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Snuggy Living is a home comfort store offering bathrobes, blankets, throws, home accessories and many more. We're dedicated to bringing softness, warmth & comfort into everyday homes.
Royaume-Uni
3,1
15 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered the Marine Corp yard sign. Their video shows it's huge, comes up to the man's knees. It is actually the size of my hand. Absolutely false advertising! They only offered me 20% refund to keep it, or refund my money, and $20 for me to ship it back. They are true scammers!
This is a drop shipping company. Appears to be uk based with a London number but send low quality items not worth the price and discourage you from sending back as have a hefty return cost as items need the be shipped back to china for £40+. Don’t be caught out like I did.
Ordered what I thought was a wooden picture frame with brass accents and its plastic tat that took three weeks to ship from china. The frame is plastic and the pane is plastic. Not what I expected for over £30.
The item arrived after a few weeks, when it was too late to give it as a present.
They pretend to be located in England but the item has to be returned to China at a cost of £20-£40.
Absolute scam. Avoid!
UPDATE: have finally responded to say they’ve processed a charge back?! I’m assuming they mean refund BUT I’ve nothing pending on my bank account and they stated:
‘While you are of course free to share your experience in a review, we kindly ask that once you have received your refund, you remove your review within 7 days. The reason for this is that the claims made are unfounded and border on defamation’
Are these the words and actions of a reputable company? Total fraudsters and bullies trying to intimidate UK customers from China. Received only 1 out of 2 items AND what I did receive was nothing like the advertised item. Lo and behold cheap tat rather than a UV sun protection sail. AVOID. AVOID. AVOID. As an aside, re-reading all the 5 star reviews it’s clear they are all AI generated. Such a shame we now cannot even rely on Trustpilot to help us avoid scammers and charlatans.
Réponse de Snuggy Living
Dear Louise,
Thank you for sharing your experience.
We want to address one point specifically: at no point have we ever threatened to sue you or mentioned any legal action whatsoever. We are sorry if that impression was given in any way, as it was absolutely not our intention.
We have also reached out to you directly to work towards a solution, and we will continue to do everything we can to resolve this to your satisfaction.
Kind Regards,
^T
Team Snuggy Living
Returns are to China!!
My item was overpriced for what it is and not what I wanted. On trying to return I discover that returns have to be tracked to China £25 plus cost. It wasn’t worth it. Feel ripped off and conned by the UK website. This is a shell company not actually in UK. Don’t buy from them.
Réponse de Snuggy Living
Dear Helen,
First of all, we sincerely apologize for your experience.
We have already refunded the full amount, allowing you to keep the item as well. This product was indeed shipped from one of our warehouses.
We hope to have helped you nonetheless and would truly appreciate it if you would consider revising your review.
Kind regards,
D^
Team Snuggy Living
Ordered the Faux Fur Blanket as a gift and my sister loved it. Really plush and warm. Shipping was free which was a nice bonus. Could use a few more size options though.
Customer support was really friendly and helpful. They replied fast and solved everything smoothly.
Everything I ordered feels practical but still stylish. The bed throw is soft and easy to wash. Overall a pleasant experience.
Love the cozy feeling these products give. The table lamp especially stands out at night. Makes the space feel warmer.
Nice blankets for a decent price. Thank you
I got a lamp and a throw together and both arrived in good condition. The lamp gives a calm vibe, very relaxing. Happy with the purchase.
Ordered a bed cover and it completely changed the look of my bedroom. The color was exactly like the photos. Would order again.
The table lamp is simple but very cozy. Gives a nice warm light, perfect for nights. Feels well made for the price.
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