The absolute BEST chocolate and marshmallows. The taste and texture of these products are beautiful, I love the big fluffy bar and the lotus biscoff fluff pot best. If you haven’t tried, you absolutel... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
The absolute BEST chocolate and marshmallows. The taste and texture of these products are beautiful, I love the big fluffy bar and the lotus biscoff fluff pot best. If you haven’t tried, you absolutel... Voir plus
L'entreprise a répondu
De-licious! I’ve tasted various products from S’morealicious and they are the best marshmallows I’ve ever had. The quality too. The lemon and white choco marshmallows were absolutely divine!! 100% rec... Voir plus
L'entreprise a répondu
Smorealicious is defo a brand I reccomend to everyone, Laura is such a kinds hearted soul and always meets the customers needs, her products are the best quality and I cannot eat any other chocolate n... Voir plus
L'entreprise a répondu
Exquisite goodies, the most beautifully rich chocolate that actually tastes like chocolate! And the fluff- wow! So creamy and luxurious. There’s a reason I repeatedly buy from Laura, the quality is ex... Voir plus
L'entreprise a répondu
S'more'a'licious are the U.K & Ireland's award winning only leading confectionery brand specialising in Handcrafted Gourmet Marshmallow products and Luxurious S'mores Toasting Kits. Bursting with innovative flavours our luxury marshmallow range delivers a gourmet twist on a classic treat. Along with being halal our marshmallows have been awarded a Gold award in the Free From Food Awards. Handcrafted in small batches with the finest ingredients our products contain no artificial colours, flavourings or preservatives.
Royaume-Uni
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great hand made products. The quality of the chocolate is super and the different flavours are great. The marshmallows are fluffy and have so many amazing flavours.

Réponse de S'more'a'licious
I absolutely love your chocolate bars they are the best I have ever tasted will definitely be ordering again

Réponse de S'more'a'licious
The best chocolate bar I have ever tasted!! Will definitely be ordering more 🤌🏼

Réponse de S'more'a'licious
The absolute BEST chocolate and marshmallows. The taste and texture of these products are beautiful, I love the big fluffy bar and the lotus biscoff fluff pot best. If you haven’t tried, you absolutely need to!

Réponse de S'more'a'licious
Delicious chocolates every time Om nom nom

Réponse de S'more'a'licious
De-licious! I’ve tasted various products from S’morealicious and they are the best marshmallows I’ve ever had. The quality too. The lemon and white choco marshmallows were absolutely divine!! 100% recommend xx

Réponse de S'more'a'licious
Honestly unbelievable!! No other chocolate tastes good to me since trying smorelicious. The caramel is my absolute fave! Arrives quickly and well packaged too 10/10

Réponse de S'more'a'licious
Luxury items for gifting and also special treats for all the family to enjoy. We still enjoy the traditional s'mores but now love the marshmallow fluff and the dubai chocolate bars are so addictive too👌 😋 Great to support local handmade products, all packaged individually.

Réponse de S'more'a'licious
Exquisite goodies, the most beautifully rich chocolate that actually tastes like chocolate! And the fluff- wow! So creamy and luxurious. There’s a reason I repeatedly buy from Laura, the quality is exceptional and I’m never disappointed.

Réponse de S'more'a'licious
I had bought 3 bars to put in a gift basket as a friend of mine kept saying how she would love to try them,
Unfortunately 2/3 came broken. I submitted a query on the website about the broken bars and received no response, I then found an email address to contact and yet still no reply.
I waited a while before reviewing In case they had an influx over Easter but I still haven’t received a response.
This meant my only options was to gift the broken bars. Unfortunately they didn’t look great and did look like I had bought the cheaper broken bars which I didn’t.
However my friend assured me they were delicious all the same.
2 star simply for the lack of communication
Have received a response to my review stating they have no record of me contacting, can see they have said this to others too I can show you screenshots and forward emails if you like? - only way I could respond is updating the review
Further edit I have forwarded you the email I sent originally (not to mention I also never got a response to contacting you on your online form) and you have suggested I may have typed in the incorrect address which is absurd given I forwarded it to the exact same email address and you received that one.
I won’t continue this further as you’ve essentially said sometimes food items get damaged in transit and nothing can be done
However given that I’m not the only person saying they have contacted you and you have responded saying you can’t find correspondence or never had correspondence maybe you should look into the systems you use, this can’t be a pure coincidence or all of us banding together with a big April fools saying we are contacting you and we aren’t.

Réponse de S'more'a'licious
Great communication and what we recieved was exactly as it says on the tin !
Great product and easy to pay. Thats what life is all about !

Réponse de S'more'a'licious
Smorelicious is, without exaggeration, a 10/10 experience from start to finish. The quality of their products is outstanding, every bite is like a little bit of heaven. The tatse and quality is second to none and they don’t cut corners; the ingredients taste premium, and the attention to detail really shines through.
The taste is what truly sets Smorelicious apart. Whether you’re indulging in a classic treat or trying one of their creative twists, everything is consistently delicious and satisfying. It’s the kind of quality that keeps you coming back again and again.
On top of that, their customer service is exceptional. They’re responsive, friendly, and genuinely care about their customers’ experience. It’s refreshing to see a company that puts this much effort into making people feel valued.
What makes Smorelicious even more special is the community they’ve built. There’s a real sense of connection and positivity around the brand, it’s not just about selling products, it’s about creating an experience people want to be part of.
Overall, Smorelicious delivers on every level: incredible taste, top-tier quality, amazing service, and a strong, welcoming community. Highly recommended.

Réponse de S'more'a'licious
Beautiful products and great customer service highly recommend!

Réponse de S'more'a'licious
Honestly the nicest chocolate ive had In Years... I loved how my bar broke.. it felt very indulgent... not really possible to just have one square which I loved... deffo not something I want to share. Love it... deffo recommend trying it, if you are sick of all the artifical crap in chocolate these days 😀

Réponse de S'more'a'licious
Absolutely fantastic chocolate would not eat any other chocolate they are just professional made it is definitely 💯 I just keep going back and ordering more it is that good I have never had any issues with my orders 💯 all round

Réponse de S'more'a'licious
OMG unbelievable these products are. I’m slowly but surely getting through all. Turkish Delight mallows and the Lemons ones are just sooooooo good
The chocolate is like nothing I’ve ever had before with so many fillings to choose from.
This is my go to Gift idea for birthdays etc and everyone I’ve sent them to rave about them. X

Réponse de S'more'a'licious
Absolutely delicious products and amazing customer service!

Réponse de S'more'a'licious
I ordered from you and received the wrong order, I emailed you and got a fairly unfriendly reply, you asked me to forward some pictures of what I received but never received an apology on that reply for your mistake. This reply took 11 business days. I sent the pictures of the wrong order you sent me, didn’t get a reply, I then had to send another email and you then did apologise after you’d seen the proof of your mistake. I wasn’t looking to return them as i had opened one of the items so that was fine, I actually thought I’d clicked the wrong order until I checked my receipt but I didn’t. . As my order was more expensive and you’d sent me a less expensive items you said I’d receive a refund for the difference.
Ive yet to receive my refund and I really don’t want to send another email, I felt like I was bothering you so I’m not sending anymore emails.
There’s no good will here, your only saying your sending my refund because I’ve written this review
Not everyone is trying to pull a fast one on you, all i wanted was what I ordered order and some decency.
Simple as that.
Have a nice day.
Still have not received my refund to date April 23rd.
May 1st not received my refund to date
Never heard of a refund taking 30 days, well that’s a new one lol.

Réponse de S'more'a'licious
Smorealicious is defo a brand I reccomend to everyone, Laura is such a kinds hearted soul and always meets the customers needs, her products are the best quality and I cannot eat any other chocolate now. I have never had a bad experience with her, and will continue to repurchase over and over again! Incredible! Xx

Réponse de S'more'a'licious
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.