Smoothfly Avis 

Would not trust this company ( EZYBook airport parking / Smooth fly .co.uk) On return flight I called drop off driver could not speak much english and I could barely understand his Indian / Pakistani accent, when I asked him to repeat where he would meet he hung up, had to call again the person who answered said the drop off driver left the car on level 4 keys on wheel we had to go looking for car. Scratches on car that were not there when car handed over to driver, the insurance that they offer does not cover any damage! Beware I would avoid at all cost..

Avoid at all costs.
The positive reviews are all pretty much identical and written by bots or company owners. Several state "5 Stars" yet only 3 are checked.

Our experience was awful both heading out and returning. Why they ask for your departure or arrival times is beyond me, as they ultimately just expect you to call them and then (if lucky) will send a driver out to you. We almost missed our departure flight.

Pay a little more and get a decent service

Excellent service from start to finish! Booking was simple, communication was clear, and everything went exactly as planned. I had a smooth and hassle-free experience. Highly recommended!

Horrible service, they are not responsive and show no respect, avoid them that they don't add extra stress to your travel

Smoothfly made planning my trip completely stress-free. The website was easy to use, prices were competitive, and I received my confirmation almost instantly. Fantastic service.

Great value and reliable service! Smoothfly helped me save money on my trip, and everything went perfectly. I would happily recommend them to friends and family.

Booking through Smoothfly was one of the easiest travel experiences I've had. The platform is user-friendly, and the entire process was smooth from start to finish.

Avoid. Problematic from start to finish.

Really difficult to communicate with them, poor mobile only service and strong accents make even simple conversations difficult.
Currently have waited over an hour for them to locate and return my car.
Just about to report stolen.

Has added massive amounts of stress at both the start and end of our trip.

Smoothfly exceeded my expectations. I found an amazing airfare, the booking was secure, and everything was handled professionally. Five stars without hesitation!

Very impressed with smoothfly The whole process from searching flights to receiving my e-ticket was seamless Great prices and excellent service.

I had a wonderful experience using Smoothfly. Customer support was friendly and responsive, and they answered all my questions quickly. I'll definitely book with them again.

Excellent experience with Smoothfly! The booking process was fast and simple, and I found a great deal on my flight. Everything went exactly as expected. Highly recommend!

I had a fantastic experience with smoothfly. the booking process was quick the pricing was competitive and the service exceeded my expectations. Thank you for making everything so easy.

Very impressed with the professionalism and efficiency. The entire process was straightforward, and I received timely updates throughout. Great value and reliable service.

Would not use again- cheap for a reason. They were late for meet and greet to the point when my son and I went to the airport without my husband as he was still waiting for the driver.
Return journey, we are currently waiting at Zone A for our car to be returned to us, so far it’s been 45 minutes since we called them. Car was stationery until 10 mins ago. You call them and they say ‘10 mins’ - all lies, I would pay a bit more and check reviews before booking.

Disappointing after returning from a 12 hour flight

Smoothfly made my travel arrangements incredibly easy. Their customer support was responsive and helpful whenever I had questions. I'll definitely use their service again.

I found a competitive fare, but I had to wait longer than expected for updates. It wasn't a bad experience, just not as smooth as I hoped.

smoothfly has been a useful platform for managing customer communication in a more organized way. The interface is straightforward, and it helps our team stay on top of conversations. There is a slight learning curve for some features, but overall it has been a dependable solution.

On the way to the airport I called as asked 30 minutes before getting to the airport. They didn’t pick up so called again and got through to voicemail. Left a message and carried on to Heathrow. When I got there I called again and they said they would be another 40 minutes before getting there as I didn’t speak to anyone. They said they don’t listen to their voicemail. Called the complaint number and they said it was my fault as I should have kept trying to ring back. Then they said I had to pay for the parking at Heathrow whilst waiting for them which I hadn’t seen anywhere when booking and it was more expensive as I was in the drop off zone in short stay car park! On the way home our flight was delayed by an hour. Landed at 2330 and received a call to say if I don’t come in the next 10 minutes then we would need to get a taxi to the compound to collect my car. What could I do 🤷‍♀️ so for what was meant to be a reasonably priced easy drop off and pickup at the terminal caused stress and was really not cheap! No where when I booked it said a midnight cut off to collect the car from the terminal. Cost of petrol, ULEZ + parking at Heathrow which they made me pay, a taxi ride to the compound and then petrol cost for ride home!! There is no reasoning with these people and their telephone manner is atrocious! AVOID AT ALL COSTS!!