Their big “weekly cashback” turned out to be like 3 euro after I lost around 90 in that period. Seeing that number pop up almost annoyed me more than if they’d given nothing at all. Just felt like a r... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Walked into the store during a freezing London night, wandering around by myself. They offered me to go inside to get some warmth. The store is very warm indeed, they saved me from hypothermia. Specta... Voir plus
Bright neon everywhere, flashing banners, moving backgrounds. After like 20 minutes my eyes were tired. No simple or dark mode option. It’s like they want to overload you so you don’t think too much a... Voir plus
L'entreprise a répondu
Giving my purchase 4 stars as the price I paid for a designer watch makes me feel like it must be fake,but truth be told wouldn't bother me if it was as it is a stunning watch,well made and comes with... Voir plus
À propos de l'entreprise
Coordonnées de contact
2,9
Moyen
146 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not beginner friendly
As someone fairly new to online casinos, I found their rules and layout confusing. No clear starter guide.
2 mai 2026
Avis spontané
Réponse de https://smartxdirect.co.uk
Dear Player,
Thank you for taking the time to share your Kansino review. We are sorry to hear that getting started on the platform felt unclear and not as straightforward as expected.
We understand how important it is for new players to have simple guidance and an intuitive layout. Your feedback highlights an area where we can enhance the experience and provide better support for newcomers.
Unfortunately, we were unable to identify your account in our system. Please contact us via email at sales@smartxdirect.co.uk or through the live chat on our website so we can assist you directly and help make your experience more comfortable.
Best Regards,
Kansino team
Annoying sound effects
Even on mute, some games randomly play sound when a bonus pops up. I usually play late at night and it scared me more than once. Couldn’t find a global sound off setting, had to fix each slot separately.
2 mai 2026
Avis spontané
Réponse de https://smartxdirect.co.uk
Dear Player,
Thank you for taking the time to share your Kansino review. We are sorry to hear that audio elements behaved unexpectedly during your sessions.
We understand how disruptive this can be, particularly in quieter settings. Your note about the lack of a universal sound control is helpful, and we will pass this along as feedback to improve usability.
Unfortunately, we were unable to identify your account in our system. Please contact us via email at sales@smartxdirect.co.uk or through the live chat on our website so we can guide you through available settings and review your experience more closely.
Best Regards,
Kansino team
Design hurts my eyes
Bright neon everywhere, flashing banners, moving backgrounds. After like 20 minutes my eyes were tired. No simple or dark mode option. It’s like they want to overload you so you don’t think too much about what you’re doing.
2 mai 2026
Avis spontané
Réponse de https://smartxdirect.co.uk
Dear Player,
Thank you for taking the time to share your Kansino review. We are sorry to hear that the visual presentation of the platform made your experience uncomfortable. We understand that a balanced and easy-on-the-eyes interface is essential for enjoyable gameplay. Your feedback regarding the intensity of visuals and the absence of alternative display options is important and will be shared with the relevant team.
Unfortunately, we were unable to identify your account in our system. Please contact us via email at sales@smartxdirect.co.uk or through the live chat on our website so we can further discuss your experience and assist where possible.
Best Regards,
Kansino team
Cashback tiny joke
Their big “weekly cashback” turned out to be like 3 euro after I lost around 90 in that period. Seeing that number pop up almost annoyed me more than if they’d given nothing at all. Just felt like a reminder of how much I blew.
2 mai 2026
Avis spontané
Réponse de https://smartxdirect.co.uk
Dear Player,
Thank you for taking the time to share your Kansino review. We are sorry to hear that the reward you received did not feel satisfying in comparison to your recent activity.
We understand that expectations around promotions can vary, and it’s important for these offers to feel fair and meaningful. Your comments are valuable and will be considered as we review how our offers are structured and communicated.
Unfortunately, we were unable to identify your account in our system. Please contact us via email at sales@smartxdirect.co.uk or through the live chat on our website so we can take a closer look at your case and clarify how the reward was determined.
Best Regards,
Kansino team
Réponse de https://smartxdirect.co.uk
Dear Customer,
Thank you for taking the time to share your Kansino review. We are truly sorry to hear that you have been receiving more communications than expected and that managing your preferences has been difficult.
We completely understand how inconvenient this can be, and we appreciate you bringing it to our attention. Ensuring that players have full control over notifications is very important to us, and your feedback helps us improve this process.
Unfortunately, we were unable to identify your account in our system. Please contact us via email at sales@smartxdirect.co.uk or through the live chat on our website so we can review your situation and make sure your communication settings are properly adjusted.
Best Regards,
Kansino team
Traag respons bonus
Bonus niet toegekend, ticket ingediend, pas na weekend opgelost. Geen sorry.
23 février 2026
Avis spontané
Réponse de https://smartxdirect.co.uk
Dear Player,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the delay in resolving your bonus issue and the lack of communication you experienced.
We understand how frustrating it can be to wait for a response, especially when it concerns something as important as a bonus, and we regret that the resolution only came after the weekend without a proper follow-up.
Unfortunately, we were unable to identify your account in our system based on this review. We would really appreciate the opportunity to look into this matter more closely and ensure everything has been handled correctly. Please contact us via email at sales@smartxdirect.co.uk or through the live chat on our website so we can review your case in detail and assist you further.
Best Regards,
Kansino team
Exzellent service
23 janvier 2026
Avis spontané
Good person and was really helpful
14 octobre 2025
Avis spontané
Asaf did a great job
Asaf did a great job, putting a glass on my Iphone 16. Fast and clean, great job!
29 juillet 2025
Avis spontané
Really really recommend
Really really recommend! I needed an urgent repair on my phone and Asim completely sorted and fixed my phone in no time. It’s as good as new!
8 juin 2025
Avis spontané
Muy amable atencion y me ayudo a…
Muy amable atencion y me ayudo a activar mi telephone. Thanks a lot Asim!!!!
24 mai 2025
Avis spontané
Very satisfied with the service and…
Very satisfied with the service and reliable mobile repair service.
Highly recommended
29 mars 2025
Avis spontané
Walked into the store during a freezing…
Walked into the store during a freezing London night, wandering around by myself. They offered me to go inside to get some warmth. The store is very warm indeed, they saved me from hypothermia. Spectacular AC service. 10/10 def will come back
19 avril 2023
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.