Lovely place nice and clean staff on desk were polite and helpful. The dentist was great talking me through what she was doing so overall a very good place to be and I would highly recommend drakes sm... Voir plus
L'entreprise a répondu

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lovely place nice and clean staff on desk were polite and helpful. The dentist was great talking me through what she was doing so overall a very good place to be and I would highly recommend drakes sm... Voir plus
L'entreprise a répondu
I had a checkup appointment. The receptionist greeted me and was very helpful filling in my forms. I saw the dentist and her assistant, they were warm and friendly. Luckily, I've had no problems with... Voir plus
L'entreprise a répondu
Only second time at this location, previously at whalley range ,though some areas of waiting room require T.l.C and access to same difficult if mobility issues ,staff knowledge and care very very g... Voir plus
L'entreprise a répondu
I had a very nerve wracking experience going to the Smart Dental Care branch in Blackburn and was treated by Dr I Rehman and Nurse Anju. I am usually very nervous going to the dentist and felt quite u... Voir plus
L'entreprise a répondu
At Smart Dental Care, we believe everyone deserves to feel confident in their smile. As a trusted local practice serving both NHS and private patients, we take pride in offering high-quality, affordable dental care to the communities we serve. What sets us apart? It’s the people. Our friendly, welcoming teams make every visit feel easy, while our experienced clinicians deliver outstanding care you can trust. Whether it’s a routine check-up or advanced treatment, you're in safe, skilled hands. With locations across the North West of England, Northern Ireland and Dublin and over 250,000 patients cared for, Smart Dental Care is proud to combine the personal touch of a community practice with the standards of a nationwide provider. We’re here for every smile – inclusive, compassionate, and committed to helping you look and feel your best.
Écrit par l'entreprise

Dental Essentials

44 New Bank Road, BB2 6JW, Blackburn, Royaume-Uni

Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely place nice and clean staff on desk were polite and helpful. The dentist was great talking me through what she was doing so overall a very good place to be and I would highly recommend drakes smart dental care

Réponse de Smart Dental Care - NewBank Dental Centre
UPDATED: Angela the practice manager contacted me to arrange a consultation so I can get it checked out tomrrow still not sure what happened but assuming its a mix up with protocol. I appreciate the support from Angela though...
I am absolutely fuming with the shocking service and complete lack of care from Newbank Dental Centre. I called today with an active, rapidly worsening oral infection and a severe, unmanageable foul odour coming directly from between my two front teeth. The infection has gotten so bad that my front teeth are feeling loose and I am terrified I could lose them.Instead of helping me, they booked me for a phone call 18 days away. The dentist completely refused to see me in person, guessing over the phone that I have a cold sore based entirely on an assumption. What makes no sense is that a cold sore would be completely gone in 18 days anyway, yet they still refuse to bring me into the surgery to physically check or save my loose teeth.They completely failed in their duty of care by refusing to offer a remote phone triage or an emergency prescription to help clear the infection, the smell, and save my teeth in the meantime. Leaving a patient completely abandoned with zero medical help for nearly three weeks is dangerous and negligent. I have officially taken this higher to the NHS Integrated Care Board. Avoid this place if you need actual urgent care.

Réponse de Smart Dental Care - NewBank Dental Centre
Very friendly and make you feel comfortable do great work highly recommend

Réponse de Smart Dental Care - NewBank Dental Centre
The worst incompetent surgery in Blackburn by far. Absolutely waste of time.

Réponse de Smart Dental Care - NewBank Dental Centre
A very kind and helpful Dentist, for someone like me who is slightly Dentist- a- phobic its is perfect as all the staff are calm and thoughtful.

Réponse de Smart Dental Care - NewBank Dental Centre
The dental nurse explained everything very clearly and confidently Just as she did on my previous visit

Réponse de Smart Dental Care - NewBank Dental Centre
Everything from the dentist's personal care. I find it second to none. Booking process with reminders, the staff and service are excellent

Réponse de Smart Dental Care - NewBank Dental Centre
I had a checkup appointment. The receptionist greeted me and was very helpful filling in my forms. I saw the dentist and her assistant, they were warm and friendly. Luckily, I've had no problems with my teeth so didn't need any further treatment.. I was advised how to clean my teeth gently and was assured I was doing a good job looking after them. Overall, a good experience!

Réponse de Smart Dental Care - NewBank Dental Centre
There was no receptionist at the desk until after 2pm and my appointment was at 2pm. I had to queue for 20 mins which was a struggle for me as I have Multiple Sclerosis. I was in a lot of pain having to queue, you really should ensure there is always a receptionist at the desk.

Réponse de Smart Dental Care - NewBank Dental Centre
Arrived a little early and seen quickly by reception and only a few minutes wait for the actual dentist. Everything explained and treated well. Thank you

Réponse de Smart Dental Care - NewBank Dental Centre
My dentist make me feel at ease & I'm happy with my treatment .

Réponse de Smart Dental Care - NewBank Dental Centre
Great service friendly staff,made me feel at ease during my treatment 🙂

Réponse de Smart Dental Care - NewBank Dental Centre
Very pleasant dentist. She explained very clearly what was going on with my teeth and talked me through the x-ray. The appointment did not feel rushed which has happened on previous visits

Réponse de Smart Dental Care - NewBank Dental Centre
Very pleased 😊
Enrolled as an NHS patient and was seen within a couple of days. The dentist was very good!!

Réponse de Smart Dental Care - NewBank Dental Centre
All staff friendly and helpful . Dentist explained everything very professional

Réponse de Smart Dental Care - NewBank Dental Centre

Réponse de Smart Dental Care - NewBank Dental Centre
I had an appointment for my wisdom tooth removal. I was very frightened as last time when they took the wisdom tooth out they referred me to specialist but this time my dentist was Aisha.
But she done it very professionally and I didn’t feel any pain just bit of discomfort.
They did charge me which was confusing as it was done on NHS last time. I didn’t understand this bit. Can you explain this please. Why I wasn’t charged last time for my wisdom tooth removal and was charged for another wisdom tooth removal?

Réponse de Smart Dental Care - NewBank Dental Centre
The girls on reception are excellent, friendly greeting, knowledgeable & professional. My dentist was also excellent - well done to all

Réponse de Smart Dental Care - NewBank Dental Centre
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.