Soooo, I'm a middle aged guitarist that is learning to play Led Zep's Whole lotta Love and wanted to incorporate the slides Jimmy Page uses on the record into my playing...but a glass slide on my fing... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Smokea’s selection gives me the kid-in-a-candy-store feeling every time. My water pipe got here in four days bubble-wrapped like a VIP, and it hits like a dream. They shorted me one packet of Raw Blac... Voir plus
L'entreprise a répondu
Bought lots of goodies so far this review is only for the brand Dome Wrecker base on personal opinion only. Good value, weak potency, and limited reliability on disposal devices. Most of the time it... Voir plus
L'entreprise a répondu
I loved the look and colors of the Dogg lbs Westside Rider Bong, so I ordered it. I want to shout out to Smokea's shipping service team. Unfortunately, the bong arrived broken. I notified the team, th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Smokea is the world's best online head shop featuring a wide selection of glass pipes, bongs, rigs, vaporizers and other smoking accessories. Offering free shipping to the USA, SMOKEA® rewards, hassle free returns, outstanding customer support and the ...
Coordonnées de contact
1051 Liberty Industrial Dr, 63366, O Fallon, Etats-Unis
- support@smokea.com
- smokea.com
4,1
Bien
697 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My order was not completed and I am…
My order was not completed and I am missing three items of my order. I had to add these items to qualify for free shipping and I didnt even get them what a rip off.
25 mars 2026
Réponse : SMOKEA
I'm sorry to hear you were missing items from your order. Please reach out to our support team and we'll be happy to investigate further and make sure you receive all items ordered.
Schnell und vollkommen geliefert
Schnell und komplett und pünklich geliefert. Versand war bisschen teurer als erwartet. Vielen Dank
1 avril 2026
Avis spontané
Réponse : SMOKEA
I am sorry to hear you received a damaged item. It looks like we replied to your support ticket to request an image of the damaged item but we have not received a response back. Once we receive that, we'd be happy to issue a replacement.
Bong arrived a day early that was rad 👌
Bong arrived a day early that was rad 👌
Product is superb 🔥
I'll definitely be back 💯
The smokea totem is now my go to
25 mars 2026
I bought a pulsar cartridge vape and it…
I bought a pulsar cartridge vape and it didnt work
25 mars 2026
Purchased a small bong
Purchased a small bong. Took 3 weeks to get to me. They would not answer why it took so long when iam within. One day delivery. I just asked for compensation. They denied. Second purchase was worse. Received broken item and wrote numerous emails to receive replacement. Two weeks went by and I contacted BBB. What do you know i got a response back finally. This msg from Mark stated they never received emails. Complete bs I sent emails to BBB. I requested there customer service do better. From there, I received an email stating iam due to the "continued threats" they are done. I guess asking that there customer service do better is a "threat" another snowflake company that will fail. Do not order from them. If you do, have fun not talking to mark until you contact BBB. Horrible company.
17 mars 2026
Avis spontané
Réponse : SMOKEA
I'm sorry to hear you were unable to reach us. After investigating your support history, it looks like we've only received two emails from you, both of which were responded to the very next business day. Additionally, a full refund was issued for the recent damaged item you received. However, the decision to disable your account will not be reversed due to the context of your support tickets. For more information please visit our Terms and Conditions.
My high
I didn't get a high with the cartridges I ordered and I'm really upset and disappointed can you tell me why I didn't get high off the cartridges I ordered
2 mars 2026
I am absolutely in love with my…
I am absolutely in love with my product. Works perfectly! Hits very smooth at any of the settings. This was my first purchase but will definitely not be my last. I already started bragging to my friends.
22 février 2026
Works great
Works great, came with bowl handle broken but still works well
20 février 2026
Avis spontané
TERRIBLE. GO TO LUCKYELK OR TWB OR SIMPLY MARY
They advertise an amazing product, and then sell you completely different. I bought thca dab, they sent me pink glittery toothpaste. I want a dab vaporizer, they send me a cart battery that doesn’t even turn on. But my favorite part of this site, is if you try to reach out and refund your broken products. So there’s this 30 day refund thing on there you can refund no matter what and I reached out and they call you names and rejected my refund.
12 février 2026
Avis spontané
Réponse : SMOKEA
We take product quality and customer satisfaction very seriously and we stand behind legitimate defects or order errors.
In this case, we thoroughly reviewed the order history and prior return requests associated with this account. Nearly every order placed resulted in a claim that the product was defective, incorrect, or not as described. After multiple accommodations, we determined that the frequency of these claims fell outside of normal purchasing behavior and were no longer eligible under our return policy.
We did not “call names,” and we remain professional in all customer communications. For manufacturer-related defects, such as battery functionality issues, we provided direct instructions for submitting a warranty claim through the brand, which is standard industry practice.
We remain committed to fair and reasonable resolutions for our customers while also protecting against policy abuse.
If any customer ever receives an incorrect item or a confirmed defect, our team is always happy to help.
Réponse : SMOKEA
Thank you so much for the 5-star review! We’re glad to hear your order arrived quickly and hassle-free. We truly appreciate you choosing SMOKEA and look forward to serving you again soon.
Amazing service and decent prices
I want to start by saying, the prices and deals were amazing, the website super easy to navigate, looks like you have a lot of good quality products too, I ordered four of the twice baked biscotti assholes, and a cotton candy disposable, which, the disposable is amazing! I'm actually contemplating ordering a couple more, because they're great for work. Now for the twice baked biscotti hash holes, I've only smoked one so far as I'm keeping them for when I go camping or I'm out and about, but that first one I smoked all at once and honestly i wasn't extremely impressed, now I want to say: this could just be me and my ridiculous tolerance, as I smoke a lot of "tolerance killers" like dabbing a ton of diamonds in my rig and smoking hash and all those concentrates that ruin people's tolerance hahaha but I do plan on saving one to smoke with my buddy who doesn't have a high tolerance Soo Ill find out for sure next weekend
25 janvier 2026
Réponse : SMOKEA
Thanks so much for the detailed review! We’re glad you’re enjoying the deals and that the Cotton Candy disposable hit the mark for you. We really appreciate you giving everything a try and sharing your honest feedback. Hope to see you back soon for the next round!
delivery.
delivery..
I signed up for notification when available. I went looking on my own and it was available. One month later.. Your emails are unreliable.
25 janvier 2026
Réponse : SMOKEA
Thank you for the feedback. We’re sorry to hear the alert didn’t reach you as expected. We’ll take a closer look at this to ensure our notification system is working properly. We appreciate you shopping with us and hope to serve you again soon.
Thank you Smokea
Thank you Smokea! 2nd time I have purchased from you and I am a satisfied customer
25 janvier 2026
Réponse : SMOKEA
Thank you for coming back for a second order and for the 5-star review! We truly appreciate your continued support and are glad to hear you’re a satisfied customer. Looking forward to serving you again soon!
The package arrived in perfect…
The package arrived in perfect condition , and in a timely manner.
25 décembre 2025
Réponse : SMOKEA
Thank you for the 5-star review! We’re glad your package arrived quickly and in perfect condition. We appreciate your support and hope to serve you again soon.
Réponse : SMOKEA
Thank you so much for the great review! We’re happy to hear you’re enjoying the products and that delivery was fast. We truly appreciate your business and look forward to your next order!
I was sent melted gummies
I was sent melted gummies. When I reached out to customer service they doubled down and told me “oh well it happens”. When I told them that wasn’t an acceptable response they just thanked me for my feedback. Will not be buying anything from this company again.
25 décembre 2025
Réponse : SMOKEA
We’re genuinely sorry to hear your gummies arrived melted. During warmer months or in certain transit conditions, heat-sensitive products can occasionally soften or change shape in shipping, even when properly packed. This disclaimer is stated on our site before purchasing.
We want to clarify that we would never dismiss a customer’s concern with “oh well.” Our team’s intention was to explain that while melting can sometimes occur due to shipping temperatures outside of our control, the product itself remains safe and usable. We apologize if that explanation came across as dismissive. That was not our intent.
A simple wonderful product...
25 décembre 2025
Réponse : SMOKEA
We really appreciate the 5 stars! We’re glad you’re enjoying the product and thank you for choosing SMOKEA. Hope to have you back again soon!
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