SMP Nutra Avis 53

Working with John J. Riccobono has been an exceptional experience. His professionalism, responsiveness, and deep understanding of the supplement manufacturing space set him apart immediately. From the very beginning, John demonstrated a genuine commitment to helping us bring our product vision to life, offering strategic guidance that went beyond just sales.

What stood out most was his ability to communicate clearly and efficiently while ensuring every detail was handled with precision. He consistently followed through, kept timelines on track, and made the entire process feel seamless and well-managed.

John also brings a strong sense of partnership to his work. Rather than treating us as just another client, he approached our brand with care and intention, providing insights that added real value to our product development and positioning.

We highly recommend John and SMP Nutra to any brand looking for a reliable, knowledgeable, and results-driven partner in the supplement space.

— Zaki Drinks

They are a great company. Ask for John, he handles business very well.

SMP Nutra was instrumental in helping me bring my supplement brand to life. From formulation to manufacturing and compliance, their team made the entire process seamless and transparent. Ali and Diana were especially helpful in helping me create this brand. They were responsive, knowledgeable, and genuinely invested in helping us build a high-quality product.

If you’re looking for a reliable partner to launch a supplement brand the right way, I highly recommend SMP Nutra.

Worked well with SMP. Communication was solid, product was solid. A few hiccups of course but was helped through them by the SMP team. Will be back.

Quite possibly the worst communication I’ve had with any supplier. Someone else said the same thing and they bullied that person and I think had the review taken down, but Frank, the company rep, doesn’t respond to emails at all. Just pure laziness. Truly an awful sales rep being that that is his role. The worst communication by far. Avoid this place at all costs.

SMP Nutra are scammers who haven’t delivered my product after 1 year! I was promised delivery in 8-10 weeks, but I still don’t have it. They refuse to refund and have told many lies and caused endless delays. Stay away from this company!

Excellent service! Frank has been super responsive and addresses everything we need very timely. We have been working together for a few years now. Highly recommended!

This company produces top-quality products with strong emphasis on manufacturing excellence. Their responsiveness and on-time delivery , combined with great customer service.

I recently had the pleasure of working with an incredibly talented designer - Karen, and I can’t recommend her enough! From start to finish, the experience was nothing short of exceptional. She took the time to understand my vision and preferences, translating them into a stunning design that exceeded my expectations.

Her attention to detail is truly remarkable, ensuring that every element was perfectly crafted. Communication was seamless; she was always prompt in responding to my queries and provided valuable insights throughout the process. The final product not only met my aesthetic desires but also functioned beautifully.

Five stars all the way!

I've been working with SMP Nutra for a couple of years now, and they've become more than just a manufacturing partner—they’ve become a vital part of my success. Across multiple brands and products, from powders to gummies, they've consistently delivered top-notch quality. Kyle Petersen, my go-to sales rep, is an absolute gem. He’s always there when I need him, incredibly responsive, and I know I can trust him to be fair and honest with pricing. Frank Catone, their CEO, is nothing short of a genius in the supplement world. His creativity and expertise have been key to crafting formulations that truly stand out. With SMP Nutra, I don’t feel like just another client; they treat me like a valued partner. I’m genuinely excited to keep building with them for many more years to come.

Myself Mobee
Actually this is not a reveiw. I want to know that Does Amazon accept their invoices or not ?

I have had a remarkable experience with my team at SMP! Both Frank & John have been at my side every step of the way. Whether it was R&D, Formulations, Education- they have proven to be the best. This is a quality team with quality products & service.

I have ordered multiple times and it seemed like the customer service and order turn time steadily got worse. I wrote the first order to being new to working together, but the next failed attempts were definitely on my contact and lead of sales Mike Tripodi and their entire teams lack of attention to detail.

We started our last and final order on December 8th, 2023 and still did not have ready product to ship in early May. This was supposedly a stock product that was on the shelf ready to go. After having well over $10k of deposits tied up for over 5 months, I finally had enough and pulled out.

Please do not trust them with your business needs. Biggest disappointment in the supplement space, I honestly do not see how they are still in business

Worked with the team at SMP for over 5 years now. An amazing group of people that are always willing to hear you out, work with you on solutions, and accommodate to your needs whenever possible.

Their prices and costs are very fair and they have quick turnaround times.

can we sale your products on amazon
?

SMP Nutra is a great company to work with, and if I could give them more than 5 stars I would.
We recently launched a new product, and everyone on the team has been super responsive, professional and helpful. They are the exception to the rule and a pleasure to work with.
We received our samples recently, they look fantastic, better than expected, the bottle, label, sealing, capsules, everything.
I’m looking forward to working with them in the future.

My experience with Supplement Manufacturing Partners Inc. (SMP) has been nothing short of disappointing and frustrating. As a small business owner, I entrusted SMP with the production of my products, but their lack of communication, delays, and unprofessionalism have caused me significant stress, financial loss, and inconvenience.

From the outset, communication with SMP was poor. Despite repeated attempts to address concerns and seek clarification, responses were either delayed or nonexistent. The lack of transparency and accountability left me feeling unheard and undervalued as a customer.

After paying the invoice in July 2023, the process only spiraled downhill. Delays in sample approval, unresponsive customer service, and vague promises about completion dates further exacerbated the situation. Despite assurances from SMP representatives, including Mike and John J. Riccobono, my order remains undelivered to this day.

The prolonged delay in receiving my order has had severe consequences for my business. I have been unable to fulfill customer orders, resulting in lost revenue and damage to my reputation. Moreover, the stress and uncertainty caused by SMP's incompetence have taken a toll on my mental well-being.

In addition to the lack of communication and delays, the attitude displayed by SMP representatives, particularly John J. Riccobono, was unprofessional and disrespectful. Despite my attempts to seek clarification and resolution, I was met with dismissiveness and arrogance.

Overall, my experience with SMP has been a nightmare. Their failure to fulfill their obligations has not only caused financial hardship but also emotional distress. I urge other small business owners to exercise caution when dealing with SMP and to consider alternative options to avoid similar pitfalls.

I am deeply disappointed by the lack of professionalism and integrity displayed by SMP, and I hope that my review serves as a warning to others in the business community.

Best manufacturer! With the best prices and the best lead time. I've done over 6 million dollars worth of business and will continue to use smp for life!

Happy with the service!
Customer service - I appreciate Lori being responsive to our concerns. She quickly replies to emails and works efficiently.

5 star company, they reply fast and keep their word!