SmilePath Avis 

Lylana was very helpful during the process of making my impressions over face time , thank you

Avoid this company at all costs (ORDERED IN MARCH)
See previous review for information below.
We are now three weeks on from when I posted my last review after receiving one set of aligners that took 6 months to be sent.
That same day, Ben from Smile Path called me to ensure me I would receive another 4 sets within 2 weeks. LIE! I have now had this first set on for over 20 days, which makes no sense when they make an app that tells you to switch to the next in 10 days time.
After speaking with Max on the online chat on 3/9/2026, he also assured me that 'fabrication would be completed today and aligners would be dispatched within 24hrs'.
What do you know - they create a shipping label and then send you the details, without actually dropping anything off to AusPost. (Same thing happened last time, then one aligner was dropped at the post office 8 days later)
I so far have spoken to Ben, Max, Jamie & Felix. Each one of them have given generalised updates, they have lied, they have given misleading information and obviously do not care about customer satisfaction.
6 months on and I still do not have the product I paid $1500 for, if the process actually went as they said i would almost be finished treatment now.
I do not understand how this company is still running!
Be aware - every other 5 star review you see, is from people making impressions during an online video chat, where the person running the video chat asks you to leave a good review for them. At this point you think that everything is going to run smoothly as advised, this is far from the case.

Lyana was so helpful and professional in guiding me through the process of making my teeth impression kit via Google Meet. The whole experience felt so easy and seamless, and she made me feel really confident that I was doing it correctly.
I was super nervous at first and wasn’t sure if I would be able to take the impression properly, but Lyana’s clear guidance and reassurance made the whole process so much easier.
Thank you so much, Lyana — you’re amazing! 😊

Very helpful and clear demonstration.

Easy guidance through every step, friendly staff

The team at smilepath have been absolute angels, Jamie And Zoro made my whole experience pleasant and easy to understand, genuinely could not ask for a better support team, absolutely incredible

Extremely frustrating experience — I would strongly recommend against SmilePath.

I was advised in writing by my dentist not to commence orthodontic treatment after a suspected infection was discovered. I had not started treatment, had not signed the consent form, had not even opened the impression kit, and my aligners had not been manufactured.

Despite this, SmilePath refused to give me a full refund. I repeatedly asked for my money back and was instead offered 50% reimbursement and even a sponsorship arrangement — none of which addressed the very straightforward issue I was raising.

I ultimately had to take the matter to NSW Fair Trading before SmilePath agreed to refund my money.

The fact that I had to go through this much stress and escalation simply to get my money back for treatment I had never even commenced is completely unacceptable.

I will never use SmilePath again and absolutely would not recommend them to anyone.

Really helpful and informative service.

Thanks Josh for helping me with the impressions!

Josh was very helpful, easy instructions, very nice to speak with !

Jose was very helpful and understanding and made the process very easy to get through resulting in a very good impression

Lyana helped me with my impression making process. She was very helpful in guiding me through the process. Thanks a lot for your help!
Edit: it took almost four months from when I first ordered my retainers to when I finally received both sets. I wrote this review in August when i had a call to help mould the retainers (a month after i had paid for them online). Now it’s November and i have only just received both sets of retainers.
There are very long wait times for orders to be processed, moulds to be sent, moulds to be received, and retainers to be fabricated and shipped. If you need something quickly, this is not the best option.

Ben from Smile Path was great. Very patient and his instructions are very clear. Would definitely recommend

This company is a SCAM, 95% of the 5* reviews on here are bots, all using the same key words with 1 review per account

Paid in full for retainer 5 months ago and ive only received 1 retainer out of my alleged 12 they've claimed to have.

Told me i would have a new one sent every 2 weeks about 2 months ago and still have not received no more than 1 retainer.

They said they'd 'speed' up the process of my next retainer 3 weeks ago and had 0 emails or update regarding this

Don't waste your money, small claims court I think

Lyana was really very helpful and kind today during the session. She made it very easy and straightforward

Lyana was fantastic very helpful

Good instructions very clear

Thanks Derek

SmilePath pleased and disappointed me but the final product was worth it.
The initial impression making was more difficult to achieve an accepted impression which caused delays. At times when I was frustrated the Smilepath team worked out options and solutions to assist.

The hole experience was great and John was patient guiding me through the process. Thanks

I paid in full in Jan-26' and by mid July-26'. I still haven't got the kit. We experience multiple delays, was sent the wrong kit, wrong size and finally had to to go to a physical location. Even after, they lost the images (after paying). Took even more time time find the images. No accountability for the delays. Only polite emails, probably from a bot. Very frustrating. Requested for a refund. Still no response.

Very nice getting your package, overnight ships i reckon
Referred by Harvey