Sneakbag Avis 18

No one notified me when I placed an order to tell me the item (still listed on website) was out of stock. I went to buy a replacement and your website would not accept the coupon code offered.

The bag I chose was out of stock but they were able to substitute it for another bag of my choosing at the same price. I have purchased 4 times from Sneakbag and they are always professional, quality of goods is outstanding, and delivery is quick and easy. Can’t wait for my next purchase!

They’re reliable and their bags are great. Also great communication.

I have purchased 3 bags and they are all gorgeous! I had an issue with an LV clasp. After communicating with them about the broken lock, they sent me a replacement and said for me to keep the original as well (which I'm giving to my 12 year old daughter). They have been a pleasure to work with and quality is and has been #1. Will continue to purchase so long as my wallet allows lol.

Never received my shoes I ordered they are a scam

The bag that arrived was NOT like their photo, was stiff and trim/handle was Plastic, not leather. Strong chemical odor. It had been shipped in a thin envelope half the size needed, so it arrived permanently creased and lopsided. Started immediate RETURN. while they authorized the return they refused to send a shipping label saying Id be reimbursed. I WAS NOT.
WORSE? the return address, name and phone belonged to ANOTHER CUSTOMER who was shocked to get my bag in the mail. They denied it was the wrong address. Luckily I bought using PayPal and I started a fraud case. They do not honor their Return Policy. Lies from beginning to end AND a garbage product.

I ordered two bags. I received one. I've tried to contact the company via email and via text, but no response. I will have to cancel my credit card payment, but don't understand why they don't contact me after a week of trying...

Sneakbag customer service is fantastic!!! Best I have experienced from any seller. There was a shipping issue, outside of their own responsibility, and they rectified it immediately and proactively communicated with me the entire process. I didn’t even realize that there was a problem! The quality of the product is by far the best I have seen. Will be a repeat customer for sure!!! :)

Beautiful bag. Great customer service. I would recommend to anyone in the market for a purse.

Susan has been nothing but amazing. Her attention and care have been amazing. My bag is on the way. She has never ignored me and has been so o. Top of everything. Bag is on the way and I recommend this company highly 😊😊😊😊

This company has the highest quality handbags at reasonable prices. Customer service is also excellent. They reached out to me before mailing me a bag that was slightly different on the inside than pictured when I bought it and allowed me the option to cancel the order. Most imitation bag companies aren't as credible and dependable. This is truly an excellent company.

Only used my handbag ((LV Couissin PM, Navy) a few times, and the center zipper already broke. I’ve sent over a dozen emails about getting this repaired or exchanged, and nothing. The only email was they have a 7 day return policy after purchase. It took 3 weeks to get it, so that 7 days passed before I received it. Worst customer service, they don’t stand by their products. Pick another store to buy from, they are the WORST.

** in response to your reply, after emailing you for several weeks I did in fact receive an email from you on December 25, 2023 in reference to my order number 11664, stating that you will only return or exchange the product seven days after the delivery date, so you clearly do know I am, and I am in your system, and nowhere on your website did it state the seven day return policy. I received my bag at the end of November, and only used it three times, and considering what I paid for it the zipper should last more than three uses. I stand by my first review, you are a very unethical company as well as being extremely deceptive.

Great customer service. Quick delivery. High quality.

I have been working with Susan for a couple of years now and she has been very responsive and stands behind her product. She is the best!

I received my replacement shoes they were beyond perfect couldn’t be happier. My whole experience with the company has been fantastic especially thanks to Susan, who went above and beyond I highly recommend them five star service. Thank you.

I didn’t receive sneakers that looked like the picture, but Susan saved the day and changed them out. She is 5 star.

I've been ordering my sneakers from here for a while now and I love the prices and there are so many choices. The shipping comes fast. The customer service is great. I told all my friends and family and they love it as well.