwork.
Car in good clean condition.
On returning the car they took me back to the airport and dropped me outside the departure building which was a great help.
Recommended car rental company!

Vettura non in condizioni eccezionali ma ottimo rapporto qualita prezzo.
L.unico pecca e' che dopo la perizia di riconsegna non e' stato rilasciato nulla che fosse tutto ok.
Per il resto non abbiamo avuto nessun problema quindi non abbiamo testato l assistenza

Just be alert with these guys. Won’t use again definitely.

Hello,

This experience was really bad for me. From the moment I arrived on Saturday, August 22, 2026, I had a problem with my bank card, which was a debit card, and it significantly changed the rental costs. We went from €30 to €250. I can admit fault here because I hadn’t carefully read the conditions related to the bank card. Then, I had booked a Toyota Prius, but they gave me a Peugeot 208 (these two vehicles are not in the same size category). The air conditioning didn’t work on the Peugeot 208, so the rental company replaced it. The rental company came back with a Citroen C3 (still not a Toyota Prius), which was in a questionable working condition (there was a noise coming from the engine compartment that seemed abnormal to me, and I reported it right away. The rental company assured me that everything was normal), but the air conditioning worked. My family and I left with the C3. The next day, Sunday, August 23, 2026, the vehicle displayed a warning message engine, oil pressure too low. I canceled my trip for the day and went back to the rental agency to report the issue. After a brief check by the mechanic, he told me that everything was normal and that there was no problem. We left not very reassured and continued our stay. On August 24 around 10:40 a.m., the vehicle refused to start and showed 'repair engine' on the dashboard. I immediately contacted the rental agency and explained. He asked if I could come to the office, and I told him again that the engine wouldn’t start. He sent the mechanic. Fifty minutes passed between my first call and the mechanic’s arrival. The mechanic brought me another Citroen C3 and managed to take the broken-down vehicle away. I went straight to the agency, and they told me that the fuel level wasn’t the same as when I got the car and asked me to pay the difference. I explained that the vehicle was broken down, so I couldn’t have refueled. The broken-down vehicle was given to me with 3/4 of a tank but noted as full (I wasn't paying close enough attention when receiving the vehicle). I agreed to return the replacement vehicle with a full tank to make up for it, but he told me that to close the file with the broken-down vehicle, I had to pay, and I was charged half (because when the first C3 broke down, it was half full). I paid. The replacement vehicle was in poor body condition, damaged inside (air vent flaps broken, plastics detached, all four wheels were different brands but the same size, one of the doors wouldn’t open from the outside, etc...) and I had no problems with it. When returning the vehicle on August 29, 2026, the rental company claimed the fuel level was not consistent with the delivery. I explained to him, and this time I took a photo, that the level was at that position when I picked up the vehicle.  I still have a strong feeling that I got ripped off throughout the whole service from this rental company, which I wouldn't recommend to anyone. Stick to traditional rental companies like Hertz, Sixt, Budget, or others, and it will cost you less. Believe me. This isn't my first rental, and it's the first time I've been scammed like this. I bet too much on the price, and it ended up costing me more. Just saying...

Thierry

I rented a car from them and this car was falling apart, it’s the second time I’m renting from them and will be the last time, they have high deposits and they keep the deposit for 30 days after returning the car, which is insane, usually the deposit is cleared after 7 -10 days, the car was in an poor state side mirror cover missing , plastic around the car coming off, more over they are not serviced and maintained properly, both times I rented from them both cars worked not properly In fact the day I had to leave for the airport to catch my flight the car didn’t start and I had to take a taxi with all my family to reach the airport, once I called them and informed them that the car is not starting up and I had to leave the car behind, they told me that they are going to deduct €200 from the deposit for deploying the tow truck!!!! So it’s not my fault the car didn’t start and I have to pay €200, plus I hade to pay €33 taxi that morning to reach the airport. I will never ever rent from them again I don’t suggest these scammers to nobody, I prefer to pay a bit more and have a better service rather then trying to save a few pennies and losing money at the end, 30 day’s deposit it’s unheard off and the cars they have as mentioned they don’t work properly both times the cars had something wrong. Very unsafe !!!!!

Super helpful and friendly team. Definitely recommended.

La nostra macchina non esisteva nonostante la prenotazione quindi siamo arrivati a piedi e andati via nello stesso modo

Many thanks to Klinsmann who made it very stress free for us. Will use again.

Venho apresentar uma reclamação formal relativamente à experiência que tivemos com o serviço de aluguer de viaturas da Smart Mobility, junto ao Aeroporto Internacional de Malta.
A nossa experiência começou desde logo de forma pouco profissional. O ponto de atendimento situa-se num espaço bastante improvisado e afastado, onde fomos recebidos pela equipa responsável pelo aluguer. Apesar de termos uma reserva previamente efetuada, fomos informados de que seria necessária uma caução de 1.600 €, condição que aceitamos, confiando que todas as restantes condições do contrato seriam respeitadas.
A situação mais problemática ocorreu no momento da devolução da viatura.
Após uma utilização perfeitamente normal do veículo, este apresentava alguma sujidade exterior provocada por dejetos de pombas e gaivotas, algo completamente alheio à nossa utilização e que, naturalmente, pode acontecer durante a permanência de um veículo estacionado no exterior. No momento da entrega, fomos informados de que teríamos de limpar o carro ou seria aplicada uma taxa de 100 €.
Esta condição não nos tinha sido comunicada previamente e não estava claramente prevista nas condições que nos foram apresentadas aquando do aluguer. Perante a ameaça de cobrança, dirigimo-nos a um local para limpar a viatura, regressando posteriormente com o carro devidamente limpo e em condições normais.
De seguida, foi verificado o nível de combustível. O depósito encontrava-se apenas cerca de dois níveis abaixo do máximo, uma situação que considerávamos perfeitamente normal e para a qual estávamos dispostos a pagar o combustível em falta.
Contudo, fomos informados de que teríamos de pagar uma taxa adicional de 80 €, além do valor necessário para abastecer o combustível em falta.
Esta cobrança causou-nos particular indignação porque, de acordo com as condições do contrato, estava indicado que seria cobrado 3 € por cada litro de combustível em falta. Não nos foi apresentada qualquer justificação clara para a aplicação adicional de uma taxa de 80 €, nem consideramos que esta cobrança estivesse devidamente prevista nas condições contratuais que nos foram fornecidas.
Perante esta situação, chegámos inclusivamente a mencionar que iríamos contactar a polícia para esclarecer a legitimidade das cobranças. No entanto, encontrávamo-nos sob uma enorme pressão, uma vez que tínhamos um voo para apanhar, e a situação estava a atrasar-nos significativamente. Acabámos por optar por nós próprios abastecer a viatura, precisamente para evitar perder o voo e terminar aquela situação .
Fomos, então, completar o depósito numa bomba de gasolina e pagamos apenas 11€, pelo que a diferença entre o valor efetivamente pago e o valor que nos estava a ser exigido tornou a situação ainda mais incompreensível.
Consideramos que esta circunstância é particularmente grave: tínhamos deixado uma caução de 1.600 €, pelo que nos encontrávamos numa posição de clara desvantagem perante a empresa. Na prática, sentimo-nos pressionados a aceitar cobranças que contestávamos, com receio de que a empresa pudesse simplesmente retirar os valores da caução.
No final, os próprios funcionários que nos atenderam afirmaram que a situação não seria da responsabilidade deles, mas sim de quem os empregava. Embora não possamos confirmar essa afirmação, consideramos que cabe à empresa garantir que os seus funcionários atuam de acordo com as condições contratuais e com práticas comerciais transparentes.
A nossa perceção, perante todo o sucedido, foi de que existiu uma tentativa de obter valores adicionais através de cobranças que não nos tinham sido devidamente comunicadas ou que não correspondiam ao que estava previsto no contrato, aproveitando a posição de vulnerabilidade do cliente no momento da devolução e a existência de uma caução elevada.

Avoid at all cost! We booked via stressfreecarrental website. The office is not on the airport, and the office was a front for 5 different companies. When returning the car it seemed from the outset they are paid a commission for any “damage” to the car. Luckily we took extensive photos, when challenged the small scratch was existing the agent became immediately hostile and confrontational. Avoid at all cost, and check the address for collection, if not on the airport it will be these dodgy lot

DO NOT USE THIS COMPANY!!!!
This company used to be in Malta airport until they were asked to find new premises which basically sums them up !!! They are now a 15 minute walk from the airport across a very busy road and dirt track which is not mentioned on their site !! We arrived at their office and straight away demand a deposit of £2500 which we were told would be held on our Credit Card to find out within minutes it had actually been taken off our Credit Card straight away so had to be refunded back !! we sat in the office for about 35 minutes filling out the same form over and over again and we were then taken to the car which we had ordered which in fact was nowhere near the standard or the make and model of what we had paid for we straightaway declined this car and asked for what we had ordered and was told we would have to come back tomorrow which as you can imagine, was impossible to do as we needed the car to get us from the airport to our hotel on the opposite side of the island! He then miraculously found another car which again was nowhere near the standard of what we had paid for the car was full of dents and scratches. The wheel trim was hanging off and inside the roof lining was hanging down touching the head of our passengers!! at this point, we were too tired and extremely hot to argue any further and took the car. It was not ideal but served the purpose for our trip .We had left our self plenty of time to drop the car back to the rental company on the return back to the airport however when the company inspected the vehicle they advised us that we should’ve cleaned the outside of the car before returning it ! whilst we were there we had rain which had obviously had dust in it as every vehicle on the island was covered in the same film of dust. We explained that the car was not clean when we had picked it up and no one had told us that it should’ve been cleaned on its return. They were extremely argumentative and hostile towards us and told us to go away and find a car wash, we explained that obviously we needed to get our flight they were having none of this and told us that we were irresponsible for not leaving an hour for the handover back to them. They also tried telling us that one of the scratches was our responsibility which was actually already there when we picked the car up! We have since read many reviews about this company which mirror our problems and grievances the worrying fact is they have your Credit Card details and take this holding deposit so I am very closely watching my Credit Card to make sure nothing is taken from it. About this company at all cost !!!

This company is a real scam. We started with a car lowed quality as reserved. They are slow, delay deliberatly when you have to catch a plain, so you pay extra for all kinds off stuff. We should wait 10 min for for the system to start. If we dont want to wait ( or cant because of catching a plain) that it would cost us €90,- We had our tank almost completely filled off delivered (90%), but we had to pay €90,- because it was not completely full. This was more than €10,- p/l
Ridiculus. Be aware. This is a real rip off.

Aluguei um carro através da EconomyBookings com a Movis Car Rental (mesma operação de Smart Car Rentals / Smart Mobility, escritório em Gudja, Aeroporto de Malta). A meio do aluguer, a matrícula traseira soltou-se sem qualquer dano ao suporte ou à traseira do carro (relatório policial confirma perda/furto, não dano por negligência). Só me trocaram o veículo, obrigatório para continuar a viagem, mediante pagamento imediato de €452 (€352 pela matrícula + €100 de taxa administrativa), sem fatura ou comprovativo do custo real. O valor oficial de reposição de matrícula em Malta é de cerca de €43. Reclamação formal apresentada junto da MCCAA, CEC Portugal e da Transport Malta. Peçam sempre fatura detalhada antes de pagar qualquer cobrança de "danos".

Son unos estafadores nos dieron un coche defectuoso que a las menos de 24 h se había roto el cambio de marchas y el embrague y nos hicieron pagar 1200€ quedándose también la fianza sin darlos ningúna explicación de que les había dicho el mecánico ya que ellos mismo escribieron un papel haciéndose pasar por el mecánico diciendo que habíamos tenido una mala conducción para poder cargarnos el pago. Además eso ocurrió el primer día y no nos proporcionaron otro coche para poder disfrutar de nuestras vacaciones dejándonos sin dinero y sin coche. No recomiendo para nada esta compañía debido a los inconvenientes y la mala educación.

If possible I would leave less than 1 star. Upon reaching they first helped other, later, customers while they were supposed to be handling our booking. Processing took an hour despite having no customers ahead of us..

the car for our other party they called 1 day later asking for the car to be returned because they the car registration was lapsing.

After having paid an additional amount for out of hours redelivery, nobody was there despite numerous calls and mails. We had to leave the vehicle or we would have missed our flight due to their inability to honour their contract and actually show up.

Then they claimed the car has to be cleaned despite no such requirement in the contract(asking 100 euro service for excessive dirt) and then fabricated a scratch(despite the car being full of dents/scratches upon delivery) and are pushing to hold the deposit fraudulently.

No evidence from their side is provided and no responsibility is taken for what is clearly a company looking to scam people.

I would definitely not rent from this company. My wife and I went to Malta for a quick vacation and a Smart Rental Car was included in the vacation package. The price of the rental was very attractive. I looked over the car and noted a number of scratches which we documented. As others have noted, they state that they are located at the airport; however, this is not true as they are located approximately a 15 minute walk - with luggage and crossing a busy road to get to their office. The thing that really irritated me was regarding a parking ticket. I admitted to the "agent" that I had a ticket upon returning the car and the agreement states that there is an admin fee. I handed the ticket to the "agent" as he said they could take care of it as we had a limited amount of time to go some "office" to pay it nor did he state that it could have been paid online. However, the "agent" nor the agreement stated what that admin fee is...well, it is 200Euro on a 24Euro ticket....OUTRAGEOUS to say the least. Be careful of fees that they state as they are not documented. When I complained about the hidden fee amount and the lack of transparency by their "agent", their response was the agreement states there is an admin fee for unpaid tickets....which took them 3 weeks to pay after we gave them the ticket upon returning the car. Stay away...and rent from a reparable company like Hertz or AVIS.

I would not recommend this car rental company under any circumstances.

We had only had the car for 10 minutes when we hit a curb and got a flat rear tire. Naturally, we called the rental company, but they did not seem to know how to handle the situation. After several phone calls back and forth, they came out to inspect the car and confirmed that the tire had been torn. They then drove away, only to call us later and tell us to drive to the nearest gas station and inflate the tire. I refused to do that.

After some more time had passed, they suggested that we could have the car picked up by a tow truck for €200 and pay €800 for a new tire and wheel rim. We agreed to this, but first we had to transfer the €200 via an international bank transfer before they would even arrange the tow truck.

To make a long story short, it took a total of three hours before one of the rental company’s employees finally came to pick us up. We were given a replacement car and could continue our journey, but we were already three hours behind schedule.

At the same time, we were told that we could either collect the invoice for our insurance company two days later or when we returned the car the following week. We chose to do it the following week, but unsurprisingly, they did not have any invoice ready for us. They promised to send it by email within three hours that same day.

Later that evening, I contacted them on WhatsApp because I still had not received the invoice. After several messages and phone calls over the next three days, I finally managed to obtain the invoice for the tire and wheel repair as well as the tow truck service.

Their handling of our accident was completely unacceptable, and for that reason I would strongly recommend that others choose a different rental company.

I had a different experience but everything you read from others are 100% true, because when I was at their office , there were a lot of complaints from deposit to rent increases to threat, they do not hold a deposit they withdraw and after a month you get back the money ,so I prepared well for my turn, I turn on my camera to record everything I will post on YouTube. 1.I was told meet and greet at the airport but office is one mile walk so not true.2. They insisted to pay extra 10 for congestion while I took the car for sat and Sunday and Monday return ,I showed them that no congestion fee on weekends and also I’m not planning to go to the city centre and also congestion is 0.60 pence per hour but first 6 hours are free .Movis refused to give the car I told them show me in my contract and there is no clause so they call smart mobility and smart said they will refund me the 10 euros but never got back the money. Last , I paid deposit £1300 but the car itself does not cost £200 😁 they did not have the car first so they call a delivery man who uses his car for food delivery, very dirty car he brings to us but we had no option. Upon return the car check was extraordinary trying to find every fault but they could not . So Avoid. My bank blocked the deposit and ask me if I paid and I had an option to say no but I did not , The office was like a war zone every customer was complaining either deposit or congestion or rental increase .too cheap to be true , £3 a day

Absolute scammers. I booked my rental under ref 29FFE9 from 04/04/2026 - 06/04/2026 for a 8pm collection. The company reviewed & confirmed my booking 24hours post booking however when I came to collect my car, the following took place:
1) All their cars were returned back to a dodgy lot so no cars to rent out
2) The office is dodgy as hell with foul smell all round and 2 other fake rental companies desks in the same premises run by the same 2 gentlemen on sight.
3) I have been chasing to get my refund as never got a car and have sent 8 - 10 chasers without a single response. No customer service quality I suppose.

Imagine the same scenario with a young family outside of the airport at 8pm with this level of service is an absolute joke.

DO NOT USE MOVIS or any other SMART CAR RENTAL brand in Malta!
I want to share our experience so others can avoid the same mistake.

We booked a car online for what seemed like a great deal: €61 for 5 days. After carefully reading the terms, I decided to purchase full insurance separately (third-party provider) to be safe.

At pickup, things quickly changed.

First, the price increased to €71 due to a “local tax” that was not clearly communicated upfront.

Then came the real issue:
If you don’t take THEIR insurance, they require a €2300 deposit on a CREDIT card (not debit). We had multiple cards, but all were debit – like many travelers nowadays.

This is where the trap is.

Because of this, we were effectively forced to take their insurance at €35 per day, plus an additional €500 deposit. This increased the total rental cost to almost 4x the original online price.

From what we saw, many other customers were caught in the same situation. This appears to be a core part of their business model.

Other major red flags:

The office is NOT at the airport. You need to go to an off-site location shared with multiple low-cost brands – clearly a large-scale operation.
Communication was extremely difficult. The staff member spoke very unclear English (strong accent, mumbling), making it almost impossible to properly understand the terms or ask questions.
The process felt rushed and confusing: “sign here, here, and here” without proper explanation.
The vehicle condition report was incomplete, and some damages were not listed.
We noticed that the inspection document had already been digitally signed by someone else (!).
The car itself was in poor condition, and even had a service warning light on when we started it.

At that point, after a long and frustrating process, we just wanted to leave.

Thankfully, I took detailed photos and videos of the car before driving away – I strongly recommend everyone do the same.

Final thoughts:

This experience felt like a well-structured upselling trap rather than a transparent rental process.

We will NEVER rent from Movis (or similar “too cheap to be true” providers) again.

👉 My advice:

Always check deposit conditions carefully
Make sure you have a CREDIT card (not debit)
Be very cautious with unusually cheap offers
Document the car thoroughly before leaving

Learn from our mistake.

Stay safe and enjoy your trip.