Smodin 

Réponse de Smodin

14 avr. 2026

Bonjour Noélie,

Après vérification, le compte associé à votre adresse e-mail, noelie.froment18@gmail.com, est bel et bien lié à Smodin. Le prélèvement correspond au renouvellement effectué le 9 avril 2026, et l'annulation a été programmée ce même jour.

Il semblerait que l'abonnement ait été précédemment mis en pause, plutôt que définitivement résilié.

Cordialement,
Smodin Team

Réponse de Smodin

18 juin 2025

Hi Elsa,


Thank you for sharing your feedback and we’re genuinely sorry to hear about your experience.

We’d like to clarify a few key points to provide better context. When you reached out to our support team you mentioned that you believed the trial period was 7 days. However, our trial is clearly stated as a 1-day trial. This misunderstanding appears to have led to a delayed cancellation, resulting in the charge.

Our team also searched for a subscription using the email you provided (gourletelsa@gmail.com) but no matching account was found. We asked for an alternate email or identifying information where you kindly provided the last four digits of your payment card. With that, we located a possible account but we did not receive a response confirming whether it belonged to you which prevented us from moving forward with a resolution.

We understand how frustrating this situation must feel and our team made multiple efforts to assist. We’re still here to help if you'd like to continue the conversation. Just reach back out with confirmation so we can move ahead.


Sincerely,
The Smodin Team

Réponse de Smodin

Actualisé le 12 juin 2025

Hi Chloe,


Thank you for sharing your experience. We're genuinely sorry to hear about your frustration and understand how unexpected charges can be upsetting.

We’d like to clarify that as soon as your request reached our support team yesterday, we promptly investigated the issue. As confirmed in our email response, your account has already been cancelled and a refund of €187.00 has been issued. Please note that depending on your bank, it may take up to 14 working days for the amount to appear in your account.

We sincerely apologize for any confusion during the subscription process and appreciate the opportunity to resolve this. If you have any further questions or need additional assistance, our support team is here to help.

Thank you again for your feedback, it helps us improve the experience for all users.


The Smodin Team

Réponse de Smodin

17 mars 2025

Hi Nais,


Thank you for sharing your feedback. We are sorry to hear about your frustration and we would like to clarify a few points. Our team has responded to your inquiries in a timely manner and we did process both a refund and a downgrade from an annual to a monthly subscription, as per your request.

We strive to be transparent about our subscription terms, and we regret if there was any confusion during your sign up process. Please know that we are continuously working to improve both our communication and customer experience.

If you have any further concerns or questions, we would be more than happy to assist you. Please don’t hesitate to reach out to us directly at support@smodin.io

Sincerely,
The Smodin Team

Réponse de Smodin

3 mars 2025

Hi Normand,


We’re sorry to hear that you feel this way. We truly value our long-term users and we appreciate the two years you’ve spent with us.

We understand that unexpected subscription renewals can be frustrating. Our annual plans automatically renew to ensure uninterrupted access and while we were unable to process a refund per our policy, we have canceled your automatic renewal so that you won’t be charged again in the future.

We appreciate your feedback and will continue working to improve both our platform and customer experience. If there’s anything else we can assist you with, please don’t hesitate to reach out to our support team at support@smodin.io


Sincerely,
The Smodin Team

Réponse de Smodin

Actualisé le 4 déc. 2024

Dear Hind,


Thank you for sharing your feedback. We sincerely apologize for the confusion and frustration you’ve experienced.

After reviewing your account, it appears that the subscription selected during checkout was for our annual plan which is billed as a single payment of €171. While the price is displayed as €14 per month, it is charged annually as noted during the subscription process. We understand that this may not have been as clear as it should have been, and we are actively working to improve how our pricing information is presented to ensure complete transparency for all our customers.

To resolve this for you, we will switch your subscription to the monthly plan and refund the difference between the annual and monthly pricing. This means you’ll only be charged €14 for your first month and can continue using our service on a month-to-month basis moving forward. The refunded amount will be processed promptly and should reflect in your account soon.

Regarding your concerns about the rewriting tool, we take any issues related to plagiarism very seriously. Our team is dedicated to providing high-quality, original outputs and if you’ve encountered any problems, we’d greatly appreciate further details so we can investigate and address them immediately.

We deeply regret the inconvenience caused and value your trust. If you have any additional questions or require further assistance, please don’t hesitate to reach out to us directly at support@smodin.io

Thank you for giving us the chance to make this right.


Sincerely,
The Smodin Team

Réponse de Smodin

4 nov. 2024

Hi Polomo,


We’re truly sorry to hear about your experience and we understand how frustrating this situation must be. Your satisfaction is important to us and we strive to ensure a smooth and transparent subscription process for all our users.

The experience you’ve described is not what we aim for and we want to make this right. If you could reach out to us directly at support@smodin.io we would appreciate the opportunity to review your case, address the billing issue and work toward a resolution.

Thank you for bringing this to our attention, and we look forward to assisting you further.



Sincerely,
The Smodin Team

Réponse de Smodin

14 oct. 2024

Hi Clashroyal,


Thank you for sharing your feedback and we're truly sorry to hear about your experience.

After carefully reviewing your account, we noticed that after initially purchasing the monthly plan, an upgrade to the annual plan was made shortly after. We understand that these situations can be frustrating and we apologize for any confusion this may have caused.

Our goal is to ensure clarity and transparency throughout the process. If you have any further questions or need assistance, please don’t hesitate to reach out again. We’re here to help and to ensure a smooth experience moving forward.


Sincerely,
The Smodin Team

Réponse de Smodin

26 août 2024

Hi Wecan,

Thank you for bringing this to our attention and we sincerely apologize for the frustration and confusion you've experienced with our subscription process.

We understand that transparency is crucial and we regret that the payment terms were not as transparent to users as we'd like.

We will work to ensure this is addressed with our design team and be more prominently displayed to prevent any future misunderstandings.

Regarding your interaction with our customer service, we apologize for the lack of assistance you received. We strive to provide the best possible support and will take your feedback into account in improving our service.

We appreciate your feedback and are committed to making things right.

Best regards,
The Smodin Team